We bought an expensive gaming PC for our son .He tried it and prefered his PS5 / XBOX X so we had to pay the £77 return postage to the company which is understandable .The bit that anoyed me was t... See more
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Item was out-of-stock but hadn’t been updated online. I was updated the following Tuesday, after raising with them directly. Customer team took half a day of business hours to respond. H... See more
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I needed a half decent windows 11 Pro laptop for my work (HP 255R G10 - C38LMAT#ABU). First time customer of Box, I picked them because they were priced competitively and based on their websit... See more
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Excellent service from Box.co.uk. Competitive pricing, fast delivery, and the PC arrived well packaged and exactly as described. Ordering process was smooth, communication was clear, and overall very... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer Accessories Store
- Computer and Accessories Store
- Electronics Store
- Video Game Store
About Box.co.uk
Written by the company
Box.co.uk is one of the UK’s most trusted online retailers for technology, gaming PCs, laptops, and home electronics. With over 1 million happy customers, we’ve built our reputation on expert advice, fast delivery, and unbeatable value.
Huge Range of Tech
We stock thousands of in-demand products from top brands, including ASUS, MSI, Lenovo, HP, Samsung, LG, Microsoft, and Apple. From custom gaming PCs and high-performance laptops to monitors, tablets, PC components, printers, and networking gear — we've got you covered.
Trusted for Gaming and High-Performance Tech
Box is a go-to destination for gamers, content creators, students, and professionals. Whether you're building a workstation, setting up a gaming rig, or shopping for everyday tech, you'll find what you need here.
Next-Day Delivery & UK Dispatch
Many of our bestsellers are available for fast, next-day delivery across the UK. We keep our own warehouses stocked so you can get your tech, fast and reliable.
Customer Support That Cares
Our expert team is on hand to help — before and after you buy. Whether it’s choosing the right graphics card, getting help with a return, or tracking your delivery, we’ve got your back.
Hassle-Free Returns
We offer a flexible 28-day returns policy and a simple process to make sure you’re never stuck with the wrong product.
Sustainable Choices
Looking to reduce your impact? We offer a growing selection of refurbished tech to help extend product life and reduce e-waste — a win for you and the planet.
What You Think Matters
We value every review and use your feedback to improve. We’re proud to be rated highly by customers who trust us with their tech needs — and we’re just getting started.
Contact info
Unit 10 Woodford Trading Estate, IG8 8HF, London, United Kingdom
- 020 3337 8950
- customerservice@box.co.uk
- www.box.co.uk
Tech Deals, Refreshed Weekly
3.8
Great
11K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still Waiting after 8 weeks for repair of faulty monitor.
I purchased a monitor from Box Uk via Amazon at the end of last Nov. The monitor developed a fault just over 2 months after I bought it although it had only been in use for 6 weeks as it was a Christmas present. I first approached LG who are the manufacturer. They decided the monitor was beyond economical repair as the part needed was no longer available. They issued me with a letter authorising a replacement or credit, which I was to return to the retailer Box Uk also trading as Five Tech Limited, along with the monitor. Box Uk ignored the letter and insisted on returning the monitor to the manufacturer for repair. It is now 7 weeks since I returned the monitor and despite requests for updates I have been told nothing regarding progress of the repair and have been given no timeline.
The company do not seem to understand consumer rights and at one point in communications tried to claim that because I did not return the monitor within 30 days I shouldn’t expect a refund. I am still waiting to hear what has happened to my monitor.
Be very wary of buying from Box Uk or Five Tech Ltd.
Update 27/04/26
It’s a week since Box UK asked me to email them via this review regarding my return, which I did straightaway. I haven’t had a direct reply to my email. However I have had a reply to my Amazon communication. A week ago Box Uk said they were waiting for a credit note from manufacturer. A week has gone by and still no refund. 8 weeks now since returning my monitor.
March 5, 2026
Unprompted review
Reply from Box.co.uk
Hello Joanne - We are very sorry for the delay and the frustration caused in resolving this issue.
We are reviewing this case as a priority and would like to resolve it. Thank you for bringing this to our attention. Could you please e mail in your order number to customerservice@box.co.uk and mark 'Trust Pilot Review' so we can review your case without further delay.
Quick easy service
Quick easy service, I will highly recommend it and Great laptop too. Thank you
April 2, 2026
Reply from Box.co.uk
Thank you so much for your kind feedback!
We’re really pleased to hear you were happy with our quick and easy service, and that you’re enjoying your new laptop. Your recommendation means a lot to us. If you need anything in the future, we’ll be more than happy to help.
MSI OLED all the way
Ordered an MSI MAG 272QPW OLED fron these guys at box, speedy delivery, monitor is immense. Thanks again
April 18, 2026
Unprompted review
Reply from Box.co.uk
Thanks so much for your review! We’re really pleased to hear your MSI MAG 272QPW OLED arrived quickly and that you’re loving the monitor.. Enjoy the setup, and thanks again for choosing Box!
Don't bother buying, their return policy is bogus
Don't bother buying from them, bought a monitor, the monitor is a 32inch 1440p, worth purchase of my life. The panel size is too big for 1440p.
Their website states free returns, but that's an absolute lie, they don't even accept returns unless the product arrives broken.
I've been sitting here with a £250 paper weight, it's lived in its box after the first splitting headaches it would give me, 3 months I've been stuck with this migraine screen.
I should never have bothered, worst shop on the internet.
January 2, 2026
Reply from Box.co.uk
Hello Anna - We are genuinely sorry to read about your experience, and we appreciate you taking the time to share your feedback. Please do reach out to our customer support team directly— we’d be more than happy to review your case again and see if there’s anything we can do to help.
Bought an item from Box, billed by Five Tech
Bought an item from Box. All the finances were titled Five Tech Ltd. No link between the two and frustrating time spent trying to work out what I'd bought from Five Tech. So simple solution would be to give that link clearly in the correspondence trail.
March 31, 2026
Reply from Box.co.uk
Hello Pete - Thank you for taking the time to share your experience. We’re sorry for the confusion caused by the billing name showing as Five Tech Ltd rather than Box. Your feedback is appreciated. We do state on our website that Box is a trading name of Five Tech Ltd but maybe we need to make that clearer. Thank you for getting in touch
Reply from Box.co.uk
Thank you for your great feedback! We’re really pleased to hear that your delivery was fast and that you’re happy with the product. We appreciate your support and hope to see you again soon.
First time ordered from Box and…
First time ordered from Box and received good communication throughout and my Pro art monitor arrived promptly and well packaged Happy with service received, price and my new monitor Thank you!
March 30, 2026
Reply from Box.co.uk
Thank you so much for your kind feedback! We’re really pleased to hear that your first experience ordering from Box was a positive one, and that the communication, delivery, and packaging met your expectations. It’s great to know you’re happy with the ProArt monitor and the value we were able to offer. We truly appreciate you taking the time to share your experience and hope to support you again in the future. Enjoy your new monitor!
Great service
Ordered from Box.co.uk and had a smooth experience. Good quality product, easy ordering process, and prompt delivery. Would use again.
March 23, 2026
Reply from Box.co.uk
Thank you for your feedback!
We’re really pleased to hear you had a smooth experience ordering from Box.co.uk and that you were happy with the product quality, ease of ordering, and prompt delivery. We appreciate you taking the time to leave a review and look forward to serving you again in the future.
Poor delivery service
Poor delivery service. Item never came to my address. Unsure where they went instead.
March 24, 2026
Reply from Box.co.uk
Hello Franco - Thank you for taking the time to share your experience. We’re very sorry to hear that your item didn’t arrive as expected — this is certainly not the level of service we aim to provide. We understand how frustrating this must have been and would like the opportunity to look into what happened. Please be assured that our team are looking at your case as a priority.
Reply from Box.co.uk
Hello Sandor - Thank you for the review! We appreciate your support and are pleased to hear we’re your first choice for PC upgrades. We look forward to helping you again in the future.
Disappointed
The good bit is the product is good so far and it arrived super quick.
However I phoned before ordering to check that Drives were included. I spoke to someone who sounded like they would rather not be there who assured me that they were.
But they weren`t .Disappointed as i had to order them separately.
March 18, 2026
Reply from Box.co.uk
Hello Charles - Thank you for taking the time to share your feedback. We’re pleased to hear that the product itself is performing well and that delivery was quick. However, we’re genuinely sorry for the disappointment caused by the drives not being included, especially after you took the time to call and confirm this before ordering.
This is not the level of service we aim to provide, and we apologise for the incorrect information given during that call. We understand how frustrating it is to have to place an additional order because of this and appreciate you bringing it to our attention so we can address it internally.
Very quick delivery and answered my…
Very quick delivery and answered my request for an invoice promptly.
March 23, 2026
Reply from Box.co.uk
Hello Phil - Thank you for your lovely feedback! We’re glad to hear you were happy with the quick delivery and that we could assist promptly with your invoice. We really appreciate your support.
Wow. A great experience
Wow. A great experience using their website. Pinpointed the product that I wanted, ordered and was delivered in 2 days. Excellent customer service.
March 27, 2026
Reply from Box.co.uk
Thank you so much for your kind feedback! We’re delighted to hear that you had such a smooth experience using our website and that we were able to deliver exactly what you needed so quickly. Providing excellent customer service and fast delivery is always our priority, so it’s great to know this came through. We really appreciate you taking the time to share your experience and look forward to serving you again.
MSI MAG 272QPW QD-OLED X28 27" QHD 280Hz Gaming Monitor – White
The MSI MAG 272QPW QD-OLED X28 is a high-performance gaming monitor that delivers excellent image quality and ultra-smooth gameplay. Its 27-inch QHD QD-OLED panel offers vibrant colors, deep blacks, and impressive contrast, making games look sharp and immersive.
With a fast 280Hz refresh rate and an extremely low 0.03ms response time, it performs exceptionally well in competitive games, providing smooth motion and minimal ghosting. The stylish white design also makes it stand out from typical gaming monitors.
Overall, this monitor is a great choice for gamers who want top-tier performance, beautiful visuals, and a modern look.
April 8, 2026
Unprompted review
Reply from Box.co.uk
Hello Patryk - Thank you for taking the time to share your detailed feedback! We’re also pleased you like the modern white design—it’s always nice when performance and style come together.
Thank you for choosing MSI and for recommending the monitor to fellow gamers.
No complications. Excellent experience.
Easy to navigate store. Fast delivery. Well packaged. As straight forward a purchase anyone can ask for. Will very likely use again if/when needed.
March 25, 2026
Reply from Box.co.uk
Hello James - Thank you so much for your kind feedback. We’re delighted to hear that you had such a smooth and straightforward experience, from navigating our store to receiving your order quickly and well packaged. It’s great to know everything met your expectations, and we truly appreciate your support. We look forward to helping you again whenever you need us.
Reply from Box.co.uk
Thank you so much for your kind words - your feedback is so important to us. We hope to welcome you back again in the near future
Amazing customer service
Amazing customer service, quick cheap and reliable.
April 10, 2026
Unprompted review
Reply from Box.co.uk
Thank you so much for your kind words! We’re really pleased to hear you found our service quick, affordable, and reliable. Your support means a lot to us and we look forward to helping you again in the future.
Avoid this company if you value your consumer rights.
I purchased a brand‑new motherboard from Box.co.uk which didn’t work from day one. I returned it within 30 days, as allowed under the Consumer Rights Act. Instead of honouring my right to a refund, they claimed “customer‑induced damage” without providing any actual evidence.
They sent two unclear photos and refused to explain what the supposed damage even was. A PC specialist inspected the system before return and found a motherboard fault with no mention of any physical damage, yet Box ignored this completely.
Their customer service repeated the same scripted line over and over, offered no technician report, and refused a refund based purely on their own internal opinion with no actual evidence which the consumer rights act 2015 demands they produce before outright refusing a refund.
Very disappointing experience. I won’t be buying from them again.
April 2, 2026
Unprompted review
Reply from Box.co.uk
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your dissatisfaction and appreciate the opportunity to respond. When returned items are received, they are inspected by our technical team to assess their condition and determine eligibility for a refund in line with our terms and the Consumer Rights Act 2015. In this case, our assessment indicated physical damage inconsistent with a manufacturing fault, which is why the refund could not be approved.
We understand how frustrating this outcome can be, particularly when expectations differ, and we regret that this was not the resolution you were hoping for. While we aren’t able to discuss detailed inspection findings publicly, our customer service team has acted in accordance with our established procedures. If you would like us to take another look at your case or discuss this further, please do contact our customer services team
Reply from Box.co.uk
Hello Steve - Thank you so much for taking the time to leave your review. We are so pleased that you are happy with your purchase and our service
Shambolic.
Ordered a Synology 925+ DAS on a Sunday and paid extra for next working day delivery. Website said it would be delivered on Monday. It wasn't. Apparently, the 'next day delivery' widget on the website doesn't account for the fact that weekends exist. Got in touch with customer services to ask them to arrange for delivery on Wednesday instead, as I wouldn't be available on Tuesday. No problem, they said, no problem at all, delivery on Wednesday is confirmed. Except, Wednesday comes around... and nothing... so I contact customer services again, who informed me that it hadn't even been shipped. I asked to cancel the order, which in itself was a ridiculously painful process, with the refund taking a full 9 days to arrive in my account. Absolutely shambolic. My first experience with Box, and I will not be returning.
March 23, 2026
Unprompted review
Reply from Box.co.uk
Hello James - Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience you encountered. This is absolutely not the level of service we aim to provide. We’re currently reviewing what went wrong at each stage. Although we can’t undo the poor experience you had, please know that your feedback is helping us put improvements in place. We do hope that you will give our company another chance in the near future
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