I judge a company on how good or bad they deal with you when things go wrong. I ordered a toy from Brightminds but they sent me the wrong order. I contacted customer services, I got an immediate resp... See more
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Company details
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Buy Children's Educational toys, Science toys, Craft kits for children, Books, Games and Gifts for all ages. Buy Online from BrightMinds UK award-winning toy shop.
Contact info
United Kingdom
- 01904 202 240
- info@brightminds.co.uk
- www.brightminds.co.uk
Hasn’t replied to negative reviews
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Interactive and fun puzzle
The grandkids were very involved with the puzzle. Enjoyed reading the description linked to each piece.
Delivered in time
Delivered in time. Can’t comment on gift as it was a birthday gift for 5 year old great niece….i don’t think she’s played with it yet, but I think she’ll enjoy it
Great customer service
I judge a company on how good or bad they deal with you when things go wrong. I ordered a toy from Brightminds but they sent me the wrong order. I contacted customer services, I got an immediate response with an apology and received my correct item a few days later, now that's what I call good customer service. I will definitely shop there again.
good order system
good order system, many choices. Help within age groups. Delivery excellent.
Great service
My order was received really quickly and was exactly as expected. I'm sure my grandchildren will be delighted with their gifts.
Gift was excellent and delivery on schedule however recipient was not home and parcel got wet from rain
Gift was excellent and delivery on schedule
Great service
Good selection of toys, competitively priced and great service from the company
Prompt and efficient delivery
A grateful customer
The service given by this company has been exemplary. My order was for my grandson’s birthday. It didn’t arrive when expected. On checking the tracking it is stuck in a loop between Scotland and Cornwall. I explained what was happening to Brightminds. They very kindly replaced my gift and sent it direct to my grandson. Happily it arrived the next day on his birthday. Free of charge. If the original turns up here I will return it to them. A very grateful customer.
Great gift for a four year old
This magnetic construction toy was a great present for our four year old grandson. He loved finding out which rods attracted and made several imaginative shapes.
Happy Nanna
Quick to arrive and cheaper than other sites. My granddaughter loved her jigsaw.
Happy Nanna. 😊
Good service
Kiwi Grandma
It's a relief to know that this Kiwi grandma can purchase quality presents for my wee man and know for sure that he will love his quality educational gifts. Makes my life on the other end of the world that much easier.
The Lamp Brightens Up,a Dull Day
Very good service
Great product and quick delivery
Purchased for our granddaughter who was delighted with her technical toy. The gift arrived on her birthday which was great. Thank you.
Great quality item.
The item I ordered was very good quality, age appropriate and a very fair price. Also, it was different to anything I’d seen on the high street. Delivery was very quick.
Very fast shipping
Easy to order and good choice of…
Easy to order and good choice of products and easy to filter to find appropriate products.
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