Bridgend Motor Group - Ayr Autoplex Reviews 

340
TrustScore 4.5 out of 5

4.6

Heathfield Road, KA89BN Ayr, South Ayrshire, GB


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Rated 5 out of 5 stars

We’ve just purchased our third car from Bridgend. Over the years, they have always been helpful, professional, quick to answer questions, and thorough in explaining the process of buying and part ex... See more

Rated 5 out of 5 stars

The service was 5 Star. Any questions asked were answered clearly and politely. There did not appear to be any type of hard sales which makes a change. After having a look around the complex which... See more

Rated 5 out of 5 stars

Colin from Bridgend Ayr was great went above and beyond to help me find the car I was after and sorting everything for the car. Plenty communication and kept me in the loop every step of the process.... See more

Rated 4 out of 5 stars

Overall it was a good experience. However, after purchase the first thing I had to do was put fuel in my car. Considering customers are paying thousands of pounds it’d be nice to have at least a quart... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Repair and Maintenance

About Bridgend Motor Group - Ayr Autoplex

Written by the company

Shop Now

USED CARS USED COMMERCIALS USED WAV's

  • Over 1200 Quality Used Vehicles In Stock
  • Reserve any vehicle online for £99
  • Build your own deal
  • 105 Point Pre-Sales Check
  • HPI & VOSA mileage checked & clear.
  • Up to 12 months Warranty included
  • No Admin Fees

CONTACT US VISIT OUR WEBSITE

Driving Ayrshire forward since 1930

At Bridgend Motor Group we are proud to celebrate over 90 years investing in Ayrshire. From small beginnings, we’re still a family-owned firm, now with over 240 local employees, and 7 branches covering North, South & East Ayrshire.

Bridgend Motor Group now comprises thirteen departments whose operations encompass used car sales, used commercial vehicle sales, service, maintenance, MOT and accident repair. The company is still family owned and run with many members of the McLaughlan family in key positions. Now with some of the 4th generation working in the business. We have over 200 local employees many of whom have been with the company in excess of 10 years and some for more than 30 years! A family owned company, renowned for its excellent quality of service.

Make Bridgend Motor Group the first choice for your next car.



Contact info

  • Heathfield Road, KA89BN, Ayr, South Ayrshire, United Kingdom

  • 01292 290902

4.6

Excellent

TrustScore 4.5 out of 5

340 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(340)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

Jordan salesman dealt with our trade in and purchase of a new car in a courteous and professional manner
Couldn't have been more helpful
Received a fair price regards trade in
All in all a first class service
Easy to deal with and whole experience ran smoothly
Certainly recommend Bridgend to family and friends

June 26, 2025
Rated 4 out of 5 stars

Follow up

I had a very positive experience buying my car and trading in my old one ,a very honest
Person in Liam the salesperson who dealt with us. However I sent an email later because I have no service book asking why and have received no follow up and this is the only negative point.

June 18, 2025
Rated 5 out of 5 stars

Very professional and knowledgeable

Very professional, David was very accommodating and patient with us despite us turning up close to closing time.
Thank you for your time and we hope to see you again in future.
Massive thank you to David.
Sharada and John

May 23, 2025
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from Colin mcnair lovely chap not pushy very helpful and knowledgeable nothing a problem very happy with my experience so far.people so nice that my younger sister returned a few weeks later and purchased a car aswell excellent.

April 19, 2025
Rated 4 out of 5 stars

I had a few issues with my car the…

I had a few issues with my car the sales man Allan Dunn was very helpful from beginning to end sorted everything out I ended up with a full cash refund the customer service is outstanding. I’m just sorry that I had to return the car but all turned out well in the and the staff were amazing. Well done to Allan Dunn . John Boyd

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

First class from beginning to end…

First class from beginning to end treated me like a customer who has been dealing with them for a while couldn’t do enough for me first time I have bought a car online with just speaking to Allan Dunn who was excellent in all aspects of the process would definitely buy my next car from Bridgend motor group Ayr

May 8, 2025
Rated 3 out of 5 stars

Bad and lazy practice

the car wasn't valeted as promised. Instead, all they did was spray it all over with some kind of back to black spray making the pedals and mats extremely slippery causing my foot to slip off nearly causing an accident. Very bad lazy practice

May 8, 2025
Bridgend Motor Group - Ayr Autoplex logo

Reply from Bridgend Motor Group - Ayr Autoplex

Thank you for your feedback. We are sorry to hear that you were not completely satisfied with the valet service provided.

Please be assured that all cars are thoroughly valeted prior to sale. If there was any aspect of the valet that you were unhappy with, we would have appreciated hearing about it during the handover or even afterwards, so we could have addressed your concerns promptly.

I have spoken with our Valet Manager, who confirmed that no greasy products are ever used near the pedals. Our valeters are highly experienced professionals who have been with our company for over 20 years, ensuring the highest standards of service.

We strive to provide excellent customer service and would have been more than willing to assist you with any issues you encountered. Please feel free to reach out to us directly if you have any further concerns.

Rated 5 out of 5 stars

Just recently bought a Skoda Octavia…

Just recently bought a Skoda Octavia from Bridgend motors Ayr, A lovely young gentleman called Liam Charlton (sales executive) was so helpful with every last detail of our purchase and understanding of policies etc. his manners were impeccable too! I will definitely be recommending anybody I know who’s looking for a good car along with excellent service. Paul

May 5, 2025
Unprompted review

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