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Bright Horizons UK Reviews 

173
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers had a great experience with this company. Parents consistently praise the kind, caring, and attentive staff members who create a wonderfully warm and nurturing environment where children can comfortably thrive every single day. Families truly appreciate the engaging daily activities, beautiful natural settings, and helpful progress updates that make everyone feel completely comfortable and supported. Some reviewers were not happy with administrative challenges, unhelpful management responses, or frustrating difficulties regarding scheduled backup care services. Other people also felt that certain branch locations experienced communication gaps, staffing inconsistencies, or unforeseen issues during their time there.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm, caring, and attentive nature.... See more

Service

Consumers find service to be positive and note that children receive genuine care and attention. Reviewers... See more

Location

People report positive experiences with location, noting that the settings are convenient and in great spots... See more

User experience

Customers had positive experiences with user experience, consistently praising the fantastic mobile... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting the top-notch hygiene,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

"We were thoroughly satisfied with the services provided by this nursery. The caregivers were kind, caring, and attentive to the children's needs. Our child was happy and content during their time the... See more

Company replied

Rated 3 out of 5 stars

As a grandparent i regularly visit x3 different nursery groups 2 of which are bright colorful friendly places ,they organise simple outings,encourage independance and provide interesting and varied me... See more

Rated 5 out of 5 stars

Our daughter attend bright horizons Purley and I'm consistently impressed with the real care and imagination of the staff. They've helped her develop in confidence and she loves going to nursery and i... See more

Company replied

Rated 5 out of 5 stars

Amazing nursery, friendly colleagues they are really passionate about the children & their developmental needs. I find the App a great tool to use for many reasons update on daily activities & food m... See more

Company replied


Company details

  1. Nursery School
  2. Elementary School
  3. Play School
  4. Preschool

About Bright Horizons UK

Written by the company

Bright Horizons UK

Bright Horizons has been trusted by families for over 30 years and is one of the UK's leading childcare providers. With more than 270 nurseries nationwide, we offer safe, welcoming environments where children from three months to five years can learn, play, and grow.

Our nurseries follow the Nurture Approach and Bright Beginnings Curriculum, created by early years specialists to inspire curiosity, build confidence, and prepare every child for the next stage of their journey. Parents regularly share how much they value the warmth of our staff, the quality of care, and the reassurance that their child is happy and thriving each day.

What makes us different is our people. Our dedicated teams are passionate about creating strong bonds with families and providing opportunities for children to flourish. Alongside our nurseries, we also support families through flexible Work+Family solutions, making Bright Horizons one of the most comprehensive childcare providers in the UK.

We are proud to be recommended by parents across the country, creating brighter futures, one child and one family at a time.


Why Families Choose Bright Horizons

  • Settling-in sessions
  • Flexible session patterns
  • Nutritious meals and essential items
  • Support with funded hours and Tax-Free Childcare
  • Exceptional care for children from babies through to preschool
  • Clear communication and partnership with parents

Find a Nursery


Visit a Bright Horizons Nursery

When you visit, our nursery teams will talk you through the options available and help you understand what works best for your family.

Choosing childcare is a big decision — and we know every family's needs are different. That's why we encourage parents to visit a Bright Horizons nursery in person.

On Your Tour, You Can:

  • Meet the amazing practitioners who would care for your child
  • See the rooms, outdoor spaces and daily routines
  • Ask questions, explore funding options and discover next steps

Book a Tour


Back-Up Care

You don't have to choose between work and family. Back-Up Care steps in when your usual care falls through—vetted, insured, and stress-free.

How It Works

If your employer offers it, you're covered. Book same-day or advance care for children, elders or pets in just a few clicks.

What To Do Now

  • Check if your employer already provides Back-Up Care
  • Learn how it works and what's included
  • Share this with HR if you don't have it yet

Find out more


Contact info


3.9

Great

TrustScore 4 out of 5

173 reviews

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3.9

All reviews

(173)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

We couldn't be more satisfied with this nursery

Our son has been going to Bright Horizons since he was 15 months old. In every room he's been in (babies, infants and now Preschool), the staff have gone above and beyond to meet his individual needs, learning style, etc. They've adapted brilliantly to his quirks, followed his interests, helped him learn... His current key worker is so caring, you can tell that she and her colleagues truly love their young charges. Every day we drop him off at preschool, we know that our son is going to have a great day, full of opportunities, fun activities, visits to the park, library, etc. Trust me, I'm a teacher and I know for a fact that the curriculum that Bright Horizons delivers daily rivals that of primary one in variety and quality. Our son comes home knowing things that we haven't taught him yet, and that includes manners and routines. Sometimes he asks to go there, even during the holidays. The staff supported us through important stages such as potty training with no judgement or pressure. They've also prepared our son to become a big brother. Bright Horizons staff never fail to impress me with their knowledge, professionalism, patience, adaptability, care, dedication. I highly recommend their service and have already enrolled our second baby far in advance. As their motto states, choosing Bright Horizons isn't just about childcare, it's about their childhood.

September 29, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your wonderful feedback. We’re delighted to hear how supported your son has felt throughout his journey with us, and we look forward to welcoming your second child soon! Thank you for your recommendation.

Rated 5 out of 5 stars

Bright horizons Wilmington is the best…

Bright horizons Wilmington is the best nursery and would 100% recommend to all parents for their little one. They supported me every step of the way as my daughter started, helped with every query and reassured me that my daughter would love it there, which she truly does. Everyone who works there are amazing and always puts the best interest of the children first. They do so many activities with them each day to help them learn and develop, I love to see the daily pictures and the fun they have

September 8, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for such a wonderful review. We’re so pleased your daughter has settled happily and that you feel so supported. It’s lovely to hear how much you value the team, activities and daily updates. Thank you for your recommendation.

Rated 5 out of 5 stars

We are so happy we chose this nursery…

We are so happy we chose this nursery above all others! The teachers have incredibly kind hearts and truly love what they do, and our son is developing a warm, trusting relationship with them. The daily activities are fun, engaging, and help children learn and grow in a positive, nurturing environment. The atmosphere is truly positive, nurturing, and full of love. It really feels like a second home for our child, and we couldn’t imagine a better place for these precious early years!

September 29, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words. We’re delighted your son feels at home, building trusting relationships and thriving in our nurturing environment.

Rated 5 out of 5 stars

Caring staff

Caring staff, great communication (app and development reviews), lots of activities for the kids and lots of personalisation. Great with D&I topics.

September 29, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your wonderful feedback. We’re so pleased you value our caring team, communication, activities and focus on inclusion.

Rated 5 out of 5 stars

A wonderful nursery

Our 17 month-old daughter has absolutely thrived since starting at this nursery. From day one, the staff have been incredibly caring, patient, and attentive, it's clear how much they genuinely care for each child.

We've seen such a positive change in our little one, their confidence has grown, they've made new friends, and they've learnt so much in such a short time. Whether it's new words, songs, or skills, we're constantly amazed at how much they're picking up each week!

The environment is warm and welcoming, and we always feel reassured knowing our child is happy, safe, and stimulated. The team does a fantastic job of blending play with learning, and it’s lovely to see how excited our little one is to go in every morning.

We couldn’t be happier with the care and education our child is receiving. Thank you to the amazing team for creating such a nurturing space for our little one to grow!

September 28, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for such a heartfelt review. We’re delighted to hear how much your daughter has thrived and grown in confidence. It’s wonderful to know she feels happy, safe and excited each day.

Rated 5 out of 5 stars

My pleasant experience

The eldest child is very happy and looks forward to going to nursery every day. She speaks very fondly of her teachers which is lovely to hear. I was a nervous wreck at the beginning and the staff have been so kind, supportive and communicate always. My youngest 16 months has also started at bright horizon and I can’t wait to see her personal development.

September 27, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for sharing such kind words. We’re delighted your eldest is so happy and settled. The team are excited to support your youngest as she begins her Bright Horizons journey.

Rated 5 out of 5 stars

The friendliest staff, fantastic nursery

Bright Horizons in Golders Green is fantastic nursery with the friendliest staff whose warmth you can feel as soon as you walk in the door. Even the kitchen staff know and love the children. They have a great mix of activities all aligned to key development of the children and post brilliant daily photos on the app for parents. Tracking of everything via the app is fantastic as a parent as you never need to ask anything. The food is also fantastic with a great range of healthy options including meat.

The only difficulty is parking for drop offs and that sometimes it takes a while to be let into the nursery when waiting outside but all in all we couldn't be happier.

Thank you to all of the staff that make the nursery what it is. We can see the love and care you have for our children which is so reassuring and means more than you may realise.

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your wonderful feedback. We’re so pleased you value our caring team, activities and app updates.

Rated 5 out of 5 stars

It's just great!

The staff at Brighthorizons Clairmont are superb. We have had 2 children be there and both have flourished. The facilities are also impressive after the recent renovation.

September 27, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words. We’re delighted both your children have flourished with us and it’s wonderful to hear you’re enjoying the newly renovated facilities too.

Rated 5 out of 5 stars

Absolutely love how all the staff have…

Absolutely love how all the staff have been with my son. Lucia is absolutely wonderful, always smiling when I drop and pick him up and so welcoming with him. He actually looks forwards to going to nursery! Thankyou Bright Horizons

September 25, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your lovely feedback. We’re so pleased your son enjoys nursery and feels so welcomed by the team.

Rated 5 out of 5 stars

The best start for your little one!

I am truly impressed by the team at Bright Horizons in Broadbridge. They are consistently welcoming, positive, and professional, creating a wonderful environment for both children and parents.

Each morning, we are greeted with genuine warmth. The staff engage with our daughter straight away, which gives us complete confidence that she is in the very best hands.

Our daughter absolutely loves attending nursery. She adores the staff, thrives in her learning and play, and is clearly flourishing under their care.

We are so grateful to have found this nursery, and I would wholeheartedly recommend it to any parent seeking the perfect start for their child.

September 27, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for such a thoughtful review. We’re delighted your daughter is flourishing and enjoys her time with us. It’s wonderful to know you feel so welcomed and reassured each day. Thank you for your recommendation.

Rated 5 out of 5 stars

Couldn’t be happier

We recently moved here, the setting is beautiful and team are amazing. They’ve worked so hard to support our boys settling in and they have so much quicker than we expected. They are flourishing here. We couldn’t be happier. The communication is great too.

September 1, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words. We’re so pleased your boys have settled so quickly and are flourishing at their nursery. It’s lovely to know you’re happy with the team and communication too.

Rated 5 out of 5 stars

Bright horizons is a brilliant nursery

Bright horizons is a brilliant nursery. Both our children are so happy there and they have learnt so much. All the nursery teachers are very kind and caring and we feel really comfortable leaving the children with them.

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your lovely feedback. We’re delighted both your children are so happy and learning lots and it’s wonderful to know you feel so comfortable with our caring team.

Rated 5 out of 5 stars

Brilliant nursery

My son has been at BH Earlswood for over a year now, starting in baby room 1. The staff are amazing and have helped him to come on leaps and bounds. He has turned into such a friendly, loving and caring child and I am so grateful to BH staff for their involvement in this.
Any concerns are always dealt with promptly and with my sons best interests at heart. The garden is so lovely and better than most of the nursery’s in the area, he particularly loves the mud kitchen and chickens that they’ve recently introduced.
BH offers a calm, organised environment, the sort of environment my son is happiest in. They are always organising activities and the updates on the app are great for knowing what he’s been up to in the week.
Most importantly, I feel the staff really a care about him and are happy to see him. Drop off and collection is never a rush and I often stop for a chat with the staff and get updates on how he’s got on that day.

There’s a lovely mix of children and parents, everyone says hello… staff and parents included. The children are all very well behaved and that’s a testament to the work of the staff, providing attention to every child and ensuring their needs are met.

During the summer they held a brilliant summer fair with farm animals, face painting, activities and a bbq, it was such a nice thing to do for the children and took a lot of organising and effort from the staff.

I wouldn’t hesitate in recommending BH to anyone considering sending their child here.

Thank you BH

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for such a detailed and thoughtful review. We’re delighted to hear how well your son has thrived since joining and that you value the care, activities and community spirit at Bright Horizons Earlswood. Your kind words mean a lot to the whole team.

Rated 5 out of 5 stars

Caring and Professional Team

The team at Bright Horizons works incredibly hard and shows such professionalism in caring for babies. It’s clear that they are dedicated, attentive, and truly passionate about what they do. I feel confident knowing that little ones are in such capable and caring hands.

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words. We’re so pleased you feel confident leaving your little one with us and it’s wonderful to hear our team’s dedication and passion shines through.

Rated 5 out of 5 stars

Bright Horizons Wilmington have been incredible…

Bright Horizons Wilmington have been fantastic with welcoming my son into Nursery Class this year. He has settled in so well from an anxious start, due to the caring, understanding and patient staff. He has additional needs and they have been amazing, supporting him in every way that they can. They always keep me updated about my child’s learning, progress and discuss his day with passion and enthusiasm. It’s lovely to be a part of this community and see how well my child is progressing with his speech and overall development due to the carefully planned activities and hardworking staff.

September 1, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your lovely feedback. We’re so pleased your son has settled so well and it’s wonderful to hear the positive impact our caring team and activities are having on his development.

Rated 5 out of 5 stars

Very happy with our son’s nursery

Very happy with our son’s nursery. Would highly recommend Bright Horizons

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words and recommendation. We’re so pleased to hear how happy you are with your son’s experience at Bright Horizons.

Rated 5 out of 5 stars

Bright Horizons Hedge End

Our children have both settled in beautifully. The staff are all very friendly and kind. They keep us updated throughout the day via the app and are quick to contact us if there are any issues I.e. bumps, temperatures etc.
Both have been eating very well and trying new foods. Speech has developed so much in the space of a few weeks and both enjoying their nursery/pre school experience.

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your lovely feedback. We’re delighted both your children have settled so well, are thriving with their development and enjoying their nursery.

Rated 5 out of 5 stars

All the staff are wonderful

All the staff are wonderful! Friendly and genuinely care about the children. Can’t fault the staff and my children’s experience here. Very happy, thank you :)

September 26, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words. We’re so pleased to hear how happy you and your children are at their nursery.

Rated 5 out of 5 stars

To say our little one loves it is an understatement!

Our 2 year old has only been at Bright Horizons for just under a month and she is flourishing there. To say she loves it is an understatement - she loves to talk about her day, who she played with, which adults she liked talking to that day and what yummy food she's had - she only had to have one settling in session as she pretty much felt at home there straight away. The staff are polite, caring, friendly and genuinely seem interested in our little one. I absolutely love the updates we get from the staff - it's wonderful to see how much she's loving her days there. Highly recommend.

September 25, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for such a lovely review. We’re delighted your daughter has settled so quickly and is flourishing.

Rated 5 out of 5 stars

We are so grateful to all the team at…

We are so grateful to all the team at Bright Horizons. We felt so anxious and nervous as our first time nursery experience but it’s been the most comforting experience. Thank you to everyone you made it such a positive experience.

January 3, 2025
Unprompted review
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Reply from Bright Horizons UK

Thank you for your kind words. We’re so pleased your first nursery experience has been such a positive and comforting one and we’re delighted our team has helped ease those early nerves.

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