Pity that Brayleys Cars now charge £50 for collection from Thames Ditton especially as public transport for a disabled person from Thames Ditton to Ewell is not easy. The actual service was fine - no... See more
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David Green the salesman has helped us in the past with car buying and is very efficient and jolly and attempts to get the best potions available for us The service arrangements were average keeping... See more
Company replied
A fantastic and professional service from Brayleys Honda Ewell. Peter carried our my transmission oil change and health check and supplied a video of his findings. It was so reassuring to go through t... See more
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Very efficient sent me a video showing my car around and underneath which was reassuring. Staff were pleasant from start to finish.
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Ewell By Pass, KT17 2PU, Epsom, United Kingdom
- 020 8394 1441
4.6
Excellent
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Chose to wait for MOT
Chose to wait for MOT
Staff were really friendly and happy to chat about new models and features.
I stayed in the waiting area while they did the MOT - it was clean and comfortable; great coffee; TV was on.
They’re so kind to my little doggie.
Very welcoming, a pleasure to be there.
March 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Shushan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
All went to time and even was a shorter…
All went to time and even was a shorter wait than I expected
March 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Gareth, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Booking the car in was easy and smooth
Booking the car in was easy and smooth. All works that were needed were explained and communicated. Excellent service overall
March 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Mimi, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My experience with this company was…
My experience with this company was very pleasant. They are a good team, polite and very professional. My first car purchase turned out to be easier than I thought. They did everything quickly and efficiently. Viriano was our menage and we were very pleased with him, thank you very much
March 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Nelea, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good service
Good service in respect of product recall and friendly staff. They even gave my car a wash!
March 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Jenny, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
MOT/Service
Brought my car in for a scheduled same day MOT and service. It was easy to book ahead on the phone. Expected costs were given ahead of time at booking, then on the day additional potential costs were explained at drop off depending on findings once the car is in (10 year service so apparently some pieces may need changing depending on wear and tear). Car was done same day, in the end no additional charges beyond MOT/Service charges as the car mileage did not justify them yet.
March 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Kaye, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good service.
March 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Lynn, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The gentleman who assisted me by the…
The gentleman who assisted me by the name of Samy is so efficient, extremely helpful, polite and knowledgeable, as a customer I feel so privileged to have such a faultless service.Many thanks and keep it up.
March 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Annual Honda car service/MOT…
Annual Honda car service/MOT arrangements/collection/delivery back undertaken free of hassle and as promised.
Very pleased with service.
Marked down one star as normally included wash/valet has been discontinued using the excuse that they are 'helping the environment by saving water'!!
So now I'll have to use water from someone else!
February 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Everything is done very quickly and…
Everything is done very quickly and very politely in the best possible way.
February 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Mohsen, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Car service. 10/10
The service was provided with a high level of expertise. Whether by phone, in person or online useful information was available to help make informed decisions.
February 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Michael, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very friendly and professional service
Very friendly and professional service. They quoted 3 hours for the service which actually completed in 2.5 hours. Was also impressed with a video of my cars health check.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Ian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service from Brayleys,Ewell
Easy to book service & mot.
Staff very friendly when checking car in & kept updated via text/e.mail of progress. Was sent video of cars health check by mechanic along with cost breakdown with the option to choose any extra work that was highlighted if I so desired all at click of a button.
Then texted to say car was ready to be collected.
Excellent.
February 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reasonably easy to book the service …
Reasonably easy to book the service online, but the date I wanted was not available. One of the staff from their call centre/help desk booked the next convenient date. There was confusiion as to what was required; they booked the car for annual service and MOT even though the car was only 2 years old.
February 3, 2026
Unprompted review
Excellent service as usual friendly and…
Excellent service as usual friendly and helpful
February 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Dennis, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Vehicle collected and returned on time
Vehicle collected and returned on time. Phone call to discuss items that needed attention. Video sent which was interesting of car in workshop. Disappointed car wasn’t valeted as in the past, always been a treat, perhaps that facility has now been withdrawn
February 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Philip, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Competent helpful staff and engineers
February 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Raymond, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Horror show
Booked my car in over the phone and explained the issue I was having, checked the car in online night before. Then once they done a health check on the car they advised me I needed about eight hundred pounds of work. But they didn’t even look at the problem.
January 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Ben, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Honda Ewell
Hi John, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
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