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BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff and company representatives for being exceptionally helpful, patient, and knowledgeable when answering daily questions. Many people also highlight the friendly communication, tailored business ideas, and reliable ongoing support provided as their local companies grow. However, some customers also noted significant project delays, poor communication, and frustrating technical issues concerning website development and custom email setups. A portion of reviewers additionally experienced unexpected payment charges, billing disputes, and serious difficulties regarding account management or rigid contract terms. Reviewers expressed disappointment when expected marketing results and leads did not materialize after paying for services.

What people talk about most

Service

Reviewers share mixed feedback about service, with some customers praising the helpful staff and exceptional... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are professional,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reporting that representatives are helpful,... See more

Website

Reviewers highlight negative aspects of website development and maintenance, expressing deep frustration over... See more

Payment

Customers expressed deep frustration and dissatisfaction regarding unexpected payments and disputed charges.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online Marketing Agency
  2. also in
  3. Media Company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(1,160)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, This team is on top of the game and ready to help your business be noticed. no hidden agendas or costs. Thanks again brand Rep for keeping your word!

April 1, 2026
Rated 1 out of 5 stars

I had a really unpleasant experience…

I had a really unpleasant experience with brandrep. I don't feel as if they were worth the money. I tried to cancel, one of their sales people called and talked me into 6 more months at a reduced rate and assured me they would be "actively working behind the scenes" and they basically just send you your searched activity each month. I then was charged another $1400 for another 6 month time frame, 8 months after the previous one... As soon as I saw it appear as a payment, I emailed and called them to cancel and refund that amount. My bank denied the Fraud because brandrep claims it was a completed transaction and I needed to contact them PRIOR to them pulling the payment. I had no idea they would pull the payment, and it didnt line up that it was 8 months after the previous payment.... I've now spend 60 days trying to get the $1400 from them.... Please do not use this company. It's not worth the money, and it's very unfortunate.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

I paid for a service that I have yet to…

I paid for a service that I have yet to receive. Despite my requests to speak with someone — including a manager — no one has contacted me.
This situation is unacceptable. I was expecting support and results, but nothing has been delivered so far.
I kindly request immediate follow-up regarding this matter. If the service cannot be provided as agreed, I want a refund.

March 9, 2026
BrandRep logo

Reply from BrandRep

Hi Dominique, it seems your listing had to go through a couple appeals to get it reinstated. Good news is as of 3-30 it went live and optimized. Please call our CS if you need additional help.

Rated 1 out of 5 stars

I’m not getting any leads which was…

I’m not getting any leads which was what was promised and agreed upon

March 6, 2026
BrandRep logo

Reply from BrandRep

Hi Vincent, you started the process only a week a go. SEO is a long term business building strategy. Please connect with customer service for better clarity. You also have a dashboard you can log into for real time progress updates.

Rated 5 out of 5 stars

I give this company 5 stars

I give this company 5 stars, they were quick and did a great job getting my company optimized !!!! Thank you so much for all help. Your team was fantastic

March 2, 2026
BrandRep logo

Reply from BrandRep

Wow thanks Maria, we thrive on five stars.

Rated 5 out of 5 stars

Five stars

Everyone made this experience so pleasant everyone is so helpful and available to answer questions and concerns I appreciate the help and peace of mind

February 23, 2026
BrandRep logo

Reply from BrandRep

Love the kind words, thanks Vince.

Rated 5 out of 5 stars

Just talking with kaddee and her…

Just talking with kaddee and her showing her abilities in This matter are very reassuring that I have made a good choice finally in helping me get back to work and staying there. Thank you
Very much!

February 22, 2026
BrandRep logo

Reply from BrandRep

This will inspire Kaddee, thanks Shane.

Rated 5 out of 5 stars

Team work.

BrandRep has completed every task it said it would. Teamwork it crucial in marketing and what a great partnership we are building.

February 20, 2026
BrandRep logo

Reply from BrandRep

Thanks Keith. Glad we could help.

Rated 5 out of 5 stars

Daniel and Jhosselyn did an amazing…

Daniel and Jhosselyn did an amazing job! They helped me get my Google business back after I was suspended from using it due to switching companies I worked for. Jhosselyn was very persistent and made sure we were able to secure it!

February 13, 2026
BrandRep logo

Reply from BrandRep

They are very diligent and will be grateful to see these words.

Rated 5 out of 5 stars

Experience with BrandRep

I just joined BrandRep , thru Christian Lopez . The whole team is just excellent .

February 12, 2026
Unprompted review
BrandRep logo

Reply from BrandRep

I will pass this on, Christian and team will be thrilled.

Rated 1 out of 5 stars

Nothing that has been promised to…

Nothing that has been promised to behave I received

January 29, 2026
BrandRep logo

Reply from BrandRep

Hi John, it looks like your business was registered and optimized on Google 6 days after signup. In addition 29 other business directory profiles were created. However, your 2nd payment failed. Please contact customer service to assist with that.

Rated 1 out of 5 stars

Iwas working.with brand rep for long…

Iwas working.with brand rep for long time staff is very polite and helpfull bit once you pay them they don't work i.paid.them 1200 for new web site and seo service after 7 monthes my web site was gone because they had problem with.wix how was my problem any way iwasad for 3 montes then finely pay them $1000.dollar again for new web site because I already pay.tjem for seo.it.was my web site they did not explain any thing.after my.web.site.came.alive 3 monntes after my.seo.pkg.finshed they.said I have to pay another $1200 for seo I.said.last.year.i paid for.seo but you.did not.improve my.bisnes i had no.new client i do not want to pay.for seo its my.choice they told if I.dont pay they will shut.down.my web site in few.weeks they shut down.my.web.site also my gogel page they completely ruin my bisness so less then 2 years I.paid for 2 web.sires I paid 1000 dollar.for my.web.site they.shut.down in 2 montes what happened. To my money thay should told me that you are going to pay for seo also with us its a pkg.then won't pay them money for new.web site very sad bisness practice all those good reviews its all fake cathy

February 6, 2026
Unprompted review
BrandRep logo

Reply from BrandRep

Hi Cathy, your site issue was related to your domain. Please connect with the CS team at the number on our site and they can work with you to straighten it out. Thank you.

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