I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Reply from bppulse
Hi Mrs Jumoke, thanks so much for the lovely feedback! We’re really pleased to hear you received excellent service and had such a positive experience with us. We truly appreciate you taking the time to leave a review, and we hope to see you again soon. Veron bp pulse team
Account and Billing - resolution of charges
Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of the BP network.
October 15, 2026
Reply from bppulse
Hi Martin, thanks so much for your lovely feedback. We’re really pleased Ali and Bethany were able to help resolve your billing queries, give you confidence in the advice provided, and answer your other questions about using the bp pulse network. We’ll be sure to pass on your kind words. Hope to see you again, and safe travels! George bp pulse team.
Out of three uses, it's been a headache twice
I've used this service three times, all of which were with me using the mobile app. The first time I used it, it was a breeze, really intuitive and no problems connecting. The second time was an absolute nightmare - nothing in the app worked, I was blocked at every avenue, map view, search by charger ID, connection timing out, getting logged out of the app and being unable to log in again. I spent over 30 minutes fighting the app (and I was using the garage's wifi), until I gave in and used my bank card. The problem was resolved by a technical support representative on callback who was able to remotely make the connection via my account.
The third time was also a really poor experience of the app, although not quite as bad as attempt no.2 as after some time I did get a stable connection. The worst thing about this attempt was that I brought my wife to demonstrate how to use a public charging facility. Needless to say what she witnessed did not fill her with confidence for when she has to charge the EV on her own!
October 9, 2026
Unprompted review
Reply from bppulse
Hi Matt, thanks for sharing your experience. We're sorry to hear that your recent visits were affected by app issues, especially after your first charge went so smoothly. We can appreciate how frustrating it must have been to spend so much time trying to get connected, and particularly disappointing when you were introducing your wife to public EV charging. I would like to understand more about what happened and discuss this further I will reach out soon. Thank you for taking the time to leave your feedback, it helps us improve. George bp pulse team
Reliable seevice
Always able to charge up at my local.very reliable.
Lots of rapid chargers, even in small towns at Co-ops and Starbucks. Great when I am planning a journey to somewhere new.
October 9, 2026
Unprompted review
Reply from bppulse
Hi Steve, thanks so much for your fantastic review. We're really pleased to hear that you're always able to charge reliably at your local site and that our network of rapid chargers at locations such as Co-op and Starbucks helps make planning trips to new places easier. It's great to know the availability and convenience are making a positive difference to your journeys. Thanks again for taking the time to share your experience, and we hope to see you again soon. Safe travels! George bp pulse team.
I like my local BP petrol station with…
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matching price increases to the increase in petrol seems wrong.
October 9, 2026
Unprompted review
Reply from bppulse
Hi Ian, thanks for your feedback. I'm sorry the charging speeds were lower than expected and that one of the chargers wouldn't connect via the app. I'll be in contact to follow up on your experience, and I'll make sure your comments about the charger performance are shared with the team for review. We also understand concerns around pricing. We regularly review our pricing across the network, and while some locations have seen prices increase, others have reduced to help us remain as competitive as we can whilst continuing to provide a reliable and fast charging experience, however it is not due to increase in fuel prices. Thanks again for taking the time to let us know, and we hope to see you again soon. Safe travels. George bp pulse team.
Ali was absolutely brilliant
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and made the whole situation so much easier. Really appreciate his kindness and support. Thank you, Ali
October 8, 2026
Reply from bppulse
Hi Julia, thanks so much for the 5-star review!
We're delighted to hear Ali was able to help resolve your charging issue and provide the support you needed. We know how stressful charging problems can be, so it's wonderful to hear he took the time to help and made the experience easier for you.
We'll be sure to share your kind words with Ali and the wider team. Thanks again for taking the time to leave your feedback and for choosing bp pulse. Paula, bp pulse team
Great customer service and very helpful…
Great customer service and very helpful and friendly
October 6, 2026
Reply from bppulse
Hi Steve, we're really pleased to hear you received such helpful and friendly customer service. It's great to know our team helped make your experience a positive one. Thanks so much for taking the time to share your feedback. Safe travels! George bp pulse team.
Reply from bppulse
Hi PJ, thanks so much for the 5-star review! 😊 We're delighted to hear you received excellent, professional service from our team.
It's great to know we were able to help, and we'll be sure to share your kind words with the team. Thanks for taking the time to leave your feedback and for choosing bp pulse. ⚡ Paula, bp pulse team
The guy on the phone was extremely…
The guy on the phone was extremely helpful. Off course 5 stars for him.
October 4, 2026
Reply from bppulse
Hi Sufiyan, thanks so much for the 5-star review! 😊 We're delighted to hear our Customer Care colleague was able to help and made such a positive impression.
It's great to know you received the support you needed, and we'll be sure to share your kind words with the team.
Thanks for taking the time to leave your feedback and for choosing bp pulse. ⚡ Paula, bp pulse team
Great service!!!
Great service!!!! Clear communication in English with no Deli accent:)
Problem solved immediately good advice was given!
October 3, 2026
Reply from bppulse
Hi Peteris, thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you received clear communication, helpful advice, and that your issue was resolved promptly. We really appreciate you taking the time to share your experience with our Customer Support team. We’ll be happy to pass your kind words on to the team. 💚⚡ Thank you for choosing bp pulse, and happy charging! - Veron bp pulse team
When I called the customers service she…
When I called the customers service she was very helpful and knowledgeable about the issues. She solved my issue.
October 4, 2026
Reply from bppulse
Hi Panchabir, thank you so much for taking the time to share your feedback! We’re delighted to hear that our Customer Support advisor was helpful, knowledgeable and able to resolve your issue. 😊 We’ll be sure to share your kind words with the team, as feedback like this means a lot to us. Thank you for choosing bp pulse, and we hope you have many more smooth charging experiences with us. 💚⚡ Happy charging! - Veron bp pulse team
Belinda at BP Pulse is a STAR
Belinda at BP Pulse was an absolute superstar when I called today. I had problems getting the charger to start charging so I called the number given, and she answered within moments. Belinda was so friendly, efficient, and very knowledgeable, and my Mini Countryman was charging beautifully within minutes of speaking to her. Thank you, so much!
October 3, 2026
Reply from bppulse
Hi Fiona, thank you so much for taking the time to leave such a wonderful review! 💚⚡ We’re delighted to hear that Belinda was able to assist you so quickly and get your MINI Countryman charging smoothly within just a few minutes. It’s fantastic to know that her friendly, efficient and knowledgeable support made your experience a positive one. We’ll be sure to share your kind words with Belinda — we’re sure she’ll be thrilled to know how much you appreciated her help! 🥰👏🏻 Thank you for choosing bp pulse, and we hope to keep you charged and on the road with us. 🔋⚡ Happy charging! - Veron bp pulse team
App 2 available - 2 out of order!
First time charging for me with my new EV, drove to where there was 2 free chargers accordomg to APP. When I got there both our of order.
What a joke. You need to update your app and think of the long term value of a customer. Who would risk going to these if getting low!
October 3, 2026
Unprompted review
Reply from bppulse
Good afternoon, thanks for sharing your experience, and I’m really sorry about this. As a new EV driver, arriving at a location expecting two available chargers only to find both out of service is incredibly frustrating and can seriously undermine confidence in both the network and the app. We understand your concern about relying on charger information when planning a journey, particularly when battery levels are low. I’ve made sure your feedback regarding the charger status shown in the app and the impact this had on your first charging experience is passed to the relevant team for review. Feedback like yours is important as we continue working to improve the accuracy of charger information and the overall customer experience. Thank you for taking the time to let us know and I will follow up with an email regarding this as well. George ^bp pulse team.
Reply from bppulse
Hi there, thank you so much for your kind feedback! We’re delighted to hear that Ali provided you with helpful and friendly customer service. 😊 We’ll be sure to share your lovely comments with Ali and the team. It’s always wonderful to hear when a member of our team has made a positive difference to your experience. Thank you for choosing bp pulse, and we hope to assist you again in the future. 💚⚡ Happy charging! - Veron bp pulse team
Station in little Melton and Mousehold…
Stations in Norwich little Melton and mousehold Norwich both not working or in little Melton u cannot use the screen, it wont let u stop charge etc. Press anything...
Have to keep calling up. Telephone service good. No WiFi when u need it for app.
October 2, 2026
Reply from bppulse
Hi, thanks for your feedback. We're sorry to hear you've experienced issues at both Little Melton and Mousehold, Norwich.
We can appreciate how frustrating it must be when chargers aren't working as expected, especially if you're having to contact our Customer Care team to get charging sessions started or stopped.
We're pleased to hear our telephone support team has been helpful, and we'll make sure your feedback about the charger performance and app connectivity is shared with the relevant team for review.
If you ever need assistance, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help.
Thanks for taking the time to share your experience. ⚡ Paula, bp pulse team
Excellent customer care team all…
Excellent customer care team all professional and knowledgeable and very polite.
October 2, 2026
Reply from bppulse
Hi Mr Peet, thanks so much for the 5-star review! 😊 We're delighted to hear our Customer Care team provided such a positive experience and that your issue was handled professionally and efficiently.
We'll be sure to share your kind words with the team. Thanks for taking the time to leave your feedback and for choosing bp pulse. ⚡ Paula, bp pulse team
1 out of 8 sockets working.
October 1, 2026
Reply from bppulse
Hi David,
Thank you for taking the time to leave a review. I'm sorry to hear that only one out of the eight charging sockets was available during your visit. I completely understand how frustrating that must have been, especially when you're expecting multiple chargers to be operational.
I also wanted to let you know that I tried to call you today to discuss your experience, but unfortunately I was only able to leave a voicemail. The chargers at this location have been reported to our engineering team, and I can assure you that we're working to restore them as soon as possible.
Should you experience any issues with our chargers in the future, please don't hesitate to contact our Customer Care team. They're available 24 hours a day, 7 days a week, 365 days a year and will be happy to assist with troubleshooting and support.
Thank you again for sharing your feedback, and I hope your next charging experience is a much smoother one.
Gary, bp pulse team
Reply from bppulse
Hi Syed,
Thank you for taking the time to leave a review! I'm delighted to hear you had a great experience and found the charger easy to use.
It's fantastic to know you appreciated the covered charging bays, contactless payment option, quick authorisation process, and the value for money. Positive feedback like this is always great to receive.
Thanks again for sharing your experience, and I hope to see you charging with bp pulse again soon! ⚡🚗💚
Gary, bp pulse team
Wonderful service very professional and…
Wonderful service very professional and polite person.
September 23, 2026
Reply from bppulse
Hi there, thank you so much for your wonderful feedback! 😊 We’re delighted to hear you received such professional, polite and helpful service. It’s always lovely to know that our team made a positive impression and helped make your experience a smooth one. 💙 We’ll be sure to share your kind words with the team — feedback like yours really means a lot to us. Thank you for choosing bp pulse, and we hope to assist you again in the future. ⚡ Happy charging! 💙- Veron bp pulse team
Awful
Awful, awful charging points. The RFID BP Pulse card doesn't work, bank card doesn't work, states use mobile app, use mobile app, cant find charging point, put in unit number and the app must take around 5mins to eventually connect while standing in the rain getting soaked..... sorry but the worst chargers I have ever used! The reply to this review from the Service Team will be the same nonsense - we are sorry to hear of your bad experience. Why bother replying when you do nothing to fix these problems?
September 27, 2026
Unprompted review
Reply from bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
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