BrightRetail Reviews 

65
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ordered some perfume on Tesco website and was directed to this company. Collected club card points and received perfume very quickly, free delivery and well wrapped. Will order from them again.

Rated 5 out of 5 stars

I had a problem with a gift I bought and I was very pleased with the way they handled everything! The return was immediate and the replacement was sent out as soon as they were informed by Royal Mail!... See more

Rated 5 out of 5 stars

My dealing with this company was first class. The items I ordered were dispatched and delivered in quick time. The company communicated clearly and promptly. Couldn’t have been better.

Rated 5 out of 5 stars

Amazing service, ordered a Jimmy Choo fragrance for a birthday present and delivered by Royal Mail within 2 days. Packaged really well, would definitely be buying from them again

Company details

  1. Events & Entertainment

Information provided by various external sources

BrightRetail is a leading consumer goods supplier offers a wide range of consumer products including clothing, watches, jewellery, health & beauty And toys at the best price in UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(65)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service, ordered a Jimmy Choo fragrance for a birthday present and delivered by Royal Mail within 2 days. Packaged really well, would definitely be buying from them again

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Products smell amazing

Quick delivery, nicely packed and smells amazing. Worth every penny and more. Will definitely use them again for future purchases

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID! Incorrect item received - return request rejected

Incorrect item received - seller rejected return request

I ordered a bottle of Hugo Boss mens EDT via Tesco Market place. This seller instead sent me a bottle of CK One. After ignoring my initial messages, they finally rejected my response and sent confirmation from Royal Mail that the item had been delivered.

Have had to raise dispute with credit card provider. Terrible seller (and poor on Tesco for working with them)

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

I got trainers of temu it goes on a…

I got trainers of temu it goes on a message service linked to temu saying theft dont sell trainers wow robbing people denying they sell somat when I clearly did stay well away scammers

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish perfume

Bought some Estee Lauder youth dew perfume from Groupon with this company which is supposed to last. Absolute rubbish doesn't last at all. Spend a bit more to get the proper stuff.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Perfume Questinable vs wrapping

I bought perfume £34 from Temu and the packaging was very questionable it was packed in a Duracell box inside was white and brown papers as though they had been picked from the bin when requested a refund it was denied I have not even sprayed or used the perfume
It’s the wrapping that has made me question the genuinity of the content in the bottle

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

This mutant is selling on Temu

This mutant is selling on Temu, using fake company registration, vat and tax numbers and still selling water as perfume and aftershave. He's also calling himself brightretail but when you dig further, he's using a fone company as his business name.. total scammer through and through

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Garbage boss product

Garbage boss product , no smell and packaging is nothing like genuine product, bought through Temu with no return allowed so I would steer well clear of this company

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Advertised a picture of aftershave on…

Bright retail trading as brightfone limited on TEMU.....They advertised a picture of montblanc aftershave on Temu with 100ml clearly showing on their phot of the product, but only received 60ml. I contacted them and had no customer care from them whatsoever. Depending on what temu do I will attempt to get a full refund, I did request a percentage back 40% less aftershave should equal 40% refund, I don't think that is unreasonable but they refused any refund. I will report to Trading Standards as their advert was misleading. TRUSTPILOT PLEASE DO NOT REMOVE AS THIS IS A GENUINE REPORT.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service.

Ordered and paid for a CK2 gift set. Order remained as 'processing' for weeks. I left messages on their answerphone and via their website with no response. I went through Paypal for a refund. They still ignored my messages even through Paypal. Eventually Paypal ruled in my favour and I have my refund. Very disappointed with this company and I will never use again.

November 3, 2021
Unprompted review
Rated 4 out of 5 stars

Hi Bright retail,

Hi Bright retail,
I bought a watch but have to return the watch. I senth the watch to bright retail in high Wycombe as this was the address sent through fruggo. Have I sent the return to the proper address

November 19, 2020
Unprompted review

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