Brabantia Reviews 755

The customer service was faultless. They replied quickly and were kind and very human. They dealt with my issue, which fell outside the terms of my guarantee and were efficient and respectful. Over and above!

My ironing board broke after 4 years with a
10 year guarantee, replaced with no hassle
Great customer service

I would like to thank JO (THE FRONT FACE OF BRABANTIA) as with communicate with them and asking about their products, it has infact lead to a sale of one of their Rotary Driers,
which they did say was their ESSENTIALS BRANDED ONES, but I was inform after saying what my requirements was (EG WIDE ENOUGH BETWEEN TO ARMS FOR KING SIZE BEDDING), It has come and I will admit, the pole is narrower than my previous, (45 to 35 mm) but you do get the plastic support tube which enables this rota drier to rotate, which I have done the old trick of wrapping some plastic lawn edging I had left round the external of their tube like a sausage roll effect and made it fit into my previous rotary driers ground hole/anker point.

The bin I had which my daughter gave me years ago and served me well the bin lid stopped shutting properly.
I liked the bin but couldn’t afford a new one as an OAP now. So I ordered a new lid. Was very clear which one to order. Was very reasonably priced and arrived within couple days of ordering. Great value. And have just been told there’s a 10 year guarantee on the new lid. Result. Great service. 👏👏

The rotary washing line was OK until the pole snapped off. I made a claim under their "5 year warranty" and was told that it was my fault that their product failed and they could not help me. Brabantia warranty is great until you have a faulty item and try to claim.

Excellent response to a problem I had with ironing board cover. Offered to send replacement within a few days .

I had a problem with a Brabantia kitchen bin which was resolved when I was informed that it was covered by a 10 year warranty! Quite exceptional help from the customer advisor in dealing with the matter and the replacement part was placed on order for delivery in 3-5 days. 5 Star service !!

After 10+ years of excellent service, the catch on our Brabantia roll-top bread bin failed. Then I read what they say about their environmental credentials on their website, so I contacted them to see if spare parts were still available.

They immediately sent me a complementary catch. This arrived safely, the next day; fitting proved straightforward and it now works perfectly.

I would have been happy to pay for a new catch, so they went way beyond my expectations. I wish more companies were like this, especially given our planet has such tough environmental challenges!

The prompt and without questioning nature of the way they dealt with my issue

Bin lid cracked; nearly five years old. Contacted the company with pic showing damage. Response next day and new bin lid being sent, no charge.
Brabantia: a name to trust.

I sent an email.It was immediately answered, and I managed to sort everything else.Very great service, even though it was expensive.But was well worth it

Called Brabantia when the closure on my bin broke.
I told them it was a 13 year old product - 'No Problem!

They a new closure by mail within 2 days - No Cost!

What a CRM story! - a great company 'walking the extra mile" and delighting a long time Customer

Just like to thank Kate for her help and support in finding me the right size bag. Great communications and lots of info. Thank you.

Terrible company. I have 6 of their waste disposal products at home. The touch lid bins in the bathrooms have the most flimsy mechanisms which regularly snap. How hard it is to design and manufacture a bin that actually opens? Extremely frustrating - useless for its intended purpose. I am sick of having to order replacement lids/catches. I spent over £200 on my 2x30l kitchen bin. As others have said, it is made of the flimsiest material that you only have to breathe on for it to dent. I politely emailed customer service who were most unhelpful telling me that this is wear and tear (Sasha). I have had other similar metal bins in the past which cost much less that have never ending up looking unsightly due to dents. I’m surprised this company is still trading.

Brabantia Customer Care has had its fair share of problems, dealing with failed deliveries by its designated courier, carrying a package for me. I've made three phone calls & each time, the Care Assistants went out of their way to facilitate delivery. On the last occasion, the assistant and I tracked the progress of the van. We were on the phone for just under an hour! I can't praise the Customer Care Assistants highly enough. Going the extra mile just doesn't come close.

I emailed regarding faulty clothes dryer at 8am, by 1pm i was advised a replacenent would be dispatchrd
Excellrnt Customer service

Why don’t you make your bins stronger? They are expensive! Too flimsy and easily dent. So I replaced my brabantia large recycling bin because it had a dent in it. The new bin, I only pushed back against the wall using my knee with NO force and that dented it. Something which cost well over £100 should be made far stronger. I can’t keep replacing my bin. I spent along time with a hairdryer trying to make it look better - it’s what Google said to do. Made a slight difference.

Furious really. Bin now looks tatty

Do you use cheap rubbish materials to make the customer buy new bins? Well I wouldn’t buy the same bin again and it’s very bad for the climate! Now landfill.

Following some abuse by my 5-year-old Grandson, the opening system on my Brabantia pedal bin failed as a small plastic clip that keeps the mechanism together broke. My immediate thought turned to buying a new bin all because of the failure of a small plastic clip.
But I turned to the Brabantia web site to find that a replacement was available at only £2.50. My immediate thought was £2.50 for the clip and £6.99 packaging and post.
To my surprise, no charge for delivery! Ordered on 22 Dec, delivered 1st class 24 Dec. Well done Brabantia and Postal service. Not easy to fit and instructions would have been useful.

When I had an issue with my ironing board I emailed customer service, with proof of purchase, and received a quick response. They sent me out some clips to fix the issue but when that didn't work they replaced the item.
Excellent customer service by Jo at Brabantia

I have had my ironing board for many years. Unfortunately the storage clip had broken after a lot of use. I ordered a replacement online but purchased the wrong clip. One email to their customer services and the issue was resolved. Good to deal with a company that provides a first class customer experience.