The Brand Base  Reviews 

187
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a large amount of tees for my start up back in February. Only for them to never be shipped and be stuck saying label printed. Then it’s impossible to get through to a human to get anything res... See more

Rated 5 out of 5 stars

I am so impressed with the quality of the tracksuits and hoodies from Branded Limited! They are incredibly luxe and feel so comfortable to wear. The best part? They come at such an affordable price. I... See more

Rated 1 out of 5 stars

Shocking, first review I have ever done but well deserved. Company ran by wannabe entrepreneurs youths who have the same business capacity as a year 9 school enterprise week. Compulsive liars couldn’t... See more

Rated 1 out of 5 stars

Horrified by the customer service or lack of!!!! 2 months late, marks on all hoodies, logos wonky, printing quite frankly dog water. Scam company I wouldn't pay a quarter of what I did originally, bet... See more

Company details

  1. Clothing Store
  2. Clothing Wholesale Market Place

Written by the company

Best Website for upcoming brands to sell their merch


Contact info

2.9

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(187)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The masterclass was amazing

The masterclass was amazing. I was able to network with like-minded people and companies, that were able to give great gems about the industry. Definitely recommend this masterclass to anyone who is wanting to start a clothing company.

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE - SCAM

"ty" from branded promised to deliver my request of manufacturing 100 hoodies for me. 3.5 months has now passed and i have received absolutely nothing. have been promised a refund for a month and had 0 updates. has blocked my number, email and is not replying. genuinely the worst company i have ever worked with. a straight up scam. now getting solicitors involved. DO NOT USE THIS COMPANY
over £3000 scammed. solicitor being involved.

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

Ty & Samuel Of WSP/Branded LTD are fraudsters

Branded Plain Branded By G Made In Pakistan We Source Products Source Ship Sell, Samuel & Ty are scam artists when I tried to contact them via Instagram Ty blocked my account and Wesourceproducts on Instagram turned off his comments and deleted posts and comments where people had reported they was scammed, but too late already screenshotted all the posts and comments before he deleted them and forwarded them to NFIB & National crime agency, you can clearly see by their actions of deleting comments that they are scamming people, Ty and Samuel you are scamming people through multiple companies which various governing bodies have copies of I advise every single person who have been scammed by this company to contact action fraud so we can all get our 1000s back.

Under The Fraud Act 2006 Section 10 You are liable to be prosecuted as you have committed a criminal offence.

Ty and his “other companies” have now blocked me on Instagram to prevent me warning others, if Samuel and Ty had refunded the clients he scammed this wouldn’t have came to this now you’ve all committed a criminal offence and let the relevant authorities prosecute you.

July 28, 2023
Unprompted review
The Brand Base  logo

Reply from The Brand Base

This is the 2nd or 3rd negative review this client has left. At this point we are left no choice but to report to trust pilot for duplicate false claims.

We have 2 companies at branded

1. Branded plain - this is our e-commerce platform that sells plain clothes ( www.brandedltd.co.Uk )

2. Branded by g - this is our manufacturing company where we make bespoke clothing for brands and individuals.

We have never worked with this client before nor had any communication with them. We share an office space with we source products but are separate entities. Just because we use the same business address doesn’t mean we are the same company.

Abusing social media and reviewing websites are often used as a scare tactic to force companies to yield. This is a clear example of what is happening right now and needs to stop!

Rated 1 out of 5 stars

Good luck getting your money back!

Absolutely awful customer services. Order numbers dont work or tracking information so you can’t request a return through their site. After messaging repeatedly finially someone gave me a email address, returned 2 pairs of leggings that was really poor quality. Still have not recieved my refund after a week of them receiving them. Seems like a massive scam going on as i am now expecting them to say they haven't recieved them even though it was signed for and a picture taken of them being handed over. Avoid

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

fraud company.

These are a fraud company. Fake air up website??
I also blame Google because I typed in air up. Came upon what looked like a genuine website. Ordered.
It's only now looking at the billing information that I have typed in this company name. I will be reporting.

July 13, 2023
Unprompted review
The Brand Base  logo

Reply from The Brand Base

Hey,

We don’t sell Air Up on our website.

We sell plain clothing, please confirm that you placed an order on www.brandedltd.co.Uk and if so what is your order number and we will look into a complaint for you.

What is your complaint ?

Regards

Rated 5 out of 5 stars

Firstly I’d like to say we are new to…

Firstly I’d like to say we are new to the clothing game, but branded (Ty) has been nothing but helpful for us offering us advice and solutions to some of our problems. I can’t complain at all, I don’t know why he’s got so much negativity on the comments, baffles me as our experience has been great so far.
We have already had a successful cap customisation order from branded which was a great experience easy to deal with and at first the design wasn’t as we asked he put it right no complaints.
We have just ordered a batch of T-shirts which I’m yet to thoroughly check through but I’m pretty certain there will be bang on.! Will be using again and again as he’s gained our trust.
Also Ty’s response time on Instagram is also key to building a good working relationship with us been new to the game it helps massively

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service, I had sizing issues and had to return and they even let me do 2 returns. Quality is really good when you compare it to similar price range of H&M hoodies.

I am very pleased with this company thanks very much.

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. Delivery was fair but the quality of the hoodies was so bad that I gave them away to charity shops. The fit and the material was no where near what was advertised and the price of shipping was questionable in its self. Too bad I didn’t read reviews before hand. Waste of £30. Definitely do not recommend to anyone; I don’t even know how they had people to advertise their products. Full on scam!

June 1, 2023
Unprompted review
The Brand Base  logo

Reply from The Brand Base

So you made an order on the Plain website for plain clothes and ordered 1 hoodie.

If it didn’t fit you well, all you had to do is return it for a refund.

Many people have different body shapes and sizes, our instagram page @branded_plain where you can see ho it fits on different shapes and sizes.

Wish you had tried some other products - We have T shirts that are great, shorts and tracksuits which are quite popular which you may love.

Thanks

Rated 1 out of 5 stars

What a joke of a company.

What a joke of a company.
bought 40 printed hoodies of them. half didnt arrive in the first place, then when they did arrive the print was upside down on half of them.

They then agreed to replace them but ended up sending hoodies of a much lesser quality and the wrong font for our print on the front now.

*Several emails had been sent after that with out any reply until this review also.

cant make this stuff up, awful company

May 23, 2023
Unprompted review
The Brand Base  logo

Reply from The Brand Base

Hey, So 40 hoodies were ordered. We completed and delivered all 40 of them…

There was a few prints that were wrong on the back of the hoodies.

We decided that we would do all the hoodies again.

All the prints on the back of the hoodies was sorted out.

Regarding the quality of the hoodies, we used the best fabric with the same composition as the first order.

Thanks

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY, SOMETHING IS DODGY.

I recently ordered a top for my son, quality was awful. Return Process -
Their return website page did not recognise my order number. I tried to call. Goes to a mobile and then do not answer. Emailed and the response was post back at your own expense. Posted tracked and was signed for on the 13th April. No refund. No email to advise received. Can't contact by phone as mobile does not answer..... I have now made a claim through my credit card company. DO NOT USE... WHAT A TERRIBLE COMPANY AND NOW I HAVE READ REVIEWS TODAY I WISH I HAD READ THEM BEFORE...... BEWARE!!!!!!! DODGY.

April 13, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor service

I ordered an oversized sweatshirt, they sent me the incorrect item. I contacted them on sending the correct item, where they failed to respond multiple times, then when they did, refused to send the correct item over, even after proof that the incorrect item had been sent.

This has also happened to a friend of mine.

Extremely disappointing service.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR TIME & MONEY!!!!!!

We worked with many wholesalers from different countries but this is by far the worst service provided.

They take your money and then stop replying to you or your emails and phone calls.

we had stock has gone missing, as well as bad stitching work.

I can bet any money the good reviews are made by his family and friends.

on google there is even more bad reviews and they sound exactly the same as my experience.

FRAUD !

Currently proceeding with court papers. don't go to this place.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

desdoa hat review

Great service and communication, we planned to release a small collection of caps for our small clothing brand ready for the festival season and they’re just what we wanted; embroidery looks clean, came in a very reasonable time as we had a deadline of mid August (invoice payed on the 3rd of July and they were delivered on the 27th) which is great as we can now get all the marketing and promo photos done without any rushing or stress. Definitely will be using them again, just hope I get a repeat of this service as it was great!

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience from the initial DM on instagram! Constant communication via emails and visits planned to go to the warehouse. T-shirts are great quality and a very good prints.
Will definitely be using again in the near future.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Brandeditd is one of the best brands…

Brandeditd is one of the best brands that I've
worked with so far. The material is top quality
and fits perfectly according to your size. The
team behind the clothing brand were nothing
but respectful and provided us with
everything we needed. Will DEFINITELY be
working with them again

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Quality clothing - experienced team

I've been working with Branded for a while now and every single time has been a success.
The friendly and knowledgeable team, their professionalism and the superb quality of their clothing make Branded stand up as a the UK leading clothing provider.

Definitely recommend!

June 27, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look