BraceAbility Reviews 955

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 927 reviews, reviewers had a great experience with this company. Customers frequently highlight the quality of the products, noting their effectiveness in providing support and pain relief. Many appreciate the ease of the ordering process and the user-friendly experience, finding it simple to select and purchase items. However, some people were dissatisfied with certain aspects of the product and delivery. There were instances where the product received did not match the order, or the sizing was inaccurate, leading to discomfort or an inability to use the item. Additionally, some customers experienced issues with delivery, reporting delays or packages not arriving as expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, support,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality and fair price of... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process simple, quick,... See more

Delivery service

Consumers have mixed experiences with delivery services. Many reviewers praise the swift and timely arrival... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the website easy to use, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the brace and the ability to insert the cold/hot gel pack and the pressure pad. It is a bit limiting as I am short so the brace sits quite high. However, I ordered 2 braces, one identified as 0... See more

Company replied

Rated 4 out of 5 stars

Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled t... See more

Company replied

Rated 4 out of 5 stars

The ankle brace provided the pain relief as advertised. It was a bit difficult to get on the first time but the desired effect was, as I said, a relief. The Hot/Cold pack was a pain reliever as w... See more

Company replied

Rated 5 out of 5 stars

I ordered this knee brace because my son recommended it. It arrived quickly and fits perfectly and I love it. It helps keep my knee stable considering I have a torn meniscus and two torn ACL and unfor... See more

Company replied


Company details

  1. Diabetes Equipment Supplier
  2. Medical Equipment Supplier
  3. Medical Supply Store
  4. Orthotics & Prosthetics Service
  5. Physiotherapy Equipment Supplier

Written by the company

BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.


Contact info

4.1

Great

TrustScore 4 out of 5

955 reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We’re happy to say our package came…

We’re happy to say our package came promptly. The product is a good one & the instructions very helpful! Thank you

April 8, 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad to hear your package arrived promptly and that you’re happy with the product. We’re also pleased the instructions were helpful. We truly appreciate your support!

Rated 4 out of 5 stars

Good experience

I have bone on bone the brace made it 85% I was able to walk my dog better but I do need a knee replacement.

April 8, 2026
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Reply from BraceAbility

Thank you for your feedback. We’re glad to hear the brace has helped you walk more easily. We’re sorry about your knee condition and wish you the best with your recovery.

Rated 5 out of 5 stars

I ordered 2 more of the knee braces so…

I ordered 2 more of the knee braces so in case the d clamp breaks I will have a backup one. I’m just glad that there’s a brace that works for me.

April 14, 2026
Unprompted review
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Reply from BraceAbility

Thank you for your feedback. We’re glad to hear the knee brace is working well for you, and we appreciate your continued trust in our products.

Rated 5 out of 5 stars

The brace is very well constructed and…

The brace is very well constructed and designed. I work in a warehouse environment with an 8 hour shift and a lot of medium to heavy lifting and walking constantly. I’m not young any more and the brace absolutely helps me from being over used on my lower back.

April 7, 2026
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Reply from BraceAbility

Thank you for your feedback. We’re glad to hear the brace is well-designed and helps support you during work.

Rated 3 out of 5 stars

The socks were way to tight

The socks were way to tight. I could not even get them on at all. I am not please at all. I will try to return them.

April 7, 2026
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Reply from BraceAbility

Thank you for your feedback, and we’re sorry the socks were too tight. Please feel free to return them, and let us know if you need any help.

Rated 5 out of 5 stars

Your product was easy to find and had…

Your product was easy to find and had the exact specifications I need at the right price.

April 13, 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad you were able to easily find the exact product you needed at a great price.

Rated 4 out of 5 stars

Good quality

Good quality, just didn't work for my neuropathy in my feet because it extends higher up my legs. The brace wasn't tall enough

April 6, 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad you found the quality good, and we’re sorry to hear it wasn’t the right fit for your neuropathy needs. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Just what I need

Just what I need! Thank you.

April 13, 2026
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Reply from BraceAbility

Thank you! We’re glad to hear that it was just what you needed.

Rated 2 out of 5 stars

I no customers service.

I had a problem with my order. I called the help number 5 times. Left my name and number. I NEVER received a call back.
Now I go to Amazon and order from a different company.

December 23, 2025
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Reply from BraceAbility

Thank you for your feedback, and we’re sorry you were unable to reach us or receive a callback. We understand your frustration and appreciate you letting us know.

Rated 1 out of 5 stars

Not delivered on time,

Not delivered on time,, this is twice this is happened

April 1, 2026
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Reply from BraceAbility

Thank you for your feedback, and we’re very sorry your order was not delivered on time, especially as this has happened more than once. We understand your frustration and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

"It Works!"

I was made aware of the product's departure and delivery day, and any change in the schedule.

April 7, 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad you were kept informed about the product’s departure, delivery day, and any schedule changes.

Rated 2 out of 5 stars

This is the first time I’ve tried this…

This is the first time I’ve tried this brace. It’s is making my groin hurt and a rib on my right side. I have adjusted it but it hasn’t helped. I am going to try it a few more days to see if it gets better.

April 7, 2026
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Reply from BraceAbility

Thank you for your feedback, and we’re sorry to hear the brace is causing discomfort in your groin and rib area. We understand how concerning that can be. Please continue monitoring it, and if the issue persists or worsens, we recommend discontinuing use and reaching out so we can further assist you.

Rated 5 out of 5 stars

A Sea of Information

This company provides much more information about the products they sell than many other companies.

April 11, 2026
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Reply from BraceAbility

Thank you for your feedback! We’re glad you found the updates helpful and appreciate you noticing the detailed product information we provide.

Rated 5 out of 5 stars

I am allergic to this.

I am allergic to these sleeves. I can not wear them. I was so sure that this was my solution and yet more money wasted. The buying and shipping was all fantastic.

April 3, 2026
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Reply from BraceAbility

Thank you for your feedback, and we’re very sorry to hear about your reaction. We’re glad the ordering and shipping went smoothly, but we understand how disappointing this experience must be. We appreciate you sharing this with us.

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