Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
Company replied
Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Mervin assisted me today with my Nano…
Mervin assisted me today with my Nano spark 7 while traveling. We were able to make some adjustments and now hopefully the device will work better.
Thanks
May 11, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad Mervin was able to assist you while traveling and help make adjustments to optimize your Spark Nano 7. We hope these changes improve your experience, and our team is always here if you need further support.
It's definitely the best I have yet…
It's definitely the best I have yet tried and I've tried several. I don't think I'll be trying out anymore trackers. I would and will recommend this tracker and this company to anybody and all who may or may not need to keep tabs on their vehicles. And the customer service is also great with any questions I have had. Thank you for being the best company I've dealt with on something like this
May 9, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful feedback. We are delighted to hear that, after trying several trackers, ours is the one you trust and feel confident recommending. It’s also fantastic to know that our support team has been helpful whenever you’ve had questions.
We sincerely appreciate your trust and support, and we will continue to work hard to provide a reliable product along with the support you can depend on.
the support from the agent is worth it…
the support from the agent named Trish is worth it to have this service, he has absolutely lots of patience with me and sent me pictures to understand what we were talking about.
I learned a lot today how the conditions for notifications work!!
May 7, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful feedback. We’re glad to hear that Trish was able to provide patient, detailed support and that the visuals she shared helped make the notification settings clearer for you.
It's wonderful to know that you learned something new today, and we sincerely appreciate your trust and kind words. We're always here if you need any further assistance.
The service from the product is…good and easy to use with fast updates
The service from the product is reliable and the updates are pretty fast. Customer service is also good
April 24, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear you find the service reliable and appreciate the fast updates, as well as the support from our customer service team.
We look forward to continuing to support you.
I give it a 8.5 out of 10
I give it a 8.5 out of 10. It s pretty reliable and work perfect. Definitely recommend this tracker
May 4, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're glad the tracker is reliable and working as intended. We truly appreciate your recommendation and your trust in us.
It works as advertised.
Unfortunately, we have felt the need to track our adult daughter's whereabouts from time to time.
Your service is just what we need.
She has agreed to this, so it was easy to mount the tracking device in the rear hatch area.
The by minute update is enough.
Essentially, she knows that we know, and that helps to keep us in the comfort zone.
May 8, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your feedback. We’re glad to hear our product is working as advertised and that the minute-by-minute updates and setup have met your needs. We appreciate your trust in our service, and we're glad it has proven to be a practical solution for your situation.
We’re always here if you have any questions or need further assistance.
Great product
May 8, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear you’re happy with our GPS product. If you ever need anything, we’re here to help.
I love brickhouse tracking device for…
I love brickhouse tracking device for my car. I am aware of where my car is at all times.czarmaine was very helpful with assisting me.
April 23, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re pleased that the tracker has been working well and providing you with added reassurance.
We’re also glad to hear that Czarmaine was very helpful in assisting you. We’ll make sure she sees your feedback. If you have any more questions or need further assistance, we're here fo you.
Mervin understood my issue and…
Mervin understood my issue and patiently resolved it for me. His customer service skills are far above expectations!
May 7, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that Mervin understood your issue and resolved it patiently, providing service that exceeded your expectations.
Feedback like this is very valuable to our team, and we will make sure Mervin receives your recognition.
Trish help me understand the product…
Trish help me understand the product and provide great customer service. Overall this company provides great customer service as well as great products. Will continue to do business with BrickHouse.
May 7, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re thrilled that Trish could provide you with excellent support and help you better understand the product.
We truly appreciate your feedback, as we always strive to deliver the best in both our GPS products and customer service. Your continued trust means a great deal to us, and we look forward to continuing to support you.
Ordered the Spark Nano 7 with the super…
Ordered the Spark Nano 7 with the super magnetic case. It said 2 day shipping and that accurate. When I got the product it was exactly as described. I had to reach out to support to find out what app to download and Czarmaine helped me in lightning speed. I’m very thankful for the quick support that offered via SMS. It wasn’t charged but it charging now. As soon as I plugged it in it immediately located itself on gps and that was verified by me downloading and logging into the app BPS:GPS TRACKING. So far so good. It has located directly at my house and seems to be charging accordingly.
May 5, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience with us. We're pleased to hear that everything arrived as expected and that the shipping process was accurate and timely. It's wonderful to know that Czarmaine was able to guide you quickly and make the setup easier for you. We truly appreciate your trust in us and are glad to hear that everything is off to a strong start.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Headline: Outstanding Support - Trish made it Easy
I cannot say enough good things about BrickHouse Security, specifically their support representative, Trish! I needed assistance with my device and reached out via their text message support. Trish was absolutely awesome-she was prompt, knowledgeable and resolved all my questions and issues immediately. It is so convenient to get expert help via SMS without waiting on hold. The professionalism and speed are unmatched. Thanks Trish and Brickhouse, for making this process seamless.
May 6, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re thrilled to hear that Trish provided prompt, knowledgeable, and seamless support while addressing your device questions.
It’s wonderful to know that our SMS support made the process more convenient for you, and we’re glad everything was resolved quickly and smoothly.
We truly appreciate your kind words and trust. We will make sure Trish sees your feedback; she will be very happy to hear it. We’re always here to help whenever you need us!
Excellent customer service
Very timely and Melvin was very knowledgeable and helpful!
May 4, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re pleased to know that Mervin provided prompt, knowledgeable, and helpful support. We will make sure to share your kind words with him! We are here whenever you need assistance.
I called to temporarily cancel my…
I called to temporarily cancel my subscription for the 2 devices that I have because we had some major remodeling done and Trish helped me out by letting me know that my subscription charges are for every 3 months and gave me a few free months to help me out. I am extremely grateful for her happy, helpful and friendly service!
May 3, 2026
Unprompted review
CZARMAINE This a…
CZARMAINE This a great product showed right where my vehicle was . thinking about getting another for my granddaughters car. Great customer service.i am very pleased
May 1, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're glad to hear that the GPS device has been reliable for you. It's wonderful to know you had a positive experience with our customer service as well.
We appreciate your support and are honored that you're considering another device for your granddaughter's car. We look forward to serving you again!
Service has been great !!!!!
Service has been great had a small issue and they made is correct right away and for the money you really cant beat there price point on equipment or monthly service
May 1, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re happy to hear our team was able to address the issue right away and keep things moving smoothly.
We’re also glad the value of the GPS product and service has stood out to you. We’ll continue working hard to provide reliable service and value you can count on.
I found this service to always be…
I found this service to always be reliable and the customer support is always very responsive and quick to help. Even if I have stupid questions. I would recommend them to anyone in need of this. Customer service Trish was very helpful and fixed my problem without haste
April 27, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words and recommendation. We’re glad to hear you’ve found our service reliable and our support team responsive and helpful. We never want anyone to hesitate to ask questions, and we’re happy Trish was able to resolve your issue quickly and with care. We appreciate your trust and support!
Mervin assisted me with quick response…
Mervin assisted me with quick response and solution to my issues.
April 28, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad that Mervin was able to assist you promptly and help resolve the issue. We will definitely pass your feedback on to him, and we’re always here if you need further support.
Mervin was great help!
April 28, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your review! We’re glad to hear Mervin was a great help. We will certainly share your feedback with him.
My experience has been absolutely amazing
My experience has been absolutely amazing. It is very up-to-date and on the spot I like that it gives me the address of where it is printed on the map very accurate and very usable. I have no complaints at the moment.working with Trish has been a great experience!
April 26, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad the accuracy and real-time updates of our GPS device have been helpful and that you’re finding everything easy to use.
We’re especially happy to hear that working with Trish has been a great experience as well. We truly appreciate your support and are always here if you ever have questions or need assistance.
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