Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
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I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
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Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Their customer service is very prompt…
Their customer service is very prompt and patient. Trish worked hard to troubleshoot the issues that I was having. She was very knowledgeable. The product works great and I'll be purchasing more for my other vehicles
March 25, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad Trish was able to patiently troubleshoot the issues with you and get everything working as it should. We’ll let her know about your experience; she’ll be happy to hear it.
It means a lot to hear that our GPS product is working well for you, and we truly appreciate your continued trust as you expand to more vehicles. We’re always here whenever you need support.
Very Helpful!
Trish was very eager to help me change the settings on my BrickHouse Nano GPS tracker. She was knowledgeable and clearly presented my options. She made the necessary adjustments for me to help preserve battery life. A+++ customer service!
March 26, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad that Trish was able to guide you through your options and set up your BrickHouse Nano GPS tracker in a way that best meets your needs, particularly regarding battery life. Our goal is always to make things as clear and easy as possible. We will make sure to pass along your kind words to her; she will truly appreciate it.
My experience was great
My experience was great. They were very attentive when i had questions and my gps worked wonderful. Very cost efficient. The only thing that could be better was if they communicated with you better if they haven’t received a payment, and notified you in advance instead of cutting service off. But if you pay your bill you won’t have to worry about that. I definitely recommend their service. 10/10
March 25, 2026
Unprompted review
It allows me to keep constant updates…
It allows me to keep constant updates on my vehicle location. It’s extra added peace of mind to know the exact location of the vehicle as well as the driver if something should happen.
March 25, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We're glad to hear that the real-time updates of our GPS product are helping you stay informed and giving you extra confidence about your vehicle and driver.
Thank you for trusting us to help protect what matters most. We’re committed to being there when you need us.
Kelvin was amazing
Kelvin was amazing. My dog ate my battery pack and Kelvin assisted quick and efficiently, to satisfying my request, and get a new battery pack sent out the same day. The best customer service I’ve ever experienced.
March 25, 2026
Unprompted review
I enjoy it very much
I enjoy it very much. It gives me a peace of mind knowing my property is secure.
March 24, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re delighted to hear you’re enjoying our GPS product and that it gives you peace of mind knowing your property is secure. That’s exactly what we aim to provide, and it means a lot to know it’s making a difference for you.
I want to thank you for your help in…
I want to thank you for your help in deactivating my account. Mervin was a great to me in identifying that my card on file was an old card that was no longer used. I was able to enter the correct card and Mervin made my experience smooth and quick.
March 23, 2026
Unprompted review
great customer help and great devices
the customer service was great i got help from Kevin he's was fast straight forward answered everything i asked about and got it done for me with no problems no spending hours waiting for replies or a conformation. the companies devices are also really good quality sturdy and long lasting test it on a decent 2 hour trip back and forth with no problems not even a budge I would 100% recommend them with great products and customer service
March 23, 2026
Unprompted review
Fantastic customer service
Fantastic customer service! A++++ Knowledgeable staff!
March 20, 2026
Unprompted review
I was having trouble reactivating my…
I was having trouble reactivating my device after turning it off a couple years and the representative Trisha who was assisting me through text helped move my Gmail account over to my Yahoo account she was able to resend me the email so I was able to log in she helped walk me through the process of getting back into my account I feel like she went above and beyond assisting me in the areas that I needed help in.
March 19, 2026
Unprompted review
Great product quality and superior…
Great product quality and superior customer service. Fully satisfied with Brickhouse security.
March 19, 2026
Unprompted review
Ordered and had it set up in minutes
Ordered and had it set up in minutes, longest part was getting the additional battery pack charged up. After initial install it took about 2 hours for the tracker to start sending data points.
March 18, 2026
Unprompted review
Great communication
Great communication
Fair price
Reliable devices
This is a company that delivers on their promises.
Trish and her colleagues are very helpful
March 18, 2026
Unprompted review
Sold my vehicle
Sold my vehicle. Removed my tracker. Discontinued service for maybe 6 months. Bought a new vehicle. Added the tracker.
Here’s where it gets good: i emailed asking how to go about reinstating the coverage. Instant answer! They put my tracker back online super fast! Had all my payment details from the other current tracker so just added this one back so i have two currently activated. When it didn’t track on my app- they immediately had an answer! No issues at all. Love this company! Czarmaine was super helpful.
March 18, 2026
Unprompted review
Great product..works very well simple…
Great product..works very well simple to use.
Thank you Czarmaine for your help
March 27, 2025
Unprompted review
Great customer service
Great customer service , All I had to do in order to receive assistance logging in was text their number and a representative Trish text me back immediately and had me in my account in a few minutes!
March 18, 2026
Unprompted review
Excellent service
I have been dealing with brickhouse security for about a year now. It is definitely worth it for security reasons and very affordable. I noticed a lil glitch from time to time. But needless to say it's accurate and on point. Thank you mervin for your time and patience with helping me today. Great customer service skill
March 17, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued support over the past year! We’re pleased to hear that our GPS solution has been both accurate and valuable for you. We understand that minor issues, such as occasional glitches, happen. If you notice anything that seems off, please don’t hesitate to reach out so we can investigate and ensure everything is functioning as expected.
We will be sure to pass along your thanks to Mervin. He will really appreciate it.
Marvin was very helpful and made sure I…
Marvin was very helpful and made sure I understood exactly what I was doing before I was doing it I felt comfortable and confident and what I was doing and never thought I'd actually be able to do this on my own but with his help here I am thank you so much for your patience and your time I've had a few people who have worked in this company that have not leveled up to the experience that I've had with Marvin he definitely needs to be recognized for all of his hard work
March 6, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear that Mervin was able to guide you patiently and thoroughly, and that you felt comfortable and confident throughout the process.
We truly appreciate your kind words about his support, and we’ll make sure your feedback is shared with him as recognition of his hard work and dedication.
Thank you again for your trust! We’re always here if you need anything moving forward.
I love how accurate my trackers are
I love how accurate my trackers are! They give me a peace of mind knowing where my rental cars are! Battery life isn’t the best when they’re being used daily but overall a GREAT PRODUCT once you have them good and charged!!
February 28, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that our GPS trackers provide you with peace of mind and help you keep track of your rental vehicles.
We understand that battery life can vary with daily use, and we would be happy to share tips to help you maximize your device's performance. We appreciate your support and are glad that you are enjoying the product!
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