God information forud for min pakke landede rettidig i rette pakkeshop - Så alt er godt👍
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See what reviewers are saying
BR are really good to resolve things. I almost gave 4 stats because there was a dispute on an expensive paw patrol toy that was under the 2 year warranty which broke in a very essential part that made... See more
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Best price with LEGO Technic 42207 Ferrari SF-24 F1 in North Europe. Good communication, continuous updates of the package status. Option for home delivery. Great online shop, just like them physical... See more
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I had ordered a gyngestativ wirh accompanying gynges. 1. wirhout any sporing or Information it had been thrown in our indkørsel 2. even much worse: We had to male an urgent reklamation because the... See more
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Company details
About BR
Written by the company
Hos BR har vi et bredt sortiment af legetøj til børn i alderen fra 0-12 år.
Vores mål er at få smilet frem hos børnene, ligesom vi ønsker at alle forældre skal være trygge ved at lade deres børn lege med vores legetøj. Derfor stræber vi altid efter at kunne tilbyde et bredt udvalg af legetøj af høj kvalitet.
Det er vigtigt for os, at du får en god oplevelse, hver gang du køber legetøj hos BR, og vi tilbyder derfor en omfattende kundeservice i vores webshop og i alle vores lokale BR butikker.
Kontakt os:
Du kan komme i kontakt med vores kundeservice her.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- www.br.dk
4.1
Great
18K reviews
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🙂 Satisfied
Update: It took longer than expected but item arrived. Received very well. Worth the waiting period.
April 15, 2022
Reply from BR
Dear Audry
Thank you for your review.
We are very pleased to hear that everything is as it should be, altough the wait time was a little longer than expected.
We hope to see you soon.
Have a nice day.
Kind regards
Malene
BR
Reply from BR
Kære Jette
Woow manner! 5 stjerner? Dét er vi bare rigtig glade for.
Det er bare smaddergodt at høre, at dine seje legesager blev leveret med lynets hast, og så håber vi bare at I bliver rigtig glade for jeres nye sager.
Vi glæder os allerede til at sende flere lækre ting afsted til jer.
De bedste hilsner
Malene
BR
Reply from BR
Dear Egle
Thank you so much for the five stars!
We love nothing more than happy guests, and we can't wait for you to visit us again in store or online.
Have an awesome day!
Best wishes
Pernille
BR
Reply from BR
Kære Ingrid
Woow manner! 5 stjerner? Dét er vi bare rigtig glade for.
Vi står med åbne arme klar til at give dig en 5-stjernet oplevelse igen.
Ha’ en dejlig dag.
De bedste hilsner
Christine
BR.dk
8 dages leveringstid er for lang tid.
February 20, 2022
Reply from BR
Hej Hanne
Tak for din anmeldelse.
Det ærgrer os enormt meget at du synes, at 8 dages leveringstid er for lang tid.
Hr. BR løber så stærkt han kan, for at pakke alle ordre så hurtigt som muligt, så de kan lande hos vores skønne kunder så hurtigt som muligt.
Vi er altid glade for at modtage feedback fra vores kunder, så vi kan få en forståelse for, hvad der kan gøres bedre.
Vi tager dette eksempel med videre til yderligere efterretning.
De bedste hilsner
Christine
BR.dk
Reply from BR
Kære Linda
Tak for din anmeldelse
Æv, hvor er vi ærgerlige over, at du synes vores leveringstid er lang! Vi oplever i øjeblikket at der er fuld sving i vores online-handel, da mange skal have fat i et sejt fastelavnskostume. Det har naturligvis forlænget vores leveringstid en smule.
Jeg har taget et kig på din ordre og kan se, at den heldigvis er forventet leveret i morgen.
Jeg håber, at du bliver glad for varen.
De bedste hilsner
Matilde
BR
Bad delivery and customer service
Bad delivery. Bad customer service.
No wonder Amazon is taking over!
February 19, 2022
Reply from BR
Ahoy Jordi!
Thank you for your review
We are incredibly sorry to hear that you have had a bad experience with our customer service and delivery.
When ordering on our website we do inform about the expected delivery date which we have foreseen in the magic 8-ball. Sometimes we do experience a slight delay in our delivery times, and especially around shrovetide. All of our playmates work as fast as humanly possible to ensure quick shipping, but unfortunately we can never 100% guarantee a specific time.
We have looked through the magnifying glass and discovered that your order had an expected delivery date today. We have also found that it was delivered today.
We do hope that you enjoy the product regardless of the long delivery time.
Best regards,
Malene
BR
My online experience on Br.dk
I went to there website and saw close to no specification on the product. And went on there service chat. I had to wait 5 minutes and a person came up. But could not answer my questions. I am very confused on the specification about the product. Size, weight, brand name Etc. was not there which is important for me to know before buying the product
February 14, 2022
Unprompted review
Reply from BR
Ahoy Simon
Thank you for your review.
We are very bummed to hear that you did not get the help you sought upon contacting our playmates in customer service.
This is very unfortunate, and we would love to take a closer look at the product you wish to buy.
We have contacted you to get some more clues as to what product it is that you seek.
We hope to hear back from you.
Kind regards
Matilde
BR
Reply from BR
Kære Carina
Juhuu, vi er ellevilde med din anmeldelse.
Hvor er det dejligt at høre, at vi leverede din ordre hurtigt! Jeg håber, at varen lever op til dine forventninger.
Vi kan simpelthen ikke vente med at få dig på besøg igen på BR.dk.
De bedste hilsner
Astrid
BR
God service.
January 5, 2022
Reply from BR
Hej Annette,
Juhuu, vi er ellevilde med din anmeldelse.
Vi kan simpelthen ikke vente med at få dig på besøg igen.
Ha’ en fantastisk dag.
De bedste hilsner
Cathrine
BR
Bad customer experience with online…
Bad customer experience with online order. My package never arrived, I got no communication where it is, or where can I pick it up, through tracking number I found out it was at service point, but no address specified, through my further investigation (and hour wait for customer support) I found out that it was damaged and sent back. I asked to send another package, answer was they can do it only after holidays. Why would I ever come back to be their customer again?
December 23, 2021
Unprompted review
Reply from BR
Hi Dasha,
Thank you for your review.
How unfortunate that you order didn't get delivered on the expected delivery date as planned.
That's of course not the service that we would like to deliver and therefore we would like to take a closer look at what happened with your order.
Therefore, we have contacted you in order to get som more information about the order.
We hope to hear back from you.
We wish you a lovely day.
Kind regards,
Smilla
BR
First and last time
First and last time. What kind of unprofessional company is away from such companies that do not respect the customer. Package ordered on Black friday to this day, it is not here yet. Apparently it was sent 4 days ago and still does not get. The package was supposed to be for an earlier gift and unfortunately it was not given.There are really some jokes. I do not recommend this company to anyone and I will write on my instagram, and I have a lot of followers to avoid this store from afar. Thank you Merry Christmas.
December 16, 2021
Unprompted review
Reply from BR
Hi Dominika,
Thank you for your review.
I'm sorry to hear that you feel this way about our company.
Via your ordernumber I have had a look at your order to see what has happened. Here I see that you placed the order on 26.11. When you placed the order we informed you that the expected delivery date was 14.12. This was noted as the delivery date before you placed the order and once again on your order confirmation. We always inform our customer of this so that they know when they can expect the order.
I have had a look at the delivery as well and see that the order was delievered the 16.12, and you collected the package today, 17.12. Of course it is regrattable that the order was 2 days delayed in the delivery, but as many other delivery services, Dao has an enormous amount of packages to delivery right now and therefore some packages do get delayed. However, I do think that a delay of only 2 days is within reason.
I hope this clearifies as to what happened with your order.
I wish you a lovely day.
Kind regards
Smilla
BR
100%
100%
ok😊😊.
It's the first time I order online , but children's toys I bought from the store, I recommend 😊😊
November 12, 2021
Reply from BR
Hi!
Jubii, that's such a nice review!
We love happy guests and we will do our best to ensure that you always have a good experience with us.
We wish you a wonderful day.
The best greetings
Cecilie C
BR
Leverings tiden er simpelhen for lang.
November 5, 2021
Reply from BR
Kære Line
Tak for din anmeldelse.
Vi oplever desværre lige nu forsinkelser på en række varer og derfor kommer nogle ordrer ikke ud over stepperne så hurtigt, som de plejer. Vi gør selvfølgelig stadig alt, hvad vi kan for at få sendt det hele afsted så hurtigt som muligt 🏃♀️
Du ønskes en skøn dag.
De bedste hilsner
Pernille
BR
Super god service
October 23, 2021
Reply from BR
Kære Betina,
Jubii, det er da bare en dejlig anmeldelse.
Vi elsker glade gæster og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en skøn dag.
De bedste hilsner
Cathrine BR
Super god service
October 21, 2021
Reply from BR
Kære Susanne
Jubii, det er da bare en dejlig anmeldelse.
Vi elsker glade gæster og vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en skøn dag.
De bedste hilsner
Amalie
BR
Reply from BR
Kære Marianne
Jubii, det er da bare en dejlig anmeldelse.
Vi elsker glade gæster og vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en skøn dag.
De bedste hilsner
Cecilie
BR
nemt at handle der
October 6, 2021
Reply from BR
Kære Brian
Wow, hele 5 stjerner? Dét er vi bare glade for.
Vi kan næsten ikke vente til du kommer på besøg igen.
Ha’ en fantastisk dag.
De bedste hilsner
Pernille
BR
God handel og hurtig levering
September 24, 2021
Unprompted review
Reply from BR
Kære Claus,
Jubii, det er da bare en dejlig anmeldelse.
Vi elsker glade gæster og vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en skøn dag.
De bedste hilsner
Louise
BR
Hurtig ekspedition og levering.
September 21, 2021
Reply from BR
Kære Pia
Woow manner! 5 stjerner? Dét er vi bare rigtig glade for.
Vi står med åbne arme klar til at give dig en 5-stjernet oplevelse igen.
Ha’ en dejlig dag.
De bedste hilsner
Amalie
BR
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