Brethertons LLP Solicitors Reviews 

280
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team and individual staff members are exceptionally helpful, warm, and professional, taking the time to explain complex legal proceedings clearly and patiently. People consistently appreciate the swift communication, reassuring guidance, and dependable support provided throughout various sensitive estate and family matters. Many individuals note the efficient handling of wills and property transactions, making a stressful process remarkably smooth and reassuring. Some reviewers were not happy with occasional communication delays when waiting for a response to initial quotes, alongside unexpected billing disputes.

What people talk about most

Service

Clients share positive opinions on service, frequently describing the staff as courteous, highly... See more

Staff

Customers consistently note positive experiences with staff, frequently expressing deep satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting that agents go above and beyond with prompt,... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive immediate replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I approached Brethertons for help rewriting my will and preparing a LPA. My estat is not complicated but there were issues with the LPA tht I found confusing. Amber Morris dealt with my case, She was... See more

Rated 5 out of 5 stars

Amber Morris dealt with our Lasting Powers of Attorney. She was extremely helpful and professional and explained a very complicated system in words we could understand without patronizing us in any... See more

Rated 5 out of 5 stars

I recommend Brethertons Solicitors as this is the second time I have used them myself. Always very professional and willing to go beyond their call of Duty. They were ready to take on all family... See more

Rated 5 out of 5 stars

Hats off to Lindsay Gutteridge in understanding our wishes in what turned out to be a re-write of our old wills. She professionally guided us through some of the more intricate processes. Not at all i... See more


Company details

  1. Lawyer

Written by the company

Brethertons Solicitors is a full service law firm with offices in Banbury, Rugby, Bicester & London. Contact us today to see how we can help 01295 270999


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

280 reviews

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Replied to 71% of negative reviews

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4.4

All reviews

(280)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

My case had beunprofessionallyen handled unprofessionally.

My case had been handled unprofessionally. It took almost 5 months from taking my case until my Consent Order was submitted to Court. There are so many mistakes and lack of care that has been made by the Solicitor who is dealing with my case, from making incorrect names on D81 to failure to inform how to send documents and collect them from my ex-husband, and failure to provide all necessary information. These issues can easily be avoided if there are efficiency procedures in place and professionalism you expected from the law firm.
I had first contacted them on April 9, and the solicitor who acted on my behalf was appointed on Apr 26, 2024. I have signed and sent off all documents on May 10, and I presumed that my case has been submitted to court in June, instead it was submitted sometime at the end of Aug 2024.
The only time I heard from the solicitor was regarding the FMH sale on July 11 and I did not have any update nor reply from my email sent on July 12 nor my emails asking for an update on my case on July 29. I sent another email on Aug 1 and received a CC email on Aug 5 sending to my ex-husband stating that no documents have been received by them. In the end I have to pay an extra £5 for the court fee as the fee has gone up since I paid this amount back in April. Moreover, it took me another week since she obtained all the documents as she failed to provide an invoice number in order to pay extra court fee.
I am very disappointed with them and hope they will review my case and make some improvements.

July 12, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent customer service and value for all of our clients. We would welcome the opportunity to resolve your concerns. If you are able to contact us on this email address info@brethertons.co.uk we will ensure that you are directed to the appropriate department to explore your comments further and look at ways to improve our service levels in the future. Thank you for your valuable feedback.

Rated 1 out of 5 stars

Awful divorce experience

Awful divorce experience; don't respond to emails, they send generic stock emails that aren't personal- don't expect answers to your questions. They ask for information already provided and give misleading or incomplete (wrong) advice/ instructions. They also need prompting for them to take action; waited weeks for them to email a document until I called and got them to send it.

October 1, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent customer service and value for all of our customers. We would welcome the opportunity to resolve your concerns but have not been able to identify your matter based on the information provided. If you are able to contact us on this email address info@brethertons.co.uk with your matter reference number and further details of your concerns, we will take the opportunity to consider the full background and to respond to you directly.

Rated 5 out of 5 stars

I was a little apprehensive when…


I was a little apprehensive when approaching the firm, as I thought it would be a firm that only cares about the charges. I was very wrong indeed. Dominic wisdom and Mel Haslam has been amazing. It was a very daunting time for myself and my children, but from the first consultation with Dominic I felt so supported. He listened and advised and I felt very respected. He understood the challenges we we were facing and gave honest advice. Both Dominic and Mel was so empathetic and understanding. It was like talking to trustworthy friends. They both showed such professionalism and at the same time would always be there for you. So there was never the stress of call chasing. Dominic always responded promptly and each time it felt like he has taken some of the stress of your shoulders. I am so grateful for their support. I would highly recommend Dominic Wisdom and Mel Haslam at Brethertons.

October 2, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Dominic and Mel.

Rated 5 out of 5 stars

Updating Wills and Powers of Attorney

We needed to update our Wills and Powers of Attorney having set these up some years ago. With Amber to guide us through the process it was much easier than we anticipated. With her extensive knowledge she was able to simplify the process and clarify our options making everything fully understandable. A first class, speedy service that we fully recommend.

September 11, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Brethertons and Amber.

Rated 5 out of 5 stars

I can't thank poppy Harper and her team…

I can't thank poppy Harper and her team and nadia too I would highly recommend them they was very supportive though out My time

Thank you once again

September 19, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Brethertons and Poppy.

Rated 2 out of 5 stars

It was a long process and not good at…

It was a long process and not good at communicating with the other solicitor on the opposing side. I was always left for a week with no response. I wouldn’t recommend at all.

June 16, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent customer service and value for all of our clients. We would welcome the opportunity to resolve your concerns but have not been able to identify your matter based on the information provided. If you are able to contact us on this email address info@brethertons.co.uk with your matter reference number and further details of your concerns, we will take the opportunity to consider the full background and to respond to you directly.

Rated 5 out of 5 stars

Brethertons a breath of fresh air in service

I cannot recommend this company highly enough.
I have all ready done a review for the sale of our house and the purchase of our flat and have now used them for our wills and power of attorney.
We had the absolute pleasure of meeting Amber and what a credit to Brethertons she is. Professional patient caring friendly and made sure we understood everything with no feeling of being rushed. It was such a relief to be treated so well and we felt really comfortable and confident every step of the way.
Thank you Amber

April 17, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Brethertons and Amber.

Rated 4 out of 5 stars

Good service

Good service. My matter was dealt with and concluded in reasonably good time. Any delays were down to the court process.

August 6, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We are pleased you had a positive experience with Brethertons.

Rated 5 out of 5 stars

Freehold litigation

They provided legal support and advice with a Freehold company litigation. They were very knowledgeable and professional and helped us reach an acceptable conclusion. I would recommend them to others and we will use them again if needed, hopefully not.

June 28, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Brethertons.

Rated 5 out of 5 stars

Keep the good work, Melanie.

Thanks a lot to you all, especially Melanie

July 25, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Melanie and Brethertons.

Rated 5 out of 5 stars

Writing our Wills

We would recommend Brethertons to anyone.
We have been dealing with Sarah Horton re: our Wills. We couldn’t fault her, she’s extremely professional and personable. My husband couldn’t get to the office personally through illness and so she came to our home and she was wonderful.
Thank you so much.

July 18, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Sarah and Brethertons.

Rated 5 out of 5 stars

Sapna Dhillon - Brethertons - Highly recommend.

I have been dealing with Brethertons as a whole but especially with Sapna Dhillon who has been such a pleasure to deal with. I work very closely with Sapna in getting sales across the line helping my role as a Block Management - Leasehold Secretary. I rely on Sapna to help with Deed of Covenants for a big client of ours and never disappointed. Thank you so much Sapna for your communications and efficiency in trying to get this documentation dealt with as quickly as possible. Very professional and quick to respond to my enquiries. Highly recommend.

July 25, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Sapna and Brethertons.

Rated 5 out of 5 stars

A pleasure to deal with

Very pleased with the service from Brethertons. Delightful people to work with and a fast, reliable, service at reasonable cost.

July 20, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Brethertons.

Rated 5 out of 5 stars

Highly experienced in international abduction cases

In my case Poppy & Simon were allocated to support me in bringing my kid back home after unlawful retention of my son in the UK by his father. From the beginning the solicitors were very clear on the procedures and my options, including worst case scenarios. They always kept me up to date to a minute on every step, took their time to really understand the whole situation and to go through extensive documentation provided. Highly experienced in such matters and skilled.
Given a few emergencies during the whole process - they were always available to jump in and adjust what's required to speed up the process.

I am forever grateful to have my child back home much earlier than was initially estimated.

June 10, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Simon and Poppy.

Rated 5 out of 5 stars

First class service

Unfortunately I needed advice and to obtain Grant of Probate but I knew immediately I was in good hands with Amber Morris.
Not only was Amber very efficient but everything was dealt with sympathetically.I was kept upto date throughout the process and any concerns or questions were resolved swiftly.
First class all round service.

May 1, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Amber and Brethertons.

Rated 4 out of 5 stars

I dealt with Amber Morris and found she…

I dealt with Amber Morris and found she kept me informed all the way through with my late partners estate.

June 22, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We are pleased you had a positive experience with Amber and Brethertons.

Rated 1 out of 5 stars

Careful as you may be overcharged....

Appalling company that has just admitted to me IN WRITING ('Strictly the matter should not have been progressed' and 'I apologise that the situation developed') they not only didn't carry out proper Anti Money Laundering checks but also sought to overcharge my company by almost £1500 to boot. Were a good firm of solicitors once. Now ? Avoid. Avoid. Avoid. As others have noted, seem to be simply interested in what fees can be charged.

June 17, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our clients and we consider feedback as an opportunity for improvement.

On this occasion, your concerns have already been fully considered and responded to in line with Brethertons’ complaints procedure and we have provided you with our regulators details. There is therefore nothing further to add in response to your comments.

Rated 4 out of 5 stars

Fixed Price Consent Order

I used Brethertons for a Consent Order only as part of my divorce. I used their Fixed Price package but had an added complexity that required a solicitor, so paid for some time from a solicitor. The Consent Order through the fixed price is drawn up by a paralegal and not a solicitor. It has taken about 7 months from start to finish. Some of the delay was because of Christmas holidays but mainly because Brethertons respond to every email 10 working days on the dot to any communication sent to them. The timeline was fine for me but if you’re looking for your consent order to be done quickly this may be an issue using the fixed price package.
There were careless typos and errors in the draft documentation prepared by the paralegal that added to delays and could easily have been avoided.
Lisa, the solicitor who dealt with the added complexity, was extremely compassionate, professional and understood fully my case and spent time talking with me over the telephone.
I did quite a lot of shopping around and taking advantage of the free telephone calls offered by many companies who offer divorce packages and chose Brethertons as a result of one of these calls.
Speaking to friends who have used similar packages with other companies, it feels Bretherton’s timelines and service are favourably comparable.

May 16, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your review, we appreciate you taking the time to review us.

Rated 5 out of 5 stars

A painless experience in a complicated process

Sarah made the setting up of LPAs quick and easy. She kept us updated throughout the process and covered every thing so clearly that we did not have to ask many questions. Thank you very much.

May 14, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Sarah and Brethertons.

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