Branded Bricks LTD Reviews 

2
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TrustScore 3 out of 5

2.9

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2.9

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TrustScore 3 out of 5

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Rated 1 out of 5 stars

Supplier Warning – Proceed with Caution When Working with Branded Bricks

As a long-established supplier in the property sector, I feel it necessary to share a clear and honest account of our recent experience with Branded Bricks, in the interest of other professionals and businesses.

We strongly advise not completing any work for this company without a signed contract or upfront payment, regardless of the urgency of the request.

In our case, two invoices—SI-226 (due on the day of escalation) and SI-230 (due in three days)—were either not actioned or delayed without communication. One invoice had not even been uploaded to their internal system until we followed up directly. This suggested a lack of internal process and proactive intention to resolve supplier payments professionally.

The works were instructed by Jurgita, who, in our opinion, was also the person who disengaged during our initial phone call, which ended abruptly when we raised concerns. A second call was handled poorly, and while we cannot definitively confirm the individual, it was clear that there was a lack of professional engagement and no effort made to communicate with us through any channel to resolve the outstanding invoices.

In the end, we were paid only after firmly asserting our position and stating that we would escalate the matter to our debt collection agency, which should never have been necessary. Had there been clear and early communication, we would have been willing to defer the invoice due dates, as we are understanding of delays when kept in the loop.

We had extended heavily discounted rates in good faith to build a relationship, which unfortunately was not reciprocated with the same level of professionalism.

While we are glad the matter has now been resolved, this experience has shown that Branded Bricks has significant room for improvement in how it treats its suppliers. Communication, transparency, and mutual respect are the foundation of all good partnerships.

We wish them well and hope this situation serves as a learning experience to strengthen their internal processes moving forward.

—
Bradley Hine
Director, LYL Inventories Ltd

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

This is a review of the conduct of…

This is a review of the conduct of Lizzi Leeland Cunningham (Property Manager at Branded Bricks) & Preeti Narang (Director at Branded Bricks).
I rented my apartment to Lizzi Leeland Cunningham & she requested to keep pets at the property. I agreed to let her keep her cats there, on the condition that she would professionally clean the property & fumigate for pet pests on checkout. This would enable me to rent afterwards in the same condition she received it in, whilst guaranteeing no pests were left.
When I conducted references for her for the tenancy her boss Ms Narang, a Director at Branded Bricks, gave her a good character reference, stating that she considered Lizzi to be 'honest, reliable & trustworthy '. I used this as the basis of accepting Lizzi & her cats as tenants.
Given that Branded Bricks is a property company, managing property lettings on behalf of Landlords & dealing with tenants on a daily basis, I considered Lizzi to be a good tenant option. Especially given the character reference provided by the Director & Lizzi's own commitments & assurances that any pet residue would be removed at checkout. She also stated that this was her industry, she was an expert, she knew what was expected of her & that of course everything would be left in the same condition at checkout.
Unfortunately at checkout Lizzi failed to honour her commitments & did not professionally clean or fumigate as agreed. She repeatedly refused to get these done, despite agreeing to as a condition of the rental. Quite shocking, especially considering her profession. The apartment was left in an unacceptable state with thick dust throughout, dirt layers on surfaces, cat hair ingrained in carpets & generally filthy. There was also damage done during the tenancy that she has refused to take responsibility for. A bathroom floor tile was broken, which had been replaced but a different colour tile & grout were used. The remaining grout was painted without consent to match. Basically a massive botched job, that has ruined the floor.
After checkout she has chosen to ignore the messages & emails I have sent attempting to resolve these issues, seemingly flatly refusing to face up to her responsibilities.
These are not the actions of an 'honest, reliable or trustworthy' person & given Lizzi operates in the property lettings industry, she should know better & realise this behaviour would reflect badly on her reputation & the reputation of the business she represents. It is a damning indictment of her personal & professional integrity.
As I had no response attempting to resolve the matters with Lizzi, I contacted Ms Narang to gain her assistance getting Lizzi to communicate, do the right thing & pay for the cleaning I had to get done. Ms Narang initially denied providing a character reference for Lizzi. Once I'd provided proof of this, she acknowledged it but then seemed to back her employee & refused to assist. Even though it is her proclaimed area of expertise & as a business role model she could have easily assisted Lizzi to do the right thing.
Lizzi's untrustworthiness would be of great concern to me if I was thinking of using Branded Bricks to manage my properties. I'd want a trusted property manager & a person/business with honesty & integrity, that does what it says it will do.
In my opinion both Lizzi Leeland Cunningham & Preeti Narang have shown themselves to be untrustworthy, lacking in integrity & not fit to represent the industry they choose to operate in. I would not trust Branded Bricks with my property & I suggest you avoid them at all costs.

Edit: Contrary to what Miss Narang believes & has responded below, her response to this issue does have a direct impact on her integrity as a business owner.
She attempted to lie & state she had not provided a character reference when she had (she again states this falsehood below), in writing, via the rent 4 sure document. This I have documented.
When notified of the dishonest behaviour of the referenced member of staff (that she had given a glowing character reference for, so was indeed responsible), she refused to help her to do the right thing, showing her lack of integrity & honesty.

April 11, 2022
Branded Bricks LTD logo

Reply from Branded Bricks LTD

Dear Mr Ennis,

Thanks for taking the time to leave us a review.

As a business we endeavour to provide the best possible service to all our customers and whenever we fall short of it, I tend to personally look into the matter and attempt to put things right where possible or do the right thing to resolve the issue amicably given the circumstances.

Unfortunately, the matter you have raised in this review is not in relation to business conducted by Branded Bricks as such. Given so, I have reported it to Trustpilot’s Content Integrity Team for a review against the platform posting guidelines.


In the meantime, my response is below.

As an employer, Rent4sure requested Income Reference from myself on 17 March 2021, reference #12055223 for Ms Elizabeth Leeland-Cunningham (Lizzi).

I provided factual information related to her employment i.e. salary and employment start date, via the link provided by Rent4sure. I'm afraid, an employer by default is not entitled to get involved in personal / financial matters of members of staff.

I most sincerely hope this matter gets resolved amicably & promptly for all the parties concerned.


Reading the details provided, it appears to me a deposit dispute and I would suggest that you contact the relevant deposit protection scheme. Once a dispute is raised through deposit protection scheme they will request you to submit the evidence, both parties (you and your tenant) will get 14 days to submit everything relevant to your claim. Dispute team takes up to 7 days to carry out the pre-adjudication assessment of all the evidence. The dispute is then sent to an adjudicator who then has up to 28 days to review all the evidence submitted against the claim and reach a decision on how the deposit will be repaid. Once the dispute team sends details of the adjudicator’s decision to you and your tenant, it then takes a further 3-5 working days for any payments to be completed.

Regards
Preeti
Director, Branded Bricks.

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