Brightpearl by Sage Reviews 

Brightpearl makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our showroom and websites with different sales channels and fulfillment partners. Brightpearl allows us to have everything tied together under 1 platform, giving us a lot of flexibility with business transparency. The automation tool is also very important as it saves time and money with the ability to automate simple everyday tasks.

Additionally, due to brightpearls ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from one pallet network to another saving us money with out the expense of coding and this is just one of the reasons we have been with them over 5 years.

Brightpearl is at the core of our tech stack. It's powerful automation is saving us hours of manual work and allowing us to shape our business the way we want for todays ecommerce world. The company knows where it's heading and its clear in it's roadmap to help business grow.

DO NOT PURCHASE! I cannot warn people strongly enough. They have no transparency on pricing and then increase future years costs with no discussion and clearly in breach of contract. The arrogance of the sales team is unreal and they are simply trying to break the american market with no regard for the UK customers.

Lied to at point of sale - the software does not do what their reps state. Not prepared to create bespoke reports. Don't reply to complaints. I've had an issue since October 2020, which I keep being told will be resolved, but still isn't. Now they just don't reply, neither do their complaints team.
Look elsewhere for your software, we are!

17/3/21 Update.
5 months on, and simple supplier account issue finally resolved.

Been using Brightpearl a few years now, love the speed at which customer support helps.
We finally have a process for everything inventory related in our business from purchasing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets.
No more stock loss shocks with Brighpearl. Up to the minute data - easy to see where you are and what needs to be ordered
It is great that we can contact Brightpearl and speak directly with someone who can help us with our issues, it’s the great people and service at Brightpearl that makes them a valuable partner for our business.
Thank you Emily and the Team !

Great customer support! My company started to use Brightpearl 2 month ago. As an accounting manager I call more often for support. Special THANK YOU to Dustin Wilbers from support team for the great knowledge in IT and accounting part in Brightpearl. He is very patient and I get answers to my specific questions. Thank you!

We have used bright pearl for almost 7 years. It is such a reliable and easy to use system. We have offices in hong kong and in UK, and it has made everything so seamless. It truly allows you to have you to have everything in one place and lets you run things from anywhere.

We had Anthony Killick onboard with us and we couldn't be any happier with how it went. It isn't always easy trying to implement a new system into myriad APIs, but Anthony's conscientiousness made it a breeze. He always made time for us no matter what time of the day, and could fix most of our problems very quickly.

Brightpearl have a very good system which combines integration with platforms and an accounting system. We are a fast growing company that needs to work smarter with our stock issues and goods inwards/outwards. Brightpearl have been able to help us with offering a sensible solution to improving our stock levels, accepting stock and processing ordering with their warehouse management system. They have been very helpful with advice and demonstrations.

Initially, we were happy with BP, then the company changed, we heard they had external investors and it seems they care less about their customers and just about making money now, they have not kept up with development software and there is now other software which is much better than theirs, they are also really aggressive when it comes to renewals, we decide to change to another better systems and so wanted to stop in few months and have fewer users they refused and made us sign up for another year. Shame as this used to be a great company

We migrated from one of the “big name” ERPs to BrightPearl and couldn’t be happier. If eCommerce is your core business, BrightPearl will definitely make managing high order volumes and complex processes easy.

The onboarding and implementation process was great thanks to Anthony Killick who’s a brilliant and very personable guy. He went above and beyond during our very complex Go-live.

No system is perfect but BrightPearl is close. What we love the most is how easy it is to manage orders and POs (great automation engine). If we could ask for one improvement it would be more intuitive management of price lists. You have to understand the difference between price lists (which are for reference) and the actual cost of the items and how that impacts things throughout the system.

Aside from that, we are very happy with the whole experience so far!!

Rob and Nathan lead a very detailed pre sales process; honestly evaluating the product fit and finding the least cost best outcome option for us, their client.

Brightpearl is a flexible and fully customisable solution and the implementation was planned in significant detail.

Excellent system for managing inventory, sales, purchases and accounts. We've been using it for 8 years and it has been a solid platform for all of that time, whilst improving as well and adding new modules and integrations.
The most important things for us as a small business is its ease of setup and configuration, and the reliability. This does mean that in some areas it is not as flexible as a bespoke built system, however for the ease of use it has been much better to adjust some of our systems a little rather than have to endure the expense and hassle of a major system change.

Brightpearl has been indispensable in facilitating our growth from zero revenue startup to six years later £10m + revenue.
The integration with Magento works extremely well and although there are always (inevitable) issues, they are always sorted out in a timely and well communicated manner. Support from Harvey our technical manager is excellent.
We have added Demand Planner & Automation to our account in recent months to great success - easing bottlenecks within the supply chain and saving valuable time.
I would have no hesitation in recommending Brightpearl to new customers and hope that we can continue our shared success in the next stage of growth for our company.

I use Brightpearl on a daily basis and find it very useful. The ticket system could do with being a bit more user friendly. As a whole I recommend this software.

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

I find the system a brilliant tool, as a new starter can be difficult to get your head around but once you know where to find the information it is a tool which a company cannot be without.

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. Their support is also excellent.

We joined Brightpearl in 2012, after 8 previous years in business using a very fragmented system of individual, unconnected software. At the time we, spent at least a third of our time entering orders, updating accounts and combining data manually. Obviously, times have changed and this is now a prerequisite of all eCommerce CRM/ERP systems and this is certainly where Brightpearl excel. They are constantly innovating so the software is always current. From the time we joined, each year the system just gets better and better.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Their support, in my experience, is also excellent. What I class as standard issues or help requests, are normally resolved quickly through their support portal.

Looking at our support history most have been resolved in less than 4 hours! We have also experienced two major support issues. The first being our old Magento store which stopped downloading orders and the second an issue where stock stopped updating on certain products across our Bigcommerce sites.

In both instances, Brightpearl support listened to the problems and spent time figuring out what was causing them. This is where their support really is excellent, in both cases the issue lay with the supplying vendor; an update to our Magento store which stopped the API working and a quirk in multi-buy pricing in Bigcommerce causing an update error. They worked with the supplier/s in both cases to resolve the issue.

In my sixteen years of eCommerce, Brightpearl support has been by far the best. Additionally, they are very transparent with system issues, as shown on their system status page. Again most are resolved very quickly.

In summary, I would wholeheartedly recommend Brightpearl as a CRM/ERP system. I am also more than happy to chat about Brightpearl to anyone considering it.

James Jackson
Masku Group

From initial contact with Victoria, to being led through the platform by Rob and the integration subsequently the whole journey has been excellent. Great product knowledge and excellent understanding of the needs of our business has allowed us to save hours of time in all areas.

DTC is fun. DTC is sexy. DTC is... unprofitable? Or at least that's what Techcrunch has to say.

But we're not all "Casper"- raising tons of funds and driving hell-bent on an IPO.

If you're a DTC brand focused on bootstrapping (or at least profitable growth), let me introduce you to Brightpearl.

Think of them as one of the best-kept secrets in direct-to-consumer. I know, if you go with that "other company", people will have heard of your ERP. But doesn't Larry Ellison have enough yachts?

Brightpearl just *gets it*- they provide a cloud-based ERP (or OMS or WMS or whatever the word soup of the moment is) that scales with you, at a price that won't shock you out of your trousers.

Fringe Sport (mission: Improve Lives through Strength) has been on Brightpearl for years, and through explosive growth. They've allowed us to scale, and they support multichannel plus WMS out of the box.

Shopify? Check!

Amazon? Check!

Wholesale? Check, check, check.

If you're read this far, "check" 'em out.

Peace, love, and go lift something heavy today!