Explored various suppliers before deciding on Bramblecrest for individual covers for rattan garden furniture rather than one overall cover for the set. Arrived on time. Excellent quality, good fit w... See more
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Review summary
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Friendly and super efficient customer service. Called to ask about a product which wasn’t online and spoke to Kim who dealt with my query, raised an invoice, took payment within minutes. Email to conf... See more
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I had a Bramblecrest parasol that after 6 years and in good shape unfortunately was storm damaged and needed a new bracket. One simple email I had a response within one day . Due to it being old they... See more
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I made a tech request on a Bramblecrest product. I sent it out on a Saturday afternoon and promptly received an email in return acknowledging receipt of my message and advising their working week days... See more
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Company details
Written by the company
Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.
Contact info
Hanger 9, Aston Down Business Park, GL6 8GA, Stroud, United Kingdom
- 01285760974
- customersupport@bramblecrest.com
- www.bramblecrest.com
4.6
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very efficient and helpful when I…
Very efficient and helpful when I wanted to change my order. Delivered quickly too. And the product is great.
March 30, 2026
Lichfield parasol
We have a Lichfield parasol and during a recent house move some components of the base were lost. I contacted customer support and Leesa was so helpful with my problem. I sent a couple of photos and within three days the items arrived. Communication with Bramblecrest by email was straight forward and Leesa responded virtually by return. Cannot be happier with the service and would strongly recommend this company and there excellent parasol.
April 15, 2026
Unprompted review
Very substantial and smart umbrella !
The umbrella and base are very good quality , we bought a granite base on wheels as an extra , which makes putting on the waterproof cover a touch trickier to manage on your own ! It looked very easy in the product video , the weather hasn’t been good enough as yet to have really tested the equipment.
April 14, 2026
Prompt and professional
Leesa
Have a prompt professional response with details I requested.
April 17, 2026
Unprompted review
Fast delivery of quality product
March 26, 2026
The chairs are badly designed
The chairs are badly designed. Legs are wobbly/ not level. They have been taken apart twice to try to make improvements, very disappointing. Table was fine.
April 2, 2026
Reply from Bramblecrest
Hello, I'm sorry to see that you are unhappy with your chairs. Please could you send photos to customersupport@bramblecrest.com along with your order number and we will see what we can do to assist.
Kind regards
The Bramblecrest Team
From my initial phone call and the…
From my initial phone call and the expertise of the lady who was very helpful and knowledgeable to delivery was faultless, just one point try and keep your prices as low as you possibly can.👍
April 2, 2026
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team
Sue was extremely helpful as I had…
Sue was extremely helpful as I had order two wrong products and she arrange pick up while I then ordered correct products.
April 2, 2026
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. Your feedback means a lot, and we’ll be sure to pass on your praise to Sue.
Kind regards
The Bramblecrest Team
Replacement cushions
Order promptly delivered, in good order - my garden chairs looking great with their new cushions!
April 2, 2026
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with your purchase.
Kind regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the quality your covers.
Kind regards
The Bramblecrest Team
Delivery was very good.
Delivery was very good.
Garden furniture good quality, very pleased with the purchase
April 1, 2026
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team
Banana Bench Cushion Review
Ordered product online.Straightforwatd procedure and speedy delivery.
Very pleased,thank you.
March 25, 2026
Reply from Bramblecrest
Thank you for your positive feedback, we really appreciate it, and it means a great deal to our team.
Kind Regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your kind feedback, it’s greatly appreciated by our team.
Best regards
The Bramblecrest Team
Replacement parasol
After years of good service, our 3.5 meter parasol canopy needed replacing. Found the replacement part easily, it arrived promptly and well packaged to avoid in-transit damage and more importantly it fitted perfectly.
March 25, 2026
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with both the quality of our products and the service you received.
Kind regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team
Turned up as expected no problems very…
Turned up as expected no problems very quick service thank you
March 26, 2026
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team
Simple the best
Delighted with our purchase. We bought our first Bramblecrest large seating and dining table in 2018 and it is still fabulous. We have just bought a Bramblecrest bistro set because we know you get what you pay for. Delivery also perfect.
March 31, 2026
Reply from Bramblecrest
Thank you so much for your fantastic feedback. We’re delighted to hear that you’re happy with the quality of our furniture and that you’re enjoying it to the full. We really appreciate your positive comments about the delivery and will be sure to pass them on to the team.
Kind regards
The Bramblecrest Team
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