I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Reply from bppulse
Hi Mohamed,
Thanks for your review! We're delighted to hear you had such an amazing experience with us. 😊
It's fantastic to know everything went smoothly and that we were able to meet your expectations.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Reply from bppulse
Hi there,
Thanks for your review! We're delighted to hear you received very good customer service and found our team welcoming. 😊
Providing friendly, helpful, and professional support is incredibly important to us, so it's great to know we made a positive impression.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
The lady that helped me provide…
The lady that helped me provide it.Outstanding service. She was patient hand made sure the problem was completely resolved before letting me go.
July 25, 2026
Reply from bppulse
Dear Daniel,
Thank you for taking the time to leave a 5-star review and share your feedback.
I am delighted to hear that you were satisfied with the support provided. I sincerely apologize for any inconvenience you experienced before contacting us.
I understand how important it is to have issues resolved completely, and I am pleased to know that the assistance provided met your expectations. Your feedback confirms that the matter was fully resolved and that you felt supported throughout the process.
Thank you for recognizing the patience and care taken to ensure the problem was completely resolved before ending the interaction. Providing thorough and effective support is always my goal, and I am glad I could assist you.
I truly appreciate your kind words and your 5-star rating. Your feedback means a great deal and serves as valuable encouragement to continue delivering excellent customer service.
Thank you again for your support and for choosing bp pulse.
Kind regards,
Pandian Anbarasoo
bp pulse
Hopeless customer service - best go elsewhere
At the beginning of July I used my debit card at a charging station nr Chelmsford, and was debited £60. A car user was unable to charge his vehicle at the adjacent point, but we charged for 30 minutes, so an estimated cost of c.£11. However, we had to ring BP to get the machine to disconnect, as the screen on "our" machine would not do it. I have formally contacted BP three times to ask for a refund, as well as a VAT receipt but have received nothing. If they have charged me VAT BP are bound to give me a VAT receipt! Hopeless. Bland, "you'll get a refund", but I now suspect they are unable to determine the precise charge. Instavolt, on the other hand, had a very efficient service at a different station in the area.
July 9, 2026
Unprompted review
Reply from bppulse
Hi Gareth,
Thank you for taking the time to speak with me today regarding your recent experience, particularly the delay in receiving your VAT receipt and the delay in the release of the pre-authorisation payment back to your bank account.
Firstly, please accept my sincerest apologies for the inconvenience and frustration this has caused. I fully appreciate the importance of receiving VAT documentation promptly and understand the concern caused when a pre-authorisation remains visible on your account for longer than expected. On this occasion, I recognise that we have fallen short of the level of service you reasonably expected from us, and for that, I am genuinely sorry.
Thank you for confirming that you have received your VAT receipt as of today. In addition, I have raised the technical issues you experienced with the charger to our Maintenance team so that the unit can be reviewed and any underlying faults investigated.
Once again, I sincerely apologise for the inconvenience and frustration you experienced and would like to thank you for bringing these matters to our attention.
Yours faithfully,
Gary, bp pulse team.
Excellent service and support
Excellent service and support. All enquiries received a quick response and the information and support was clear and precise.
July 27, 2026
Reply from bppulse
Hi Sharon,
Thank you for taking the time to share your feedback and for awarding us a 5-star rating.
I am delighted to hear that your enquiries received quick responses and that the information and support provided were clear and precise. It is wonderful to know that the assistance met your expectations and helped provide a positive experience.
Your feedback reassures us that we are delivering the level of service we strive for, and I will be happy to share your kind comments with the wider team.
Thank you once again for your support and for choosing bp pulse. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Pandian Anbarasoo
bp pulse Customer Care Team
Reply from bppulse
Hi Mohammed,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that your issue was resolved and that the support provided was helpful. We sincerely apologize for any inconvenience you may have experienced before the matter was resolved.
Your feedback has been reviewed, and it is great to know that our team was able to assist you effectively. Comments like yours encourage us to continue delivering the best possible service to our customers.
We truly appreciate your kind words and your support. Should you require any further assistance in the future, please do not hesitate to reach out to us.
Thank you once again for choosing bp pulse.
Kind regards,
Pandian Anbarasoo
bp pulse
Very easy access
Very easy access , clear signage, safe place to charge early at 5am
July 25, 2026
Unprompted review
Reply from bppulse
Hi Annie,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We are delighted to hear that you found the location very easy to access and appreciated the clear signage and safe environment, especially for charging early in the morning. Providing a convenient and reliable charging experience for our customers is very important to us.
Your positive comments reassure us that we are meeting the needs of drivers who rely on our charging network at all hours. We will be sure to share your feedback with the relevant teams.
Thank you once again for choosing bp pulse and for your kind words. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Pandian Anbarasoo
bp pulse Customer Care Team
I couldn’t get the charger to connect…
I couldn’t get the charger to connect to my car so I called customer services and the man I spoke to was so pleasant, calm and helpful. He gave me advice as to how to resolve my problem but suggested I stay on the phone to him until it was resolved, given that took a while I was very grateful he was there to help me and he was incredibly patient. Thank you
July 26, 2026
Reply from bppulse
Thank you so much for your wonderful review! 🌟 We're sorry you experienced difficulty connecting to the charger, but we're delighted to hear that our customer support team was able to assist you. It's great to know our advisor was patient, reassuring, and stayed with you until the issue was resolved. Your kind words mean a lot to us, and we'll be sure to share your feedback with the team. Thank you for choosing bp pulse, and we look forward to supporting you on your future journeys. ⚡🚗😊- Veron, Bp pulse support.
New station - tyres & air out of order already
Disappointing first experience of the new BP Pulse at Tingley, West Yorkshire. I have an EV, but on this occasion stopped for tyre pressure check and air. However the payment system wasn’t working. Calling the BP Pulse help number they said they could only help with chargers, then calling the 0800 general BP customer service number I was given instead got that frustrating ‘offices are now closed’ message being a Sat. afternoon. Good thing I didn’t have a flat tyre. I went there thinking it was bound to be good because it was so new. Not so it seems…
July 25, 2026
Unprompted review
Reply from bppulse
Hi Susan,
thanks for taking the time to leave a review. I'm sorry to hear that the tyre inflation equipment wasn't working during your visit, especially given this was your first experience of our new Tingley site.
I understand how disappointing and frustrating this must have been, particularly when you were unable to get assistance at the time and were left without a resolution. I appreciate your comments regarding the payment system and the difficulties you experienced when trying to contact the appropriate support team.
Thank you for bringing this to our attention. I will ensure your feedback is investigated and shared with the relevant teams so the issue can be reviewed further.
Gary, bp pulse team
Reply from bppulse
Hi Yawar, thanks for the 5-star review! 😊 We're delighted to hear you received excellent customer service.
Thanks for choosing bp pulse. Comments like yours mean a lot to the team, and we look forward to supporting you again in the future. ⚡Paula, bp pulse
Reply from bppulse
Hi, thanks for the 5-star review! 😊 We're delighted to hear you found our service very helpful.
Thanks for choosing bp pulse, and we look forward to seeing you charging with us again soon. ⚡Paula, bp pulse
Good support and a good app
Just joined up through Motability
Good rates and good service
Great support when needed
Easy to talk to someone straight away via the app and get resolved
July 23, 2026
Reply from bppulse
Hi Jeff,
Thanks for the great review! 😊 We're delighted to hear you've had a positive experience with both the app and our support team. It's fantastic to know you're finding the rates competitive and that help is easy to access whenever you need it. Thanks for choosing bp pulse through Motability, and we really appreciate your recommendation! ⚡🚗💙
Gary, bp pulse team.
Belinda was very helpful and…
Belinda was very helpful and informative about the state of obsolete product we have.
July 23, 2026
Reply from bppulse
Hi Dave,
Thanks for taking the time to share your feedback! 😊 We're so pleased to hear that Belinda was helpful and kept you well informed. We'll be sure to pass your kind words on to her – she'll really appreciate the recognition. Thanks again for choosing bp pulse! ⚡🚗💙
Gary, bp pulse team.
Cables too short
II am a new EV owner, and have been trying a few different charging stations. BP Pulse is one of the best but it has a major problem. The charging cables are so short that usually you are only physically able to use one out of two. So you end up having to wait for other users to finish charging while one is not even being used. If you just made it 50cm longer this wouldn't be a problem. Impractical design.
July 23, 2026
Unprompted review
Reply from bppulse
Hi Dave,
Thanks for taking the time to leave such detailed feedback. I'm really pleased to hear that, as a new EV owner, you've found bp pulse to be one of the better charging networks you've used so far.
I'm sorry to hear about the difficulties you've experienced with the cable lengths at some of our chargers. I completely understand how frustrating it must be to arrive at a location and find that, because of the vehicle's charging port position, only one connector can realistically be used at a time. Having to wait while an unused connector sits unavailable is understandably disappointing.
I really appreciate you explaining the impact this has on your charging experience and sharing your suggestion regarding longer cables. Feedback like this is invaluable as we continue to improve our network and better meet the needs of EV drivers.
Thanks again for taking the time to share your thoughts with us, and I'll make sure your comments are passed on to the relevant teams for review.
Gary, bp pulse team.
Reply from bppulse
Hi Ike,
Thank you so much for taking the time to leave us a 5-star review. We are delighted to hear that you found the service helpful and that your experience with our support team was a positive one.
Your kind words, "The agent on the phone was amazing," are truly appreciated and mean a lot to us. It was a pleasure assisting you, and I am glad I could help.
Thank you again for your feedback and support.
Kind regards,
Pandian
bp pulse Customer Care Team
Tyler went out of his way above and…
Tyler went out of his way,Above and beyond that of a normal person to settle my issues. The guys awesome and every employee stick to this lads customer service stuff, woow you'll be on to a winner, Thanks Tyler mate for your service
July 22, 2026
Reply from bppulse
Hi Gary,
Thanks for taking the time to leave such fantastic feedback! 😊 We're delighted to hear Tyler was able to get everything sorted for you and went above and beyond to help. We'll make sure your kind words are passed on to him – he'll be absolutely thrilled to hear them! Thanks again for choosing bp pulse, and safe travels ⚡🚗💙
Gary, bp pulse team.
No problems with set up
No problems with set up. Additionally as a member the discounts are very helpful in keeping charging costs down. Highly recommend.
July 20, 2026
Unprompted review
Reply from bppulse
Hi Chris,
Thanks for the great review! 😊 We're delighted to hear the setup was straightforward and that your membership discounts are helping keep charging costs down. It's fantastic to know you'd recommend us, and we really appreciate your support. Thanks for charging with bp pulse! ⚡🚗💙
Gary, bp pulse team.
Even the newest, biggest chargers aren't reliable
I tried to use one of the shiny big chargers today having not used BPP for months. It was urgent. You can guess what happened next - after two run throughs of faffing with the app and waiting for the car to 'give up' after appearing to start: "out of order". This kind of thing ruins confidence in public charging and *it should not happen in 2026*. It NEVER happens to me with Tesla and I use them every fortnight. Now to add insult to injury, I've filled in their feedback form, which requires a lot of details, on their website and it won't let me post it. FFS it's almost like they deliberately make it difficult because they would rather you bought their fossil fuels than their EV services.
July 21, 2026
Unprompted review
Reply from bppulse
Hi Paul, thanks for taking the time to share your experience. We're really sorry to hear this happened, especially when you needed a charge urgently.
We know how important reliability is when charging on the go, so we can appreciate how disappointing it must have been to encounter issues getting the charger started. That's not the experience we want for our customers.
We've recently received some reports of a malfunctioning unit at this location, and our technical team is working to resolve this as quickly as possible.
Should you require any immediate assistance, please contact our 24/7 Customer Care team on 0800 464 3444. Our team will be happy to assist you.
⚡ Paula, bp pulse
Help is at hand. The charger would not work but we…
The charger would not work but we overcame the difficulties because the help line man was marvellous. His name was Ali and he should be employee of the year.
July 18, 2026
Reply from bppulse
Hi Liz,
thanks for your review. We're sorry to hear you experienced difficulties getting the charger started, but we're delighted to hear that Ali was able to help get you back on track. 😊
It's fantastic to receive such positive feedback about a member of our team. We'll make sure your kind words are shared with Ali and his manager – we're sure he'll be delighted to hear them!
Thanks again for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
BP really do take the *"*" "
BP really do take the *"*" "
Arrived at a slow charger today. Tried my RFID card. Rejected. Tried the app, rejected. Phoned the help desk, eventually got a call back and the guy advised, yes, we've been having a lot of trouble with that charger. Surely BP you've had a prompt to come out and fix it, but it seems not. Just keep telling people you're having trouble. He agreed to restart the the charger to see if I could get a change. Rebooted and 5 minutes later ready to try. Logged into the app, again and selected the charger. This is when BP take the biscuit they want £60 for a £20 charge. And you get your money back when they feel like it. My decision was to go elsewhere. What a bunch of thriving bastards. So apart from only giving a low output from high power chargers, a different story, they still want your life's savings. I don't see ICE paying a deposit before they load up that liquid stuff so why for an EV. do all this reminds me why I never use BP. I'm my humble opinion rubbish, the worst
July 20, 2026
Unprompted review
Reply from bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
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