Brayleys Cars - Brayley Renault Milton Keynes Reviews 

Dreadful customer service, loyalty counts for nothing. I’m done.

Refused to take recovery of my 2 year old Megane E-Tech after a breakdown in the North West, telling me they had no availability until late December (over a month for a slot just to receive and diagnose the car!) Consequently I am back at home in Milton Keynes with my car 200 miles away in a Renault garage having its traction motor replaced under warranty. Be aware if you buy a new car from these folks then they won’t be there to support you if (when) it needs repairing, so be ready for public transport. Absolute disgrace.

Receptionists are very warm and friendly.
But the process when communicating online needs improving.
Leaving messages online or voicemails do not result in anyone contacting you back.

Tony kept us informed with emails and calls and showed us around the car in detail. He was very helpful.

Very friendly and approachable. Did a good job with our service.

Update: Thank you for your response, but I'm unsure why it has taken communicating here to hear back from you when I haven't had a response since July. It shouldn't take 6 months to sort this out.

I am resorting to writing here as I have had no communication from their sales team for months in connection with an issue caused by them.

I completed a part-exchange of my Renault Zoe towards an R5 in April and was assured by their salesman Jason that all of the necessary paperwork had been complete in order to end the battery lease agreement with the old car and the completion of its sale.

Since then I have been hounded by Mobilize financial services who say the dealership didn't complete all of the necessary forms and have been stuck in limbo since as the finance company have been telling me the accruing amount is still in my name and it has been affecting my credit score and caused a considerable amount of stress.

I have repeatedly emailed their sales team, completed query forms on the website, my mum has gone into the showroom and spoken to the staff about it. It is absolutely ridiculous that this situation is still going on and it has put me off ever wanting to purchase from them again.

I know how difficult customer service work can be from previous employment and I try to give people the benefit of the doubt as much as possible, but this level of negligence has been dangerous in the damage it is causing and will likely cause me issues with my credit for years to come as it will likely stay on my record due to the "missed" payments.

I have just completed another form on their website, but their complaint form is broken so I could not contact them in that way. I hope that someone else from the showroom will see this and actually rectify the situation. But to anyone else wanting to trade in an older electric car with a battery lease, beware.

Bradley’s Renault Milton Keynes were excellent with selling me a new Renault Captur. Jason Wallace who handled the sale was very good explaining all the functions of the car and handling all the paperwork.
Would highly recommend this company.

Excellent service and cleaned the car so well, I didn't recognise it as mine !!!

Good, knowledgeable people - and and a pleasure buying a new car! Very helpful and friendly - could not have gone better.

Unprofessional – Deposit Refund Promise Broken

I would strongly caution anyone considering Brayleys Renault Milton Keynes.

On 29 August 2025, I paid a £250 deposit for a test drive. On 1 September 2025, I clearly informed the sales representative that I would not proceed and requested my refund. Their own service promise states that deposits will be refunded within 14 days.

It is now well past the 14-day deadline. Despite sending three follow-up emails, I have received no reply whatsoever. This is not just poor service – it is a serious breach of trust.

If a dealership cannot honour such a simple, written commitment, how can customers trust them with bigger financial decisions? Very disappointing and unacceptable. Hope they can refund the deposit as soon as their promise.

I have been waiting since April to get my Renault Scenic repaired. They cannot source the parts. It has been parked at Brayleys since 26th June after an earlier failure to diagnose the problem (which my local general mechanic clearly identified). I get no callbacks to my enquiries and even Renault UK have proved useless. Completely disillusioned with both Brayleys and Renault.

Kept me informed while my vehicle was being repaired. Friendly and helpful staff on the service drop off desk.

Polite & professional from start to finish.

Great customer service and experience. I’ve booked my car in for its annual service as a customer waiting appointment and very pleased with the process overall. The team made me feel welcome and kept me informed throughout the entire service process from drop off to collection.

I bought a car this year from Brayleys MK, and after encountering numerous issues with their finance processes, the car was finally delivered in February. Initially, it was supposed to arrive on 27th December 2024.

Right after collecting the car, I noticed several problems, including the car pulling to the left, carpet being pulled off a pillar, issues with carpet in the boot, the wipers not functioning properly, and a malfunctioning wiper pump, among other concerns. They attempted to fix these issues three times, but instead, things got worse.

It has been incredibly difficult to get the car booked for repairs. Although they were able to fix it the last time, the car is still pulling to the left, and the initial issue remains unresolved. We suspect that the car may have been involved in some sort of incident before it was delivered, as the delivery period was extended from the 27th of December to the 8th of February, which is a significant delay.

Since April, no one has replied to my contact attempts after I mentioned that I still have the right to return it for a full refund, as I noted the problems within 30 days of collection.

If there was no fault, why do you refuse to recheck or to have an external diagnosis? Why nobody replied to my emails when I mentioned I want to return the car?

After a mishap with our new car (no one’s fault) it was difficult to get a booking at any Renault garage. However, the team at Brayley Renault in Milton Keynes really came through. They fixed the issue quickly and took the time to explain everything we need/ next steps clearly. I’ve never felt so valued by a car dealership before—absolutely brilliant service from start to finish. Thank you!

As always with Brayleys booking my car in and the follow ups was a breeze.
I received a text and phone call to remind me of my appointment
They accommodated me leaving my car overnight and my car was ready when l arrived
As always it was valeted and spotless inside and out. A nice PR touch which is always appreciated and makes u feel ‘looked after ‘ and valued.
My kadjar is my third car on the bounce from Brayleys and l always have my servicing done by them. They have never once let me down. 5* service. Thank you Brayleys

Very disappointed. Vehicle spent about 4 months with Brayleys MK. Distinct lack of communication and updates while the vehicle awaited workshop space and technicians.
Fortunately Renault Customer Services arranged a courtesy vehicle but no equal for our liveried and equipped vehicle.
This was 23 plate vehicle so should never have developed ongoing problems.
Seriously considering moving our business to an alternative dealer.

The service receptionist was quite rude and did not explain the multi point checks correctly, causing distress on my part. They also tried to sell me aircon cleaning and fuel cleaning on a car with only 1500 miles on it, not really happy with that as it just seems to be money making rather than the particular service being required.