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BrandRep Reviews 

1,160
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff and company representatives for being exceptionally helpful, patient, and knowledgeable when answering daily questions. Many people also highlight the friendly communication, tailored business ideas, and reliable ongoing support provided as their local companies grow. However, some customers also noted significant project delays, poor communication, and frustrating technical issues concerning website development and custom email setups. A portion of reviewers additionally experienced unexpected payment charges, billing disputes, and serious difficulties regarding account management or rigid contract terms. Reviewers expressed disappointment when expected marketing results and leads did not materialize after paying for services.

What people talk about most

Service

Reviewers share mixed feedback about service, with some customers praising the helpful staff and exceptional... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are professional,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reporting that representatives are helpful,... See more

Website

Reviewers highlight negative aspects of website development and maintenance, expressing deep frustration over... See more

Payment

Customers expressed deep frustration and dissatisfaction regarding unexpected payments and disputed charges.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

Well I'm New at BrandRep. So far so good I have been verified with Google so far and now we are working on optimization. They have been very supportive and they have been there for me every step of th... See more

Company replied

Rated 5 out of 5 stars

Kaddee was amazing! We have been with BrandRep for over 3 years now. We have sent multiple referrals over to her, and have never had a single issue with them. I have no clue why anyone would ever not... See more

Company replied

Rated 5 out of 5 stars

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support ar... See more

Company replied


Company details

  1. Online Marketing Agency
  2. also in
  3. Media Company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(1,160)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The site is fine the only thing is We…

The site is fine the only thing is We cover Austin Texas, Leander is just a small suburb. Please change the city to Austin Texas

December 4, 2025
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Reply from BrandRep

Hi Randy, that is meant for the local SEO to get a foothold from your base of operations. We can change that. I put in an edit task for you already. You can also request edits via calling or emailing content@brandrep.com. Please consider changing this to a five star once we notify you the change is complete.

Rated 1 out of 5 stars

Id give a Zero If I could

Id give a Zero If I could. That's how much results they got me. Don't sign a contract w/ them they won't let you out even though they don't produce leads. Burning my money would be just as useful as giving it to them.

September 12, 2025
Unprompted review
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Reply from BrandRep

Hi Kevin, I can't locate you account by just your name. You can call in to our CS and let them know the challenges. They will be as helpful as they can. 855-800-2833

Rated 2 out of 5 stars

Be careful and check your information regularly i

Brand rep will hold face lie to you. They got my company suspended from google and never let me know. I found out when a customer told me they couldn’t find me. I was a customer for 4 years. They were good up until google began checking variations. Brand rep told me I was verified but I came to find out they never did verify my business. It’s my opinion they are not up to date on the new google policies which are designed to protect the consumer so I deeply support them. However, I was suspended for 3 months and paid another company to get me back up and running which is what I was supposed to be paying them to do. Them for my inconvenience they offered me a free month of service. However, I lost 3 months of business and once again they deny any culpability. Sorry brand rep but this was 100 percent on you. It was your job to verify my business and keep me on the front page. Now after over 50 5 star reviews and building my presence I am starting over. In my opinion it was pure laziness. Now the other company has me listed on every surch engine and all major sites (bark,yelp etc.) and they are going to do a web page and maintenance on it for 40 a month. Sorry brand rep but once my contract is up I’m done

November 8, 2025
Unprompted review
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Reply from BrandRep

Hi Douglas, sorry for the inconvenience. I do see that the steps were taken to appeal the suspension. Not sure if the dual efforts of the other company's attempts and ours convoluted the attempt since it was denied. But we are glad you got it resolved. Please contact our CS if require more assistance.

Rated 1 out of 5 stars

First they did not even list the right…

First they did not even list the right services I provide. They did the bare minimum setting up my account. It took almost two weeks longer than I was told it would take to even get my company listed. I have had zero searches for my company so they have done nothing to get my company out there accept set up a phone call with google

November 7, 2025
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Reply from BrandRep

Hi Michael, keep in mind that SEO takes time. You were verified within three weeks, which is standard due to Google's process. During that time, we also inserted you into 19 business directories. Unfortunately you only stayed with us for one month, which isn't enough time to establish a strong presence online. Now that you have the foundation, give it some patience to give your business a chance to rise in the rankings.

Rated 1 out of 5 stars

It would be very helpful to to tell…

It would be very helpful to to tell people from the beginning about what to expect or some what of a time frame to look forward to some kind of results…. So that way I can say, it’s going to take how long…. 90 days, nah I’m good…. The salesman that I talk to made it seem like it was going to take 30 days to getting me setup on google…. But we are about to be going on 90 days! If I knew that from the beginning, I would have said no I’ll wait on it!!!! I could have use the money that they have taken so far and use it for someone else to help me a little bit faster!!!!

October 27, 2025
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Reply from BrandRep

Hi Averil, from the history I can see that the hold up was the requirement by Google of a verification video of your business. Unfortunately that has to be recorded within your establishment. But since you went through the effort of uploading that and getting verified, the hardest part is now complete. Your listing is optimized and combined with 19 business directories. Give it some patience so your business has an opportunity to rise in the ranks.

Rated 1 out of 5 stars

Website took entirely too long to…

Website took entirely too long to develop. Launched without safety measures in place. Launched with incorrect information. Never was it reviewed for accuracy. Poor design, I had to point out all the flaws in the way it worked. Elevated my complaints to management, they didn’t seem to care. Simply saying okay. Offered a free month when the website was three months behind schedule. I would never recommend this organization.

May 15, 2025
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Reply from BrandRep

Hi Kevin, your site is very in-depth and unique, with a lot of special functionality. If there are still things you need assistance with, give your account manager a call and they will try to assist.

Rated 5 out of 5 stars

Exceptional service

I am extremely satisfied with the outstanding service BrandRep has provided me. Their customer service representatives are highly experienced, patient and professional. My google business profile was suspended and I couldn't correct the problem no matter how much I tried. I contacted BrandRep and they helped me restore my business profile and optimized it. I will be using BrandRep for other services they provide because they've proven to be trustworthy. Thanks BrandRep for your assistance.

October 7, 2025
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Reply from BrandRep

I will pass this on to that department. They will be very happy.

Rated 5 out of 5 stars

Kaddee was patient

Kaddee was patient, knowledgeable, & helpful.
Not all of us our tech savvy, and appreciate those who are and are patient with us. Just started business with them, but if the services rendered reflect the same as the promises, we struck gold lol. :-)

September 18, 2025
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Reply from BrandRep

Thanks Wayne, Kaddee will be pleased that she was able to help.

Rated 1 out of 5 stars

Super unprofessional

Super unprofessional

September 17, 2025
Unprompted review
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Reply from BrandRep

Hi Cazandra, I can't locate your account with just your name to see where we could help. Please feel free to call us at 855-800-2833, email at cs@brandrep.com, or live chat us on our site.

Rated 5 out of 5 stars

Lisa Dunbar was absolutely amazing

Lisa Dunbar was absolutely amazing. The knowledge, wisdom, and understanding she has pertaining to her work are remarkable. She shared so much insight that has truly helped me with my business. I’m very grateful for her guidance and honestly hope she gets a well-deserved raise!

September 17, 2025
Unprompted review
BrandRep logo

Reply from BrandRep

Lisa is a veteran of helping people and she will be very happy to see these words.

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