Brian Hilton Motor Group Reviews 

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I purchased a Geely EX2 Inspire from the Brian Hilton group in North Gosford. They also have a branch in Wyong NSW.

I took it to an independent detailer, because I know that dealers notoriously provide expensive and sub-standard protection.

When I went to pick up my “new” car after two days in the detailer's care, he pointed out that the car had been damaged and repaired.

The damage included bog filler and respraying to both sides of the boot lip interior, tape marks in the paint work where masking tape has been applied to paint before it has set, overspray on the black trim and the main logo on the rear of the car, a partially removed identification sticker and a counterfeit logo to the right hand side of the boot that was visibly crooked! (By the time I handed the car back it had actually started to peel off).

Feeling angry with myself for not noticing the damage when I picked up the car (because I stupidly trusted the nice dealer ) I returned to Brian Hilton to have the car inspected. They tried to blame the detailer. As if he could have damaged and repaired the car in two days! And why would he draw my attention to it? Fortunately the detailer has 24/7 time stamped surveillance.

I demanded a refund on both the purchase price and the cost of detailing, to which I am entitled under Australian consumer law. Brian Hilton came back to me with an offer of new vehicle detailed to the same extent, and a refund on the detailing I had spent on the first car. I accepted the deal, only to have them backflip and claim that they had only offered to restore the status quo: a replacement vehicle with the same level of detailing. I pointed out that this deal was actually to their advantage. They would still make a profit on selling me a new car, and they would have the first car, complete with the benefit of professional detailing, to resell once they had repaired it.

I eventually secured a full refund on the terms I requested. At no time did I receive an apology, or any explanation as to how a damaged vehicle was misrepresented as a new one. In an added twist, I noticed that the odometer had 75km unaccounted for.

I should have come to Trust Pilot first! I note that this business has a low star rating. Lesson learned.

Same as Jack, five stars for their sales process but that's where the 5 stars disappear because once they have your money they don't want to know you. Bought a gwm ora because of trumps war and the cost of diesel, car is fine but the service department at brian hiltons is shit. They don't have product knowledge, put you on hold forever and never call back when they say they will.

A five star review for their sales process but that's where the 5 stars disappear because once they have your money they don't want to know you.
Purchased a seven year service pack with our $53k Skoda that they failed to register, so took our money, pocketed it and didn't provide the product they sold us.
They have refused to take any responsibility and while we're paying for services that should be free are blaming Skoda who when we call them have no idea what we're talking about.
You've been warned ... all that glitters in the case of Brian Hilton turns to a very rancid brown !

My husband and I I just bought a Mazda cx9, it was a great experience from start to finish. Our salesman was Michael O’Connor and he was absolutely amazing! He was not pushy at all, he was super helpful and completely honest with everything! He went above and beyond to get us the best trade in possible and to purchase the extended warranty. We now have 10 years roadside assistance and a 300,000km warranty, which is amazing! I would highly recommend if you are after a new car go and ask to see Michael, you won’t be disappointed

We purchased a brand-new Haval from Brian Hilton Toyota and unfortunately our experience has been extremely disappointing. Over the last 12 months, the vehicle has spent a significant amount of time undergoing major repairs despite being only 3 years old.

Due to the ongoing issues and loss of confidence in the vehicle, we requested a refund/buyback under Australian Consumer Law. Our request was declined, and instead we were offered a discount on another Haval.

After repeated repairs and ongoing inconvenience, this outcome was very frustrating and left us feeling unsupported as customers. We expected a reliable vehicle and a resolution that reflected the seriousness of the ongoing problems.

Based on our experience, we would not recommend this dealership and would encourage others to carefully consider their options before purchasing

I have an aging Renault purchased from Brian Hilton Motor Group Wyoming near Gosford. My rego check said I did need to replace rear brake rotors, so I called the local dealer, and 2-weeks have passed with no call-back or quote to my email address they confirmed was on file. *What a useless bunch of people.
*Would not recomend Brian Hilton Group to anyone.

I was very impressed with Johnny at GWM, Wyong. He is very personable,polite and calm. As I had not driven such a technically advanced car, he was extremely patient, answering all my questions thoroughly, to ensure I felt confident when driving my new car.

I was disappointed with the service provided. The process was very slow, and there appeared to be poor communication between the administration staff and the workshop team, resulting in conflicting information. This created confusion and made the overall experience frustrating. I expected a more professional and efficient service.

After purchasing a car with an extended mechanical warranty I noticed that a a rear seatbelt was completely broken. I tried contacting Brian Hilton via email on their online portal three times and never received a response. After three months of chasing them up on the replacement part that independent mechanics site takes one day to source, the vehicle failed registration due to the seatbelt. Brian Hilton offered a date after the vehicle was unregistered and showed no interest in rectifying the situation.

Unacceptable post sales experience, I cannot recommend purchasing from Brian Hilton. 1/5

I recently purchased a new vehicle at Brian Hilton Suzuki in Wyong. From start to finish, it has been an excellent experience. From walking in, finding, and test-driving my car, the team at Wyong could not have been more helpful. I would like to thank Mark, Jake, and Katrina in Finance for an utterly smooth transaction, and for A class customer service. I would highly recommend checking their showroom out if you are looking to purchase a new vehicle. I simply love my car and am very confident that should I need any help in the future, they will do their utmost to assist me. Thanks all !!

WOULD NOT RECOMMEND BUYING A VEHICLE FROM HERE
Bought a 2020 H6 Haval Brand New
From here unfortunately.
No such thing as customer service, honestly, Honouring the warranty and the list goes on.
Major problem with vehicle loosing oil yet no oil leaks or lights on dash etc
Hasn’t done 40k
Vehicle was driven Onto back of Tow truck and taken back to Bryan Hilton. No smoke coming out of engine no Oil leaks no dash lights nothing, just a noise in the engine when it started for 3-5 seconds that just started.
Vehicle had been serviced 4mths previous including an engine oil flush.
1 month later get a call from the workshop stating my whole engine including turbo
Had seized and it would cost $19k to replace. I said I’m under warranty and how did the engine seize?
Well that started a 2 month back and forward of phone calls and emails, lots of promises to provide information as to how this had happened but no production of any mechanical reports chain of custody events. Nothing.
I have then rang and left a message for the General Manager of Brian Hilton, Steve, after no contact from the workshop manager, Nathan, or the Customer relation manager, Bernard, after 2 weeks and guess what?
No response after 5 days.
So after 3 months of them having my vehicle, providing no evidence of why the motor had seized.
when it left my possesion it was not.
And then just refusing to even answer
I’ve now had to go to Dept of Fair Trading so that I can then take them to VCAT and sue them.
I would firstly suggest you think very hard about buying a vehicle from Brian Hilton and secondly if you have had any problems what so ever take it straight to Dept of Fair Trading and hold them legally responsible.
Remember Australian Consumer law protects you against unfair and unjust decisions.
And decisions that contradict the ACL
Go straight to Dept of Fair Trading
Warranty means nothing just a sales pitch

Just a rego check, which required the removal of the ABS light costing $1600 the work was completed. I noticed that the serial number on the ABS actuator didn't change which they said they'd replaced. Maybe they replaced the internals? But the real problem is that 3 months later the car has to be written off because 2 different quotes to fix the suspension are above $4000 and the car is undrivable. They did not bring this to my attention for the rego check. The car is old and i wouldn't have proceeded with the ABS fix if they had alerted me to this.

After numerous recommendations to use this dealership by colleagues and friends I will make sure I provide them with a full run down of the service I received.

I booked in my car for a service before I proceed with the sale of the vehicle. After taking the vehicle back it has developed a new issue that previously wasnt there when the car is started. This wasnt there before or flagged on the service so it clearly happened at some point during re-assembly.

The dealership amongst refusing to admit that they would have caused the fault then refused to even look at the car until I debated the matter for half an hour. After an hour and a half it was pretty much being told that they are doing me a favour by then booking in the car again to be fixed the following week and that normally I would have to wait a month (lucky me).

After asking for a loan car during the repairs in the following week I was again told I am out of luck but they will see if they can do anything for me (lucky me again).

I would be hard-pressed to ever return to this dealer voluntarily and would highly advise servicing elsewhere.

Going the Extra mile . . .
We often take for granted that our car repair will be completed without drama.
People often leave bad reviews when their expectations are not met. sometimes there IS drama.

* at Brian Hilton KIA Wyoming
Claudia is the go-to-person who organises, co-ordinates and negotiates unexpected findings and complications that people will NEVER know about. Claudia is worth more money.

* our unexpected car repair met with an unavoidable delay over Xmas and NY for reasons beyond KIA's control.

* our personal situation and special circumstances meant we needed a car for multiple specialist appointments in Sydney booked over 3 months ago. this was met with an outstanding response . . . a loan car free of charge. this ended up being for over 5 weeks.
THAT'S what 'family' does.
the Brian Hilton KIA mission statement says 'they look after their KIA family'. they did.
well done Brian Hilton KIA Wyoming. well done Claudia.
again . . . . THANKYOU

We bought a Suzuki swift sports from Wyong Brian Hilton Gabe was really helpful we are so happy with the car and especially the professional way we were treated . Thanks Gabriel Dedes for your service would highly recommend Mark Donald

From booking-in for a service to dropping-off it was a smooth, hassle free experience. Unfortunately, I misplaced my mobile phone but Reception went out of the way to help me locate it by allowing me to use a personal mobile! A round of applause for the Customer Service team. They also have great coffee:)

I wish I could give them 10 stars for the service that was provided! Absolutely incredible work from Brian Hilton motor group! The service was friendly, helpful and efficient! We just had our Renault Kangoo serviced. I will definitely recommend your service!

brought a SSangyong 3 weeks ago new still no rego papers car still in their name get the brushoff everytime contact them.would not recommend them at all,too quick to push you out of the yard and forget about you

My advice would be starting stay away from Brian Hilton, the service department is very poor and slow at correcting issues and dealing with customers.

We brought a new Haval H6 from Brian Hilton and the Haval Sales team was fantastic, however from the delivery onwards we have had issues in getting a large range of minor issues fixed. One of the big issues is that each time you call or go in to drop your car off, someone different looks after your "open case". The other issues is that no one seems bothered to take on these issues and ensure that they gent rectified in a timely matter.

I'm coming up to 4 months now, and some of the issues from day one still haven't be fixed, and i wouldn't be surprised if in another 4 months im still chasing people up to get parts ordered. It appears that Brian Hilton MG is more concerned about their Toyota brand than the new Haval business.