Brentham Furniture Reviews 

553
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the smooth, straightforward online ordering process that makes purchasing simple. The delivery service is consistently prompt, ensuring that beautiful items arrive safely, securely packaged, and ready to enjoy. However, some people mentioned that arranging shipments during the busy holiday season can sometimes feel a bit hectic. Despite this minor hurdle, shoppers deeply appreciate the highly competitive pricing and the exceptional craftsmanship of the furniture. Many consumers state they would gladly return to purchase more items in the future without any hesitation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting quick arrival times, excellent communication,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful, friendly demeanor and... See more

Service

Clients share satisfaction on service, frequently highlighting a fantastic experience from start to finish... See more

Order

People report positive experiences with order processes that are simple and straightforward, allowing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The interaction with Brentham was smooth from start to finish. We knew what we wanted and were able to easily configure and order the chairs online. They immediately let me know what the estimated dat... See more

Company replied

Rated 5 out of 5 stars

Thrilled to find such a lovely company online. Andy was more than helpful. The table we ordered came within a week. (Our local suppliers quoted delivery after Xmas 🙇‍♀️) We live in the north ea... See more

Company replied

Rated 5 out of 5 stars

My second purchase of Ercol from Andy and his team. Once again the service was excellent throughout the process. Price was competitive. Andy and Jimmy were kind enough to unpack the table and take awa... See more

Company replied

Rated 5 out of 5 stars

A lovely shop in Ealing with knowledgable and helpful staff. We have bought a Spink and Edgar 3 seater sofa . Andy coped very well with my indecisiveness and even recommended a shop in Windsor where w... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Sofa Store

Written by the company

Brentham Furniture is a family-run furniture store based in Ealing, West London, with over 60 years of experience helping customers create beautiful and comfortable homes. We believe in combining quality furniture with personal, friendly service — something that has earned us a 5-star reputation with our customers. We carefully select collections from some of the UK’s most trusted names in furniture. For contemporary living and dining, our Gallery Direct ranges offer stylish tables, chairs, storage, mirrors and accessories. For handcrafted British upholstery, we are proud stockists of Tetrad, including the popular Warwick, Constable, Harris Tweed and Jacaranda collections. We also offer timeless designs from Ercol, famous for elegant wood and upholstery pieces, and the world-renowned comfort of Stressless recliners and sofas. For modern dining with an Italian touch, Connubia by Calligaris brings sustainable style and creativity. Alongside these, we also feature classic brands such as Parker Knoll, Old Charm, Bradley Furniture, Sherborne, Spink & Edgar, Celebrity, Bentley Designs, and more. Customers choose Brentham Furniture for our clear communication, expert advice, and reliable in-house delivery service. We’re pleased to offer free delivery across much of the UK and interest-free credit options, making it easier to find the right furniture for every home. Whether you visit our London showroom on Pitshanger Lane or shop with us online, we aim to make the process simple, enjoyable, and stress-free — helping you discover furniture that combines craftsmanship, comfort, and style.


Contact info

5.0

Excellent

TrustScore 5 out of 5

553 reviews

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5.0

All reviews

(553)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Thank you very much Andy for our lovely chair and stool. We are really enjoying it. It was such a pleasant purchase from Brenthams. It went very smoothly, fast and straightforward thank to your help. Excellent service!

April 17, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Tolgonai,

Thank you very much for taking the time to leave us a review.

I'm delighted to hear you're enjoying your new Stressless Consul Office Chair and Stool, and that everything went smoothly from start to finish.

I'll make sure Andy sees your kind comments too – I'm sure he'll really appreciate them.

We always try to make buying from Brentham Furniture straightforward and enjoyable, so it's lovely to hear you found the whole process fast, smooth and easy.

Thank you again for choosing Brentham Furniture. We really appreciate your support and hope your new Stressless furniture brings you many years of comfort.

Best wishes,

Dan
Brentham Furniture

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to end! Beautiful furniture delivered perfectly to Scotland, couldn’t be happier!

April 17, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Caroline,

Thank you very much for taking the time to leave us a review.

I'm so pleased to hear you were happy with both the service and your Gallery Direct Vancouver 3 Drawer Bedside Chests.

It's lovely to know everything went smoothly from order through to delivery up to Scotland, and even better to hear you're pleased with the furniture.

Thank you again for choosing Brentham Furniture. We really appreciate your support and hope we can help again in the future.

Best wishes,

Dan
Brentham Furniture

Rated 5 out of 5 stars

Excellent product and above average service.

Very pleased with both the quality of the product and the professional installation. No hesitation in buying from Brentham again.

February 26, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Paul,

Thank you very much for taking the time to leave us a review.

I'm really pleased to hear you were happy with both the quality of your Gallery Direct Wycombe Dressing Mirror and the installation service.

We always aim to provide good products together with professional service from order through to delivery and installation, so it's lovely to hear everything met expectations.

Thank you again for choosing Brentham Furniture. We really appreciate your support and would be delighted to help again in the future.

Best wishes,

Dan
Brentham Furniture

Rated 5 out of 5 stars

Fantastic

Super friendly tom deal with and such a fast delivery! Item purchased is beautiful and would highly recommend.

April 13, 2026
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Reply from Brentham Furniture

Hi Julie,

Thank you very much for taking the time to leave us a review.

I'm really pleased to hear you were happy with the service and delivery, and even more so that you love your Finishing Post Art piece.

We always aim to make buying from Brentham Furniture straightforward and friendly, so it's lovely to hear that came across.

Thank you again for choosing Brentham Furniture and for your recommendation – it really does mean a lot to a family business like ours.

Best wishes,

Dan
Brentham Furniture

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service from start to finish, would definitely use Brentham Furniture again in the future.

April 13, 2026
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Reply from Brentham Furniture

Hi Suzy,

Thank you very much for taking the time to leave us a review.

I'm really pleased to hear you were happy with the service and that everything went smoothly from start to finish with your Thomas Kent Charleston Grand Clock order.

We always try to make buying from Brentham Furniture as straightforward and personal as possible, so it's lovely to hear that came across.

Thank you again for choosing Brentham Furniture, and we'd be delighted to help again in the future.

Best wishes,

Dan
Brentham Furniture

Rated 5 out of 5 stars

Excellent price and good delivery.

Excellent price and good delivery.

April 13, 2026
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Reply from Brentham Furniture

Hi Gareth,

Thanks very much for taking the time to leave us a review.

I'm really pleased to hear you were happy with the price and delivery of your Thomas Kent Starburst Grand Clock.

We always try to make buying from Brentham Furniture as straightforward as possible, from ordering through to delivery, so it’s great to know everything went smoothly.

Thanks again for your order and for choosing Brentham Furniture. We really appreciate your support and hope we can help again in the future.

Best wishes,

Dan
Brentham Furniture
Brentham Furniture

Rated 5 out of 5 stars

Good quality and great service

Always very happy with the furniture we get from Brentham Furniture. Great service too.

March 19, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Alison,

Thank you so much for taking the time to leave us a Trustpilot review.

It really means a lot to our team to hear that you’ve been happy with both the furniture and the service you’ve received from Brentham Furniture. We work hard to provide quality furniture together with personal customer service, so feedback like yours is genuinely appreciated.

We’re especially grateful for your continued support and are delighted to know you’ve been pleased with the furniture you’ve purchased from us over time.

Thank you again for choosing Brentham Furniture — we look forward to helping you again in the future, whether it’s office furniture, home office furniture, ergonomic seating, or quality furniture designed to last.

Kind regards,

Dan
Brentham Furniture

Rated 5 out of 5 stars

5 starts on every regard

Andy was absolutely amazing. He called me to answer any questions I had regarding my purchase and was very careful when arranging the delivery to need my needs. On Saturday morning he showed up himself with a colleague, and they brought the delivery up to my flat. The product itself is absolutely amazing, it’s a round pedestal table which perfectly matches the pictures in their website. Andy and his colleague made suggestions on how to put the table together and even checked in with its state after the delivery to make sure I was happy. I’m extremely glad with both my purchase and the extremely attentive service provided my Brentham furniture.

April 4, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Nicole,

Thank you so much for your fantastic review — it really means a lot to us.

We’re absolutely delighted to hear how pleased you are with your Gallery Direct Vancouver Round Extending Dining Table. It’s a brilliant choice, and great to know it looks just as good in your home as it did online.

Your kind words about Andy are especially appreciated — we’ll be sure to pass them on. We always aim to offer a personal, attentive service, so it’s great to hear that everything from answering your questions through to delivery and setup support made a difference.

We’re also really pleased the delivery went smoothly and that you felt well looked after throughout — that’s exactly what we strive for.

Thank you again for choosing Brenthams Furniture and for your support — we hope you enjoy your new table for many years to come, and we’d love to help again in the future.

Kind regards,
Dan
Brenthams Furniture

Rated 5 out of 5 stars

Best customer service!

From our first enquiry to the delivery of our furniture was a breeze! And we are up in County Durham. The item was ex display and we received a video showing the item close up to check we wanted to proceed with the purchase. The delivery process was hassle free. Excellent customer service.

April 2, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Karen,

Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.

We’re delighted to hear you’re pleased with your Ercol Marino chair. It’s a fantastic piece, and we’re so glad everything went smoothly from your initial enquiry right through to delivery up to County Durham.

Providing detailed videos for ex-display furniture is something we find really helps customers buy with confidence, so it’s great to hear that made the process easier for you. We’re also pleased the delivery was hassle-free and met expectations.

Your feedback on our customer service means a lot to the whole team here at Brenthams, and we’re really grateful for your support.

We hope you enjoy your chair for many years to come, and we’d be delighted to help again in the future.

Kind regards,
Dan
Brenthams Furniture

Rated 5 out of 5 stars

100% First Class Service

We decided to purchase some Tetrad Furniture and after looking online decided to purchase with Brentham Furniture.
Throughout the whole process we have dealt with Andy who has kept us fully informed throughout.
He has been an absolute pleasure to deal with .
Estimated delivery time has been spot on .
The delivery company used were also 1st class , the two men delivering were very caring of our property and very polite .
The furniture was extremely well packaged and protected and arrived in perfect condition.
We would not hesitate to recommend Brentham Furniture or use again in the future despite living in the North East of England .
Absolutely first class service and fully deserving of a 5* rating .
Thankyou again and in particular sincere thanks to Andy .

March 25, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Neil,

Thank you so much for such a fantastic review — it really does mean a lot to all of us here at Brenthams.

We’re absolutely delighted to hear how pleased you are with your Tetrad Constable Grand Sofa, footstool, and Tetrad Yale chair. They’re beautiful pieces of furniture and we’re sure they’ll be enjoyed for many years to come.

It’s especially great to hear your comments about Andy — we’ll be sure to pass on your kind words. We pride ourselves on offering a personal, informed service when helping customers choose Tetrad furniture, so it’s brilliant to know you felt well looked after throughout.

We’re also really pleased that delivery went smoothly and that everything arrived in perfect condition. We work hard to ensure our furniture delivery service across the UK — including the North East — is as careful, reliable, and professional as possible.

Thank you again for choosing Brenthams Furniture for your Tetrad purchase, and for recommending us. We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
Dan
Brenthams Furniture

Rated 5 out of 5 stars

Best furniture company

Best price in UK,prompt customer services and prompt delivery,it checks all the points. Well done.

March 28, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Abdallah,

Thank you so much for your kind words — we really appreciate you taking the time to share your experience.

We’re delighted to hear you’re pleased with your Stressless Philip chair and that everything from pricing through to delivery met your expectations. We always aim to offer the best value Stressless chairs in the UK, backed up by prompt customer service and reliable delivery, so it’s great to know we delivered on that for you.

Your feedback means a lot to the team here at Brenthams and helps other customers looking for quality furniture with trusted service.

Enjoy your chair, and we hope to help you again in the future!

Kind regards,
Dan
Brenthams Furniture

Rated 5 out of 5 stars

Excellent service from a local company

My second purchase of Ercol from Andy and his team. Once again the service was excellent throughout the process. Price was competitive. Andy and Jimmy were kind enough to unpack the table and take away the packaging. Both my tables are beautiful. Doing business with a local company rather than a big chain is an added bonus. Highly recommended.

March 24, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Graham,

Thank you so much for your continued support — it really does mean a lot to us.

We’re delighted to hear you came back to us for your second Ercol purchase and had another great experience. Your Ercol Romana Coffee Table is a beautiful piece, so it’s lovely to know you’re so pleased with both of your tables.

It’s great to hear Andy and Jimmy looked after you on delivery, getting everything set up and taking the packaging away — we always try to make things as easy as possible.

We really appreciate your comments about supporting a local, family-run furniture shop as well — it makes a big difference, and we’re grateful you chose Brentham Furniture over a larger chain.

Thank you again for your recommendation. Reviews like yours really help others looking for a trusted UK furniture retailer offering quality Ercol furniture, competitive prices and personal service.

We look forward to helping you again in the future.

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Exceptional customer service and care…

Exceptional customer service and care throughout. Jimmy was so helpful when we were choosing our sofas and Andy was extremely helpful and meticulous in making sure they would fit through our hallway etc. When it came to delivery again Andy was very helpful in arranging a day that would suit us. Andy and Jimmy were very punctual, friendly and efficient and went beyond what would be expected to unwrap and place our lovely sofas just where we wanted them. Really great experience throughout :)

March 24, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Vicky,

Thank you so much for your wonderful review — it really means a lot to us.

We’re delighted to hear you had such a great experience from start to finish. Choosing the right sofa is a big decision, so it’s lovely to know Jimmy was able to help guide you through the options, and that Andy made sure everything would fit perfectly beforehand — it’s something we always take extra care over.

Your Ercol Enna Medium Sofas are a fantastic choice, and we’re so pleased everything went smoothly on delivery day. I’ll be sure to pass your kind words on to both Andy and Jimmy — they’ll be really pleased to hear how happy you are.

Thank you again for recommending Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer offering quality Ercol sofas, expert advice and a careful, reliable delivery service.

We hope you enjoy your new sofas for many years to come and we’d love to help again in the future.

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

I’ve been so impressed with Brentham’s…

I’ve been so impressed with Brentham’s right throughout the process of finding and buying out Ercol chairs. It’s been such a pleasure and so easy from the initial searching through to the delivery - the customer service has been really really good. Andy was very helpful early on and clinched the sale and all in all I would recommend them highly.

March 23, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Justine,

Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.

We’re delighted to hear how impressed you’ve been throughout the whole process, from initially finding your Ercol Heritage Chair and Armchair through to delivery. It’s great to know everything felt easy and enjoyable — that’s exactly what we aim for.

I’ll be sure to pass your kind words on to Andy as well — he’ll be really pleased to hear he was able to help and make a difference early on.

Thank you again for recommending Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer offering quality Ercol furniture, helpful advice and a smooth buying experience.

We hope you enjoy your new chairs for many years to come and we’d love to help again in the future.

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Pertfect Brenthams

From the point of ordering Andy was very professional, helpful and patient. He was informative and contactable with any queries. I couldn’t fault the service. Our smuggler tetrad sofa is perfect.. very good quality and we couldn’t be more pleased. We are very happy with the service and the product. We were happy with the expected date of arrival and kept in touch with the accurate delivery. The delivery driver so very helpful. Thank you Brenthams

March 23, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Denise,

Thank you so much for your wonderful review — it really means a lot to us.

We’re delighted to hear how pleased you are with your Tetrad Harris Tweed Argyll Snuggler — it’s such a cosy, characterful piece and a great choice. It’s also lovely to know Andy’s help and communication throughout made the whole process easy and reassuring.

We’re really pleased everything ran smoothly from ordering through to delivery, and that the team looked after you on the day as well.

Thank you again for your kind words and for choosing Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer offering high-quality Tetrad sofas, expert advice and reliable delivery.

We hope you enjoy your snuggler for many years to come and we’d love to help again in the future.

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Brenthams supply good quality furniture…

Brenthams supply good quality furniture and deliver on time , courteously and Dan helped us to set up

March 18, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Alan,

Thank you very much for your kind review — we really appreciate it.

We’re so pleased to hear you’re happy with your Gallery Direct Whitwell 2 Seater Sofa and that everything was delivered on time and with care. It’s great to know Dan was able to help with the setup as well — we’ll be sure to pass your comments on to him.

Thank you again for choosing Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer offering good quality sofas, reliable delivery and helpful service.

We hope you enjoy your new sofa and we’d love to help again in the future.

All the best,
Dan
Brentham Furniture

Rated 5 out of 5 stars

Great furniture and service from Brenthams

Great service from Brenthams - they didn’t mind my repeating viewings and testing, and were happy to assist and answer questions. Good selection of quality furniture, and they went above and beyond with delivery.

March 9, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Kerrie,

Thank you so much for your lovely review — we really appreciate it.

We’re really pleased to hear you had a great experience with us. You’re always very welcome to take your time, come back for repeat viewings and properly try things out — it’s an important decision and we’re always happy to help with any questions along the way.

It’s also great to know you were happy with the quality of the furniture and that our delivery team went above and beyond — we’ll be sure to pass that on.

Thank you again for choosing Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer with a wide choice of quality furniture, helpful advice and reliable delivery.

We hope to see you again in the future!

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Absolutely love the sofa and amazing…

Absolutely love the sofa and amazing service from the delivery team! Thank you again!

March 14, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Salima,

Thank you so much for your lovely review — we really appreciate it.

We’re delighted to hear you absolutely love your Tetrad Harris Tweed Arbroath Grand Sofa — it’s such a stunning piece and a real statement sofa. It’s also great to hear our delivery team looked after you and provided amazing service.

Thank you again for choosing Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer offering premium sofas, quality craftsmanship and reliable delivery.

We hope you enjoy your sofa for many years to come and we’d love to help again in the future.

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

First Class

From my initial enquiry to the delivery of my fabulous sofa, Andy and his team have made this journey first class. So happy I discovered Brentham Furniture, I’ll definitely be a returning customer.

March 10, 2026
Unprompted review
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Reply from Brentham Furniture

Hi there,

Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.

We’re delighted to hear everything felt first class from your initial enquiry right through to delivery. I’ll be sure to pass your kind words on to Andy and the team — they’ll be really pleased to hear how happy you are with your new sofa.

It’s especially nice to hear you’re glad you found Brentham Furniture — and even better to know you’ll be back!

Thank you again for choosing us. Reviews like yours really help others looking for a trusted UK furniture retailer offering quality sofas, great service and a smooth buying experience.

We look forward to helping you again in the future.

All the best,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Excellent service and value

We have purchased from Brentham twice. On both occasions we received attentive and helpful advice from Andy, and good prices. Indicated delivery times were met on both occasions.

March 10, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Joss,

Thank you so much for your continued support — it really means a lot to us.

We’re delighted to hear you’ve purchased from Brentham Furniture more than once and had a consistently positive experience. It’s great to know Andy’s advice was helpful and that you were happy with both the pricing and the service.

Your Stressless View Chair and Stool with Cross Base is a fantastic choice — known for its comfort and quality — so we’re really pleased it met your expectations. It’s also great to hear everything arrived within the expected delivery times.

Thank you again for recommending Brentham Furniture. Reviews like yours really help others looking for a trusted UK furniture retailer offering Stressless chairs, expert advice and great value.

We look forward to helping you again in the future.

All the best,
Emma
Brentham Furniture

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