I have been using this company for years. Never had a problem ordering is easy as are returns. Only problem is their gift card if you send something back it appears you loose your money. Tried to call... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good delivery but the sizes vary so wildly that you have to buy many sizes and return the ones you don't want. This would be fine if they actually offered free returns - they don't. You get penalised... See more
After years of frustration with overpriced stores with bras that barely fit, I found Brastop and I'm never going back. As someone wearing a 36G, finding pretty and supportive bras in Germany is... See more
Company details
Written by the company
D-K cup lingerie and swimwear experts, making women feel fabulous about their curves since 2003.
Contact info
United Kingdom
- 0208 861 1945
- support@brastop.com
- www.brastop.com
3.2
Average
18K reviews
Replied to 64% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and speedy delivery
April 26, 2022
Reply from Brastop
Hi Jennifer,
Thank you for your review.
We always strive to provide our customers with the best possible service! 💖
Best Wishes,
Brastop Team
I’m still waiting for it
April 26, 2022
Reply from Brastop
Hi Karen,
Thank you so much for bringing this to our attention.
Our team will be in touch with you very shortly in order to rectify this issue!
Best Wishes,
Brastop Team
I’ve ordered off brastop before
I’ve ordered off brastop before, I find they’re a good fit and the straps are strong and good hold
April 26, 2022
Reply from Brastop
Hi there,
Thank you so much for your kind review.
We are so pleased to hear you found our product to your liking.
Best Wishes,
Brastop Team
Fantastic customer service
Fantastic customer service. Order delivered quickly , unfortunately one of the items was incorrect. I emailed customer service who replied straight away and problem was resolved.
April 26, 2022
Unprompted review
Reply from Brastop
Hi Dee,
Thank you for sharing a review of your recent experience.
Our team here at Brastop is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
We hope to see you again soon!
Best Wishes,
Brastop Team
Excellent service
April 26, 2022
Reply from Brastop
Hi there,
We’re glad to hear that you were satisfied with your
experience, thank you for taking the time to leave us this review!
Best Wishes,
Brastop Team
Good service and quick delivery
Good service and quick delivery. Nice clothes and good value in the sale.
April 26, 2022
Reply from Brastop
Hi Wendy,
Thank you for taking a moment to share your experience.
We’re proud to deliver great value to our customers!
Best Wishes,
Brastop Team
Reply from Brastop
Hi Lynne,
Thank you for your review!
We are so pleased to hear you found it to your liking.
Best Wishes,
Brastop Team
Great selection of bras and the size…
Great selection of bras and the size they suggested was spot on as I used the bra sizing section available on their site and very easy to use.
Would've been 5 only because returns don't have the same order update status as it does for purchasing so unaware of how long refund will be once returned. But efficient delivery.
April 26, 2022
Reply from Brastop
Hi Georgia,
Thank you so much for your feedback!
We don't send notifications when a parcel was delivered to us as all our UK returns are prepaid and fully tracked. Your proof of postage will include a tracking number that you can use to check on the whereabouts of your parcel.
When a return is received in our warehouse, our Returns Team will process it within 14 working days. We will try our very best to process this much sooner of course and we will notify you via email as soon as the refund has been issued, for your convenience.
Best Wishes,
Brastop Team
The bra turned up in good time
The bra turned up in good time, but one of the straps was broken. And it was nowhere near big enough even though I ordered the right size
April 25, 2022
Reply from Brastop
Hi Lisa,
Thank you for your review.
Please don't hesitate to contact us whenever you have any issues or queries so we can assist you with them. You can contact us via email, live chat or social media.
Best Wishes,
Brastop Team
Reply from Brastop
Hi Patricia,
Thanks for sharing your rating with us and the community!
Best Wishes,
Brastop Team
Happy with the process and products…
Happy with the process and products very efficient.
April 25, 2022
Reply from Brastop
Hi Sharifa,
Thank you for your lovely feedback, we really appreciate it!
Best Wishes,
Brastop Team
Love bra stop
Love bra stop. Get all my bras from you guys for years but as I’ve said before postage too high. And when you get a set that can bump up the price too much. Also would like to see Brazilian style too. Love the swimwear section as well
April 25, 2022
Reply from Brastop
Hi there,
Thank you for your honest feedback.
If you would like to save on P&P costs, please do make the most out of our Unlimited Delivery offer: https://www.brastop.com/products/unlimited-delivery?variant=39668478443700
As for available styles, we update our stock on a regular basis, do keep an eye on our "New in Lingerie" section!
Best Wishes,
Brastop Team
Bought a G cup
Bought a G cup, very booby lady. The bra id curved on the edges which makes s difference to all the usual styles of strapless. Carefully designed and comfortable. Very nice bra.
April 25, 2022
Reply from Brastop
Hi Chez,
We are really happy to hear that you are pleased with your purchase and we hope that we will see you again soon!
Best Wishes,
Brastop Team
Reply from Brastop
Hi there,
Thank you for your review!
Don't hesitate to let us know what can we improve in order to turn this into a 5 ⭐experience.
Best Wishes,
Brastop Team
Always buy from here now
Always buy from here now, love the selection I have, the buying guide to fit is useful and accurate. Would definitely recommend.
April 25, 2022
Reply from Brastop
Hi Christine,
We'd like to thank you for your recommendation, it means a lot to us!
Best Wishes,
Brastop Team
Reply from Brastop
Hi Carol,
Thank you so much for your fantastic review!
Best Wishes,
Brastop Team
Great products
Great products that I can’t get in Australia at good prices even with conversion. It would be good to have free shipping as I would buy more often. By the time I convert, it’s getting expensive. Also, I’m not sure about the international returns policy.
April 24, 2022
Reply from Brastop
Hi Danielle,
Thank you for your honest feedback.
As we are based in the UK, it is unlikely that we will be offering free deliveries to Australia.
Apologies for any inconvenience this may cause you.
As for our returns policy, please see: https://www.brastop.com/pages/returns
Best Wishes,
Brastop Team
nice bras for larger breasted women
nice bras for larger breasted women. great customer support. thank you
April 24, 2022
Reply from Brastop
Hi there,
Thank you for the amazing feedback, it means a lot to us!
Best Wishes,
Brastop Team
Had to return
Had to return, bras were absolutely tiny spilling out of them! I returned and bought the exact same size from a different provider and they fit like a dream. Bizarre.
April 24, 2022
Reply from Brastop
Hi Claire,
Sorry to hear that the brand purchased was not the right fit.
Please don't hesitate to contact us with any questions if you are unsure of the sizing in the future, we are always happy to help!
Best Wishes,
Brastop Team
I had to return an item for not fitting…
I had to return an item for not fitting it got lost in the post I emailed Brastop and within 24 hrs my refund was in my bank. No hassle all very straight forward.
Excellent communication.
My next order was simple and arrived within days. Cost is excellent this company provides quality low cost underwear and I thoroughly recommend them.
April 24, 2022
Reply from Brastop
Hi Dawn,
Thank you for your kind review, we always aim to provide the best possible experience to our customers!
We hope to see you again soon.
Best Wishes,
Brastop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.