Delivery was quick, but wrong items delivered. I ordered polybags for my child’s party and got different bags than I ordered, which was annoying as we spent so much time picking them out and wanted sp... See more
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I'd ordered 19 polybags for my son's party bags. A week passed and I'd still not received the delivery notification, then I started to worry. I read through the Trustpilot reviews from customers who h... See more
My first time using this company as I was looking for bagged sets for my grandchildren’s Christmas stockings. Found the perfect sets - a snowman and a Santa at a brilliant price (much less than other... See more
I'd never heard or used this website before so when I was searching for a particular Lego set for my Grandson & it came up cheaper on brick-a-brak I was a bit dubious. I checked out the reviews before... See more
Company details
Written by the company
If you are looking for rare and discontinued LEGO products you have found the place to be. We specialise in selling hard to find LEGO sets at the best prices possible. We have a fantastic, permanent 3 for £10 off on LEGO polybags.
Contact info
69a Avon Road, RM14 1RF, Upminster, United Kingdom
- 0800 520 0062
- sales@brick-a-brac-uk.com
- www.brick-a-brac-uk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Awesome service and almost instant…
Awesome service and almost instant reply to my enquiry via their contact form. This was my third order and I will be back for more.
All well and good ordering...until!
All well and good ordering - not the quickest to despatch HOWEVER, once the sets arrived BAB went silent - several emails sent, phone just rings...
The sets had obviously suffered water/damp damage and this was clearly not detailed on the website.
You learn from your experience but I would never use again mainly down to the non-existent after sales.
Lego set had multiple bags missing when…
Lego set had multiple bags missing when I contacted Jason he told me to contact Lego for missing bags. I contacted Lego customer services and they told me because the set was retired I had to contact brick a brac back and they had to resolve the problem!! After many attempts contacting them back they stopped replying . I spent over £500 with there store and there customer service is absolutely appalling. I will never buy from them again and will instead buy elsewhere.
Poor communication
Ordered items, not dispatched after a month, sent multiple online forms, tried calling them, didn't hear a thing until I sent an email saying I would be requesting a chargeback from my bank. They then said the order was cancelled with no reason given. No refund has been issued. Avoid.
This seller is a legend I don’t know…
This seller is a legend I don’t know how he does not 5 star ⭐️ absolutely outstanding service with amazing prices you won’t find anywhere. A true Lego distributor with excellent products and very fast shipping ✅
Item arrived damaged!
Before ordering i had sent this company several emails enquiring about their items. I didn't receive a response. Perhaps that was the red flag I shouldn't have ignored. However i decided to go ahead and purchase. Everything seemed OK, order processing and delivery were swift. Upon taking delivery of the item and inspecting it, there was visible damage to the box which should not be there. The items are described as brand new unless otherwise stated, which in this case they were not. Ive returned the item and a refund has been issued thankfully.
All good and exactly what my son wanted…
All good and exactly what my son wanted for his birthday. Had a small issue with delivery time but customer services were prompt to reply and it arrived on the day . Will use again and was the cheapest place for the Lego lambo I could see online .
Great service items new and perfect in…
Great service items new and perfect in packets etc.
Good price for long since retired sets
Good price for long since retired sets. Easy to browse website. Safely delivered in decent packaging. Definitely be back for other items.
Arrived quick and as described
Arrived quick and as described, would definitely recommend
Have an item missing from my order and can't get a response
Have an item missing from my order, tried to contact the company numerous times and by all digital methods available, without success or response. Extremely disappointed - I've used them before and had no problems, so no idea why there's an issue. Will happily update this review if they get in touch.
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