Brayleys Cars - Brayley Mitsubishi Oxford Reviews 

2
TrustScore 3.5 out of 5

3.4

Rose Hill 72, OX4 $HS Oxford, Oxfordshire, GB


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Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Rose Hill 72, OX4 $HS, Oxford, Oxfordshire, United Kingdom

  • 01865 748000

3.4

Average

TrustScore 3.5 out of 5

2 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(2)

2,968 reviews in the last 12 months

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Rated 3 out of 5 stars

Service Completed, but Key Requests Missed

The car annual service and MOT were satisfactory; however, I am disappointed overall. As per my initial booking, I had specifically requested a car valuation alongside the service and MOT. Unfortunately, the team informed me that they do not have the staff to carry this out, which I find quite frustrating, especially since this requirement was clearly stated in advance.
Additionally, the team did not stamp the service in the KIA servicing logbook. As a result, I now have to travel back to the service center, which is ~15 miles away, causing further inconvenience.

June 16, 2026
Unprompted review
Brayleys Cars - Brayley Mitsubishi Oxford logo

Reply from Brayleys Cars - Brayley Mitsubishi Oxford

Thank you for your review. We are sorry to her that the service you received wasn't up to standard and have passed your details to the management team for resolution.

Rated 5 out of 5 stars

Excellent service from William Jones…

Excellent service from William Jones with the Part exchange & Purchase of a new Kia. The whole process from my initial enquiry, valuation and completion of transaction, to handover was completed very efficiently and professionally. Highly recommend Brayley Cars Ltd and in particular William Jones and Mervyn (who dealt with my query in Williams absence, aware of my interest. Good team work 👏). First class customer service.

October 11, 2024
Unprompted review
Brayleys Cars - Brayley Mitsubishi Oxford logo

Reply from Brayleys Cars - Brayley Mitsubishi Oxford

Hi Colin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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