BreakOutdoors Reviews 

55
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ordered a Didrikson Parka, 10% discount and free delivery. Arrived next day, found it was too big, Telephoned to arrange an exchange for a smaller size. Arrived next day and courier took the other i... See more

Rated 5 out of 5 stars

After having a problem with my order, I rang to rectify the situation. Rather than getting the usual "we've got your money so we don't care any more" approach, I got nothing but the opposite. The... See more

Company replied

Rated 5 out of 5 stars

It's just shopping on-line as it should be. Great prices, no hassle, & when I dealt with customer services they were polite and friendly, unlike some who are stuffy and uptight (so why they work... See more

Company replied

Rated 4 out of 5 stars

No problems, everything arrived in good time and good order. Only issue was the free porch for the tent ... zip doesn't close and it looks like it comes from another range of Coleman tents i.e... See more

Company details

  1. Camping Store

Information provided by various external sources

BreakOutdoors offers great value camping equipment, tents, footwear, sleeping bags, mens and womens clothing and much more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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No recent history of asking for reviews

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4.8

All reviews

(55)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, knowledgeable and super fast service

My knowledge of tents is very limited so I was looking for advice and recommendations to suit my requirements. I found David extremely helpful and he talked me through the pros and cons of various brands and models so I ended up with the right tent for me. The best part was I ended up with a tent cheaper than the one I was originally looking at (but now know I would've been paying for features I didn't need) AND it arrive 3 days later with no delivery fee. This is how service should be. I am impressed!

June 14, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

I spoke to Amjid who was extremely helpful and reassured me that the awning that we ordered would come in time for our holiday, despite the fact that I had done everything last minute. It arrived exactly when he said it would and we used it this weekend- a big success. Many thanks!

June 6, 2012
Unprompted review
Rated 5 out of 5 stars

Great Service

Next day delivery even though asked for normal. Came without my free gift let the company know, they phoned me straight away and dispatched the very next day! Great service would definately recommend :)

May 25, 2012
BreakOutdoors logo

Reply from BreakOutdoors

I'm glad you had such a positive shopping experience Jennifer, thank you for your review!

Kind Regards
Joe
OWD

Rated 4 out of 5 stars

Good service, but..................

Ordered a camping lantern. The advert said it was a rechargeable one, but it 'aint! Never mind though, it's still a great item and I paid a lot, lot less than anyone else. Item was well packed and despatched quickly.

May 21, 2012
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Reply from BreakOutdoors

Thank you for your positive comments there, we really appreciate them!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

Excellent

In stock, good packaging, fast delivery

May 9, 2012
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Reply from BreakOutdoors

Thank you for your review Brian, we appreciate it!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

Great customer service & delivery

It's just shopping on-line as it should be. Great prices, no hassle, & when I dealt with customer services they were polite and friendly, unlike some who are stuffy and uptight (so why they work in customer services I don't know?!)

A great point was their delivery service - where many other on-line companies get it wrong these guys get it right. They send an email and text with a tracking number, and give you a 1 hour delivery slot which if not convenient, you can re-arrange by text or email. Really very good.

I'm well impressed, these guys get it right.

May 5, 2012
BreakOutdoors logo

Reply from BreakOutdoors

Thank you for your review there Kevin, I'm glad you had such a positive shopping experience with us!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

excellent, friendly service

ordering was easy and kept up to date via e-mail regarding delivery date. Even though the site said delivery was 3-5 days, I received my order within 2 and was well within the time slot stated on the email. Would definitely recommend this site to anyone.

May 1, 2012
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Reply from BreakOutdoors

I'm glad you had such a positive shopping experience with us Mags, thank you for your review!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

first class service

good customer service and very helpful staff. would recommend this family run company to anyone.

May 1, 2012
BreakOutdoors logo

Reply from BreakOutdoors

Thanks for leaving such positive comments Heather, we appreciate it!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

Internet shopping at it's best!!!!!

After having a problem with my order, I rang to rectify the situation.
Rather than getting the usual "we've got your money so we don't care any more" approach, I got nothing but the opposite. They rang me back to keep me updated, emailed me about what was going on and sorted out my issue as fast as was humanly possible!
If only all companies had this attitude the world would be a better place!

James Fisher-Pratt, Haslemere, Surrey.

March 25, 2012
Unprompted review
BreakOutdoors logo

Reply from BreakOutdoors

I'm glad you had such a positive experience with us, we do our best to provide top quality customer service. We appreciate your review James, thank you!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

Excellent customer service

They are very competitive in price. Also you are able to call them and ask questions about the product you wish to purchase. Very helpful staff on the phone, and very understanding.
I have to say excellent customer service!!!
Definite this is one to recommend.

October 13, 2011
Unprompted review
BreakOutdoors logo

Reply from BreakOutdoors

Thank you for your positive comments we really appreciate it!

Kind Regards
Joe
OWD

Rated 5 out of 5 stars

very good service and advice

very nice that we were advised quickly by phone that an item was unavailable, so we still had time to obtain elsewhere. Other items came quickly and very competitive price on Vango Maritsa 700 tent.

September 9, 2011
Unprompted review
BreakOutdoors logo

Reply from BreakOutdoors

Thank you for that positive review, we really appreciate it!

Kind Regards
Joe
OWD

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