BrandAlley UK Reviews 

After a delay in delivery supplier issue not brand alley Lauren sorted it out and communication from her was excellent received my Levis albeit a little late the price paid was excellent

Avoid this company, you will go around in never ending circles trying to get customer service with Bots asking you to send photos of your returns on emails you cant respond to. You cant speak to anyone unless you sit for hours over days until someone finally picks up, then they still dont resolve the problem. I had to get the credit card company to raise our issue as a dispute to get refunded. I still after 6 weeks have the broken items on my property, with no way of sending them back as they are still asking for photos you cant send them on an email you cant respond to to action the return, its an utterly infuriating company, I cannot understand how they are still in business.

I have bought a number of items from BrandAlley over the past few years and, initially, my experiences were generally positive.

The first issue I encountered was with a returned item. Although BrandAlley received the return, it took an excessive amount of time to process, and I eventually received my refund.

Unfortunately, my recent experience has been dreadful and extremely concerning.

I placed a large order on June 10, containing 38 items. Only 24 items were delivered, and one of those was the wrong size. The remaining 14 items, with a total value of £312, are still outstanding. Despite this, my order is showing as “complete” on my BrandAlley account.

I have made numerous attempts to contact BrandAlley over the past three weeks to resolve the issue. Other than automated responses, I have received no meaningful response whatsoever. At this point, their customer service appears to be non-existent.

Jack was very helpful after 1 item from my order never arrived he explained it was not longer available and would arrange a refund of the item and delivery which was great and I received about 5 days after his email unfortunately the good will voucher he said I would receive has never been added to my account

I’ve bought from this company for years and has been a good experience.
However things have gone from bad to worse.
I’ve had refunds for orders that couldn’t be fulfilled - after waiting for goods for weeks.
Now am waiting for £300 refund for goods returned a month ago.
Worrying and disappointing. Won’t be buying anything else for a while.

Refund
Hey BrandAlley
Today is day 11 since you’ve had your goods back at great expense as you’ve stopped the one price set return policy.
I wonder if you’d be able to refund me ? I mean you seem to be able to receive money in an immediate transfer.. However returning it seems to be challenging you.
Would really appreciate it if you could stop procrastinating and start behaving with a modicum of decency towards your customers..

Not sure how Brand Alley gets any good reviews. Am still waiting for goods ordered in May and I get either no updates or updates which are simply not true. Very disappointed

Paid for an item a month ago. Just advised unavailable after several exchanges with customer service. Very poor.

I have bought several goods over the years and never had to return anything. My last purchase needed to be returned because it was very poor quality. I returned the item and obtained tracking information which confirmed the return. That was over a month ago and still no refund. The AI bot takes me round in circles, asking for the same information, and that a representative will contact me within 7 days. No one does. I have tried contacting via their email address but still no response. I shall definitely not be buying from them again - be warned, if you need to return anything you are unlikely to get your money back or even hear from them. Dreadful service to a loyal customer.

Responsive and helpful despite not having achieved resolution yet

Delay in replying and they cancelled order after 3 weeks of no updates. Second time I’ve had poor service from this company.
Quick enough to take your money from orders they can’t honour.

Over 5 weeks and no order received. Tracking shows item returned back to sender. Sent multiple emails to Customer Support. Each time an auto email is received that the ticket has been updated. No human response ever. Shoddy customer support. No refund given at all. Never using Brand Alley again.

Very good sales price and professional service, prompt delivery.

Made an order on the 14th of July and up until now nothing has been delivered. I got an Evri tracking code days ago and all it says is we're waiting. I won't use Brandally again. The longest delivery time I've ever experienced.

Please be careful with BrandAlley. I returned one of the items to them mid July - provided RoyalMail tracking code in my message. Apparently, they cannot "track it".

Helped with the product not being as expected (not their fault, product shorter than standard) and arranged a return with full refund. Would buy from them again.

After a second very poor experience in a row with this company it is not one I will ever use again after being a regular customer. Customer service is very poor as you only get to talk to a bot who assures you someone will be in touch, but they never do, on an error with an order that the company made in the first place. What happened, you used to be a great company?

SCAM. HUGE red flag. Do not use them if you value your money. Should the slightest thing go wrong with your order, you will be left high and dry with no form of customer support. Its now 2 months after I made the order and they've not been held accountable for stealing my money. No reply to calls, no reply to emails, nothing. Used Klarna and think you can complain via them? Good luck, they dont respond to Klarna either, you'll be left going in circles. Genuinely shocking that a business can continue trading with these thieving ways.

I have been trying to speak to someone for over three weeks now about an order and have not been able to contact any one.

Laura was very responsive and got the issue with my order sorted promptly.