Brighthouse Reviews 2,856

tv not packed, separate remote control in car, screen without protective film, yes tv works but I don't think absolutely new without instruction, no document from factory

I was given two delivery dates in which I waited in and no show first one was accidently cancelled even though Burnley branch couldn't tell me why. Secondly cause they dropped the TV but never told the branch on the third attempt I was delivered a different product which was not a smart TV as ordered but I am still paying the same price for a smart TV. Burnley branch manager was very apologetic and told me a smart TV was the same price as the HDTV I have. Not according to website!!! I have no faith in this company.

I've been using brighthouse for about 17 years and basildon for about 11 of those years and there has been a few times I've wanted to walked out but today a lady called Joe served me and she was polite hard working and even though the computer tested her patience by freezing and not showing her items saved she kept on going and showed her determination to carry out her job in a professional.mannor .having to see what she went through with the computer today she deserves a bonus she is an asset to brighthouse and I hope they appreciate her as me and my family do if given half the chance I can see her being manager material . If it was not for her my husband who is ill with cancer would not have a fancy new bed to relax in . Billy is a polite and hard worker too .

NO STOCK ON WEBSITE.. THEY HAVE NOTHING ANYMORE

First class experience. Helpful friendly staff great service 10/10

If you like to buy something from Bright House , don`t go trough Finance , there is a lot of lack of experience between the employees , they can`t help you with nothing , so if you manage to do everything alone then is good , if not , say goodbye , they don`t know what they are doing over there . i am waiting from 1 week to sort out a small issue with my account and its seems nobody know whats going on .
I speak with them trough live chat twice and email them with a print screen of the error and i`ve been passed to live chat support :)))

Can you leave no stars? AVOID THIS COMPANY AT ALL COSTS. Arranged a delivery date 2 weeks in advance because it's very hard to get time off work. Even called the store up a couple of times to make sure it would definitely go ahead on this date. And when it arrived, the main item was missing. Called the store (on hold for 20 minutes) only to be told they can't get it to me today. When I asked for a refund, they just didn't seem bothered at all and they told me it can take up to 5 working days (even though my payment in advance to you went through straight away). I wish I had read these reviews first so please trust me... AVOID THIS COMPANY!

The only complaint i have is that when i got my washer they didnt fit the dust cover at the bottom and took it with them

Excellent customer service and very delivery service

The experience I had was I received good customer service at your Worthing branch I feel I must give Laura who set up my purchase 10out of 10 for the way she help with the purchases I made

While done and will continue making purchases with you

Well done

The people were so nice and friendly to us

Easy to pay weekly and item came (washing machine) within 7 days which was handy as last one broke.

Annoying that you have to add there insurance on to it at extra cost and the apr is high, but it’s convenient so it is what it is really,

Brighthouse are Con-artists!!!!!!!!!!!Pls read or ignore at own risk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I Have been a customer with this company for three years, always made payments on time, took out brightcare (no choice) was assured of quick repairs! however when my product needed repair! Brighthouse were not able to repair product or offer a replacement! After months of chasing up company for a resolution was told I could return the product. This meant I would lose any money I had paid on product which was £1,190! Plus anything I had paid for brightcare! Basically this company takes advantage of Low income households by selling them over priced furniture, then when they have made their money on a product (customer paid a considerable amount) they breach their contract, and customer loses out! Brightcare is a scam! Brighthouse are con-artists! I wish someone had warned me! Pls opt for companies like fair4you or Argos but never ever have anything to do with scammers like brighthouse!

This company are below a loan shark if you miss a payment the driver who delivers bangs at your door not once but every day demands payment if you havnt got it they add interest if your desperate stay away this company thrives on people on benefits low income they ask for referees i gave them my families numbers and empty properties they didnt live at they didnt check i knew they would harrass them but they cant cous the properties are empty good ridance brighthouse

Haven’t been told how much I can borrow. Ordered a play station was told be delivered still haven’t got. Doesn’t explain very well on site how it works.

The whole order process, customer service and staff at Brighthouse have been fantastic and I can’t fault them there. However the Sofa quality is shocking. I’ve had my sofa for less than 9 months and already the springs have started to go. They offer no support and I feel like I practically sink to the floor when I sit down. It’s like sitting on to sofa that is at least 10 years old and has been used as a bouncy castle by a hoard of young children. I have no children and 2 small chihuahuas who weigh nothing. The sofa has light use so there is no reason that this should have happened. I suspected after the sofa was delivered that there would be issues with the quality and wear of the sofa over time and I was right. I’m very disappointed because by the time I have finished paying for the sofa, it’ll have cost me at least 3 times the amount I would have paid, if I had been able to afford to buy a sofa out right from somewhere like Next, where undoubtably the quality would have been a thousand times better. Great service for people who can’t afford to buy outright or who are unable to get credit, however very poor quality products that cost 3 times the amount of superior quality products.

very helpful staff I am very happy with my experience of becoming a bright house customer thank you