Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
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Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Mervin was who helped me
Mervin was who helped me. i can’t say enough about how patient and helpful he was. The response to my chat was immediate and more so he did not make me feel like a total idiot. Just very polite and so very helpful. Outstanding customer service
February 27, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind feedback. We’re glad to hear that Mervin was patient, helpful, and responsive, and that he made your experience comfortable. Creating a positive and supportive experience for our customers is very important to us, and we will be sure to let Mervin know your appreciation.
love to see my vehicles location in…
love to see my vehicles location in real time
February 26, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear the real-time tracking is providing the visibility you need. If you ever need any assistance, our team is always here to help.
Excellent service!!
Always quick to respond to my messages and reactivate my service with zero issues. All of the agents are very polite especially trish!! Very great overall experience.
February 24, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We appreciate your continued trust! We're pleased that your service reactivation went smoothly and that our team has been helpful. We're here for you whenever you need support, and we'll pass your feedback along to Trish and the team.
Brickhouse customer care
Brickhouse customer care has been available to help every step of the way and assisted when devices have had issues. The experience has been really great. Czarmaine was able to resolve my issue on a unit that was not working properly
February 24, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We understand the importance of reliable support, especially when a GPS device isn’t functioning as expected. We're glad to hear Czarmaine was able to resolve the issue and that you've had a great experience with our support team. Please know we're always here to support you whenever you need us.
Great Service; Great Product
I had many questions re: the tracking device. Each time I called, the customer service representative was quick, responsive and informative. All of the information has been accurate and the device has provided valuable information.
February 12, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are always happy to answer your questions and ensure everything is clear. We’re glad our support team was able to assist you each time you called. Please rest assured that we are here to help whenever you need assistance, and we will continue to provide you with the best support possible.
I had an issue logging into the app
I had an issue logging into the app. And someone responded right away and got me logged in. Czarmaine is the agent who helped me they where amazing.
February 19, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re delighted to hear that Czarmaine was able to assist you efficiently and restore your access seamlessly. Your feedback will be shared with her.
Brickhouse security gave me great…
Brickhouse security gave me great customer service and answered all of my questions. Czarmaine the representative who helped me out was very attentive and supportive at making sure I fully understood everything and was fully satisfied
February 17, 2026
Unprompted review
Trish was super helpful taking care of…
Trish was super helpful taking care of my problem walked me through my issue got it solved in 30 minutes. Customer service was a breath of fresh air thank you Trish !
February 16, 2026
Unprompted review
I DEFINITELY RECOMMEND THIS PRODUCT
I DEFINITELY RECOMMEND THIS PRODUCT. IT IS VERY PRECISE. ALSO ASK FOE TRISH SHE WAS VERY HELPFUL.
February 8, 2026
Unprompted review
Works great gast and accuracy is awsome
Works great
Fast and accuracy is awsome
February 6, 2026
Unprompted review
When every it seems that the device is…
When every it seems that the device is not responding I can chat with a rep. wh inturns do what they do best and get my device working again. This is the best service for GPS tracking your vehicles on the market. I would reccomend them highly...
February 15, 2026
Unprompted review
The best customer service
Everything is perfect had some issues that were quickly fixed in less than 10 minutes by Mervin. The tracker itself that I bought is now working perfectly fine and by far the best ive bought.
February 13, 2026
Unprompted review
I just got this GPS Tracker and I am…
I just got this GPS Tracker and I am very satisfied with the results, it’s very accurate and precise on location
The customer service is very kind and helpful I was helped by Czarmaine 🙂
I really recommend the product
I am happy with it, thanks BrickHouse!!
February 12, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind feedback and recommendation! We're thrilled to hear that you’re happy with our GPR product and its accuracy. We’ll be sure to share your appreciation with Czarmaine; she’ll be delighted.
Always on point and never had a problem…
Always on point and never had a problem with the device or service. Highly recommend!
Trish was amazing
February 11, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your recommendation! We’re thrilled to hear that our GPS solution has been reliable for you; that’s exactly the experience we strive to deliver.
We also appreciate your recognition of Trish; she’s dedicated to helping our customers, and we’ll be sure to share your kind words with her.
Very knowledgeable staff
I bought a tracker and I’ve had lots of questions to make sure I know how to use it correctly and get the most out of it. They’ve been patient with me and they really know their stuff. I would highly recommend them based on their knowledge and just how they treat their customers with respect. They’ve gone above and beyond for me.
February 10, 2026
Unprompted review
Great tracker works perfectly I love…
Great tracker works perfectly I love the geofences and the text alerts so I do t have to open the app. Also Mervin was of great assistance when I needed question s answered about the tracker.
February 8, 2026
Unprompted review
Mervin is the greatest
Mervin is the greatest. Fantastic customer service and Mervin resolved my issue with my Eon Odyssey in less than 5 mins. I highly recommend this unit and Thanks again Mervin for prompt service. I really appreciate it.
February 9, 2026
Unprompted review
These guy's and gals know their stuff…
These guy's and gals know their stuff when you need them the most. I been with brick house for almost 2yrs. You get what you pay for. They want to help you with any issues you might have. They always have been kind and very understanding. In the month of November a problem arised so I called and they helped me within 26 minutes all taken care of. I couldn't believe the service.
they make sure that you are very satisfied with their service. I am very happy with this company. Good job you guys.....
November 1, 2025
Unprompted review
Great Service from the Rep Marvin
Great Service from the Rep Marvin. He was very helpful with helping me setup my device.
February 7, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for choosing BrickHouse Security and for sharing your feedback! We’re glad Marvin was able to assist you with your device setup and ensure everything went smoothly.
I had problems logging on to my device
I had problems logging on to my device. I texted Brickhouse and Czarmaine responded to help me. After several minutes it was discovered that I had a capital letter in my email address. I felt so foolish. Charmaine was so kind and very helpful and understanding of my mistakes. Your in good hands if you're lucky enough to get her help.
Thank you
February 7, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We truly appreciate you taking the time to share your experience. We understand how frustrating login issues can be, and we’re glad to hear that Czarmaine was able to guide you through it with understanding and care. We’ll be sure to share your appreciation with her, and you can count on us to be here whenever you need support.
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