Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
Company replied
Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used brick house security's app…
I have used brick house security's app and services for several months now, with very few minor issues with there systems. The app and system works excellent and would highly recommend. The best part is there on point, and emediate customer service department. Special shout out to (mervin) excellent customer service!
July 8, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We appreciate your feedback. We're glad our team provided you with the support you needed. Thank you for choosing us! We're always here to help.
Brickhouse is my go to for security
Brickhouse is my go to for security. Mervin was easy to deal with and easily solved my issue. They always supply great customer service.
July 8, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued trust in BrickHouse Security! We truly appreciate that we have become your preferred choice. We're glad that Mervin was able to resolve your issue quickly and make the process easy for you. We will definitely share your kind words with him.
The service i needed was there fast and…
The service i needed was there fast and on point! As far as im concerned that's not only what I need , it's just great service all around , one can't ask for anymore
June 25, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re pleased to know that the support you received was timely and met your expectations. We appreciate your recognition of our team’s efforts, and we are always here to assist you again.
He was excellent at showing me step by…
Kelvin was excellent at showing me step by step all the features I wanted to add also he was very patient and made sure all my questions were addressed admittedly.
July 2, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We're delighted to hear that Kelvin took the time to guide you through the features of your GPS device, ensuring you felt comfortable using them and maximizing its potential. We will be sure to let him know how much you appreciated his patience and support.
You guys have a STAR
You guys have a STAR! On your hands with Mervin! He was so patient and knowledgeable! He was able to get me up and running in no time… I truly felt him holding my hand. Thank you. For being so kind to this old Vet!
July 1, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful review. We're pleased to hear that Mervin guided you through everything with patience and care. It's important to us that you felt supported every step of the way, as this is the kind of experience we aim to provide. We'll make sure your feedback reaches him. Thank you for your service, and thank you for your trust.
I had a fantastic experience
I had a fantastic experience. The customer service was exceptional, and Trish was especially wonderful to work with. She was friendly, responsive, knowledgeable, and went above and beyond to make sure everything was taken care of. I truly appreciate the outstanding service and highly recommend Brick House GPS.
June 30, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We're glad to hear that Trish made your experience feel seamless and well-supported. Her dedication to assisting customers is something we genuinely value, and we will be sure to pass on your appreciation to her. Thank you for choosing our GPS services and for your recommendation!
I love my Spark Nano GPS trackers
I love my Spark Nano GPS trackers, I had some questions about them and I talked to Trish and she helped me with everything I needed. It is great to talk to a person and not a robot
June 30, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re thrilled to hear that you’re loving your Spark Nano GPS trackers and that Trish was able to provide the answers and assistance you needed. It makes us happy to know our team gave you a more personalized support experience. We will be sure to pass along your kind words to her.
Easy to use platform
Easy to use platform, when I ran into difficulties reactivating Kelvin was AMAZING at helping me with that. Very responsive as far as customer service! Couldn't be happier with my choice of companies.
June 30, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad to hear that the platform has been easy to use and that Kelvin was able to help you reactivate your service quickly. We'll be sure to inform him of your appreciation for his responsiveness and support. We look forward to continuing to assist you.
I have looked for GPS trackers and…
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of range the tracker does not work. The GPS tracker that I got from BrickHouse does not use BlueTooth and works exactly as advertised. The installation was easy. If I ever need another GPS tracker, I will go with BrickHouse!
June 26, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We appreciate you allowing us to provide the GPS solution you were looking for. We’re glad our devices, which doesn’t rely on Bluetooth range limitations, is giving you the reliable performance you expected. It’s also great to hear the installation was easy.
Thank you for choosing BrickHouse Security, and we’ll be here whenever you need us.
This was the easiest purchase I have…
This was the easiest purchase I have made.
My elderly Dad has gotten confused a couple of times and this system is perfect for us. I can set up a fence and know when he leaves home and when he is back.
The pricing was simple to understand and less expensive then some others.
I would tell everyone with a loved one that still wants to be independent this is the way to protect them.
June 16, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing this with us. We’re grateful to hear that our GPS solution is helping you stay connected with your father while supporting his independence and giving your family greater peace of mind.
We’re also glad the setup and pricing were simple and easy to understand. Thank you for trusting BrickHouse Security with something so important and for recommending us to other families seeking a way to support their loved ones.
Mervin was extremely helpful with my account login issue
Mervin was extremely helpful with my issue of being able to login and access my new tracker. Very fast responses and clear directions on what to do in order to get the correct app and login and see the tracker and monitor.
June 25, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We're glad that Mervin was able to help you resolve your login issue and guide you through setting up the correct app to access your account. We will be sure to pass along your kind words to him.
Reply from BrickHouse Security / BrickHouse GPS
We're glad to hear everything was good. Thank you for your support and for choosing us!
Good Service
Thanks for helping me with my issues. The text help was very convenient. I called the number last night outside of business hours and then got a text back in the morning. That was very helpful as my days are very busy. Mervin was the rep who helped me. He did everything in a timely manner, he was able to solve my problems, and he was very nice about it. I appreciate that. Thanks!
June 24, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re glad to hear that being able to reach us by text made it easier for you to get support with your busy schedule.
Mervin will be pleased to know that his timely assistance and friendly approach are appreciated. We will gladly pass your comments on to him.
Very accurate and efficient
Very accurate and efficient, able to locate my vehicle while my child was using it.
June 8, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad the device has been accurate and reliable for you, especially in helping you locate your vehicle when it was in use.
We appreciate your support and are always here whenever you need us.
Tracking device
Mervin helped me this morning to track my device and find out why it wasn’t working.
They are very responsive and it’s an easy way to communicate through text. If you ever need assistance you simply text and they respond quickly and efficiently during business hours. Thank you for your help Mervin!
June 17, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We appreciate you recognizing both Mervin’s help and our SMS support. It’s great to know it’s making things easier for you.
We’re glad we could assist you, and we truly appreciate your support.
BrickHouse security tracking devices…
BrickHouse security tracking devices are the best! I've been using mine for like 4 months and it has been perfect. They are very easy to communicate with. If you're like me and don't like talking to people on the phone you can just text message them and they get back with you very quickly just like today I spoke with "Mervin" and I took care of my request ASAP! I highly recommend BrickHouse!
June 16, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind feedback! We are thrilled to hear that your GPS device has been performing well and providing you with a seamless experience over the past few months.
It's wonderful to know that being able to contact us by text has made things easier for you. Mervin will be glad to hear that his quick assistance made a difference. We truly appreciate your recommendation and the trust you have placed in BrickHouse Security.
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words. We’re glad to hear you’ve had a positive and dependable experience with us.
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re glad to hear you’re happy with the devices and appreciate your support.
My experience was wonderful
My experience was wonderful. The customer service they were nice. They were experienced with their work and Mr. Keen he was so professional he got his prompt and everything correct I would recommend anyone to do business with this company with the employees that you have. Thank you so much for your help to whom this may concern.
June 9, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful feedback. We’re pleased to hear that you had a wonderful experience and felt well taken care of by our customer service team. Mr. Keen will be happy to know his professionalism and prompt support stood out to you.
Your recommendation means a lot to us, and we sincerely appreciate your trust. We’re always here whenever you need support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.