Brick Borrow Reviews 567

Brick Borrow is an amazing experience for great value. There’s tons of sets to choose from, fast shipping, affordable subscription packages and it’s a really great alternative to buying Lego (and having to spend lots of ££ with nowhere to store it). Need to also mention customer service - communication is great, super friendly and always extremely prompt. Even if so it happens you’re missing a piece (99% of the time you just can’t find it) just let them know and they will send you a replacement super quick (and free of charge!) so you can finish up your build. Never ever had any issues and extremely glad to be part of Brick Borrow family.

I love Brick Borrow - I’m on my second set and just about to head into month two.

It’s value for money and a great home date night or time with the kids.

We’ve borrowed the up house and groot, and we are looking forward to exploring many more sets.

The delivery and turnaround is fast and we are looking forward to being able to build bigger sets in the future.

I recommend it to all my friends and family, I get to build Lego and not have to dust it and I’m exploring sets I wouldn’t normally buy!

Excellent service and great communication. Thoroughly impressive business and Can’t say enough good things. I recommend Brick borrow for all Lego heads.

Great company. Fab idea for people who love building Lego but don’t have the space to display it all! 10/10 service.

Discovered brick borrow through a work colleague and I’ve been borrowing ever since! It’s perfect for getting to build those sets you just don’t have room for! Any issues I’ve ever had have been promptly sorted with little hassle!

I’ve now received two Brick Borrow subscription sets in a row with missing pieces, which is completely unacceptable for a paid rental service.

The first set was missing 28 pieces. The second set is already missing 8 pieces, and I’ve only checked the first page of the inventory. At this point, I refuse to spend my time counting and double-checking pieces when that’s exactly what this service is supposed to remove the need for.

Brick Borrow did offer to send replacement pieces, but this doesn’t work in practice. I ordered the set on Monday and received it on Friday. Replacement pieces wouldn’t arrive until Monday or Tuesday, meaning I wouldn’t realistically finish building until Wednesday. By the time the set is returned and logged, I’d only be able to order another one the following Monday.

That effectively turns the subscription into a two-week loan per set, meaning you can realistically borrow only two sets a month—assuming nothing goes wrong.

A far more reasonable resolution would have been free delivery on my next set, acknowledging that I was unable to properly build the set through no fault of my own. Instead, it feels like I’m paying to check their sets for missing pieces, which should be Brick Borrow’s responsibility.

Receiving incomplete sets twice in a row points to a serious lack of quality control. A rental service should be ensuring sets are complete before sending them out. I’ve canceled my subscription because the experience has been consistently frustrating and not worth the cost.

Really fun way to try lots of different Lego sets. Very friendly company.

Such a fun, brilliant idea! I’m loving Brickborrow and so enjoy picking my set and get very excited when my delivery arrives. Highly recommend for an alternative to doom scrolling!

Great builds, great communication and just all round great.

Absolutley LOVE get new sets all the time and plenty to pick from just can’t wait to be able to do the big sets

Brick Borrow has been fuelling my nephews and my own Lego addiction for quite some time now! Absolutely fab company to deal with lots of awesome builds to choose from and we have loved building them together!

Always great customer service. Kind and prompt.
Easy to use, good product choice, always takes feedback on potential improvements.

Using this site is a seamless experience. Quick and easy delivery and the customer service is fantastic. It’s such a great idea.

A fantastic service and brilliant idea. We love Lego but have no more room to store sets. This gives us the option to choose bigger, exciting sets we wouldn’t otherwise be able to build. The customer experience is excellent too! Thank you!

I've been using them for a while now. It's great since I enjoy the building, and the disassembly is actually very fun too.
However, of the 6 sets I've borrowed, every single one has had missing parts. They've never been integral for the model - it can still be completed, just lacking some detail. But they don't bring much care at all into checking pieces.

Subscribed to builder package ..can't pick any sets at all ????
Glich in the system so all is well and prompt response from brick borrow

Son says brilliant company,huge range of Lego and very assertive customer service

This is such a great service. My husband signed me up for a year for my birthday and so far I have borrowed 4 sets (joined in November.) There is always so much choice and the filters mean if you are looking for something specific it is easy to navigate. Sets arrive quickly and i have never had issues with missing bricks. It's super easy to return sets, tape, return seals and postage labels all come in your box. I am impatient and track my returns to Brick borrow and the customer service team are very kind in confirming receipt and letting me select my next set. I love Brick borrow. It has been the gift that keeps on giving.

We have been using Brick Borrow for over a year and we have had some amazing sets. The Lego always come clean and complete sets and if there is a piece missing, they send it to you the next day. Their customer service is second to none.
We love it so much we upgraded to Master Builders. Thanks for the great work Brick Borrow - keep it up 👍

I’ve seen the company advertised loads of times on various social media, and never gone for it. I’ve been looking at different Lego sets for ages now, but with the price of some of the ones I’d been looking at and the storage space you need to display them; it’s just not practical. Then Brick Borrow happen to pop back up again. I ordered straight away!
Delivery was nice and quick with great communication.
All information for returns was clear and simple.
I’d 100% recommend the company