BrightMinds Reviews 9,832

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent range of products, highlighting the quality and educational value of the items, which are often described as imaginative and unique compared to high street offerings. People also frequently commend the easy and straightforward ordering process, along with the prompt and efficient delivery service. However, some customers were not happy with their orders, reporting instances of receiving incorrect items or products with missing or broken parts. A few other people also felt that their orders were not delivered as expected, leading to dissatisfaction with the service.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Customers praise the good quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the very good quality of... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Service

People report positive experiences with service. Customers consistently praise the company's efficient and... See more

Based on these reviews

Rated 5 out of 5 stars

I judge a company on how good or bad they deal with you when things go wrong. I ordered a toy from Brightminds but they sent me the wrong order. I contacted customer services, I got an immediate resp... See more

Rated 5 out of 5 stars

Imaginative gifts for bright children - just what I was looking for, so I've bought ahead for Christmas! Online ordering was easy, goods packaged promptly and well, delivery as advised, and all-in-al... See more

Rated 5 out of 5 stars

I have 4 under 10year old grandchildren and felt there was an activity tin for each of them. I purchased as part of their Xmas gifts and feel good value for money also more importantly they can learn... See more

Rated 5 out of 5 stars

Ordering was easy. Delivery was quick by Royal Mail so no chance of white van men delivering to the wrong place. Items were for Christmas so no details of contents but they have always been great bef... See more


Company details

  1. Children's Store
  2. Book Store

Written by the company

Buy Children's Educational toys, Science toys, Craft kits for children, Books, Games and Gifts for all ages. Buy Online from BrightMinds UK award-winning toy shop.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Delivered in time

Delivered in time. Can’t comment on gift as it was a birthday gift for 5 year old great niece….i don’t think she’s played with it yet, but I think she’ll enjoy it

March 27, 2026
Rated 5 out of 5 stars

Great customer service

I judge a company on how good or bad they deal with you when things go wrong. I ordered a toy from Brightminds but they sent me the wrong order. I contacted customer services, I got an immediate response with an apology and received my correct item a few days later, now that's what I call good customer service. I will definitely shop there again.

March 13, 2026
Rated 5 out of 5 stars

Great service

My order was received really quickly and was exactly as expected. I'm sure my grandchildren will be delighted with their gifts.

February 23, 2026
Rated 5 out of 5 stars

A grateful customer

The service given by this company has been exemplary. My order was for my grandson’s birthday. It didn’t arrive when expected. On checking the tracking it is stuck in a loop between Scotland and Cornwall. I explained what was happening to Brightminds. They very kindly replaced my gift and sent it direct to my grandson. Happily it arrived the next day on his birthday. Free of charge. If the original turns up here I will return it to them. A very grateful customer.

February 16, 2026
Rated 5 out of 5 stars

Kiwi Grandma

It's a relief to know that this Kiwi grandma can purchase quality presents for my wee man and know for sure that he will love his quality educational gifts. Makes my life on the other end of the world that much easier.

February 4, 2026
Rated 5 out of 5 stars

Great quality item.

The item I ordered was very good quality, age appropriate and a very fair price. Also, it was different to anything I’d seen on the high street. Delivery was very quick.

February 2, 2026

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