Brightstar Financial Reviews 3,853

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that communication is excellent and they are always kept informed. People often mention that the staff goes above and beyond to secure loans and address any challenges promptly, making complex situations feel straightforward and stress-free. The company's ability to meet tight deadlines and provide clear, knowledgeable advice is also frequently commended by consumers.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, efficiency, and clear... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting excellent communication and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick communication... See more

User experience

People report positive experiences with the user experience. Many customers describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

Neil and Krystal were excellent. My client needed a bridging loan arranged very quickly after a high street lender declined to lend on the property. Both worked at pace and got the loan agreed and c... See more

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Rated 5 out of 5 stars

Another first class, thoroughly professional experience. Challenging BTL case for a number of reasons, but brilliant tenacity from the Brightstar Team even with last minute KYC / ID issues we go... See more

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Rated 5 out of 5 stars

Jo and Stewart made was a stressful time for us simple and easy. Communication was excellent, and we were always kept up to date with our application and they sorted any speed bumps out promptly. We... See more

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Rated 5 out of 5 stars

They helped my client secure her RTB mortgage offer. Including sourcing a new lender when the original one did not pan out and secured a mortgage offer in 7 working days. They kept in constant contac... See more

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Rated 5 out of 5 stars

My clients had an IVA, settled 3 yrs ago, and wanted a 90% mortgage. Stephanie & Keegan managed to find a suitable deal, which was offered reasonably quickly, then Albey took over to keep the solic... See more

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Rated 5 out of 5 stars

It was the first time we got bridging loans and we had no clue how it all works. Neil, Frankie and Thomas have been incredibly helpful and patient. No question was too much, always responding without... See more

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Rated 5 out of 5 stars

Brightstar have been phenomenal, we were under massive time constraints in order to get our application etc processed and it felt like they were by my side the whole time. Communication I cannot fault... See more

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Rated 5 out of 5 stars

Richard and Ashley even though it’s their job always kept me and Sam up to date any changes throughout right the way from start to finish for the loan to reach it’s completion. Really appreciate them... See more

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Rated 5 out of 5 stars

Working with Krystal Trundle & Neil Taverner has been great from start to finish. They're professional and friendly to work with. The communication has been excellent, and they have been proactive and... See more

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Rated 5 out of 5 stars

I can’t recommend Harri highly enough as a finance broker. From day one, he’s gone above and beyond to make sure everything runs smoothly and that I’m always in the best possible position. Wha... See more

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Rated 5 out of 5 stars

I must say I am very impressed with how quickly things moved with our second charge mortgage. We worked with Andy all the way through and I strongly recommend the service that was provided. He was... See more

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Rated 5 out of 5 stars

Richard Barham and Joanna Bozek helped me with my loan application. It was completely stress free and they were both very informative, helpful and quick to respond to any question I had. Great serv... See more

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Rated 5 out of 5 stars

This seems to be a review request when a review has already been made. The same points apply and I don't think this case would have crossed the finish line without Molly Reader's hard and insightful... See more

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Rated 5 out of 5 stars

Working with Georgia and Amy was a pleasure. They made the entire process incredibly easy even when things didn’t go as planned. There was no panic or issues; they swiftly adapted to a new plan an... See more

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Rated 5 out of 5 stars

Brightstar and Jack Deacon was excellent throughout the process. Jack was professional, responsive, and kept everything moving smoothly from start to finish. Communication was clear at all times, an... See more

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Rated 5 out of 5 stars

Thanks Steph, Molly and all the team at Brightstar Financial !! Fantastic service once again and I really appreciate all your hard work on this residential purchase case !! Thank you so much for a... See more

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Rated 5 out of 5 stars

Richard Barham and Ashley Bennett placed and arranged the second charge with ease and little further involvement from myself taking over the advice process for me meaning I could focus on other client... See more

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Rated 5 out of 5 stars

Henry Dunn has been a godsend. After being declined elsewhere due to the property construction, Brightstar managed to source a lender who could help. There were many enquiries raised by the lender bu... See more

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Rated 5 out of 5 stars

I had a very positive experience with Brightstar Financial. The team was professional, efficient, and easy to deal with throughout the process. They didn’t create any hassle or ask unnecessary ques... See more

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Rated 5 out of 5 stars

Georgia Walton and Amy schofield were amazing dealing with my requirements. The knowledge is second to non, they assured me when I went on a tangent, kept me focused but still reviewing best options f... See more

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Rated 5 out of 5 stars

I cannot say what a help these guys are on what would be hard cases to place. Another completion and fantastic service, from initial lead stage and chat through to completion. Thank you as always.... See more

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Rated 5 out of 5 stars

specially brighter financial people they are the best they have find out best lander for me now i have save few hundred pounds in monthly this why i trust them so much Tazul Islam

Company replied

Rated 5 out of 5 stars

Hey Keagan, As far as I can recall, this is the first occasion where you have worked on one of my applications from day one. Just wanted to say, you have gone above & beyond, liaising with the lende... See more

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Rated 5 out of 5 stars

I was absolutely terrified about adding a 2nd charge mortgage to my home. Andy Stean and Joanna Bozek at Brightstar Financial were so extremely kind and helpful. They talked me carefully through the p... See more

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Rated 5 out of 5 stars

Thankyou to Molly Reader & Nick Higgs for their very professional & competant hands on approach to my remortgage. Always very responsive to any questions asked & made the whole process stress free. Th... See more

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Rated 5 out of 5 stars

Simply brilliant! I cannot begin to tell you how happy and relieved you have made my clients (and I get to take the credit). So huge thanks to both of you guys Yiannis & Keagan for always making yours... See more

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Rated 5 out of 5 stars

The team were really helpful in getting this difficult case over the line. I'm glad that i ended up using Brighstar to help me place this and manage it to the end. If it had been another package... See more

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Rated 5 out of 5 stars

Jo Powell and krystal Trundle have been beyond amazing, they have taken care of all elements and ensured completion within days as my situation had a very tight time line. I can not thank them eno... See more

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Rated 5 out of 5 stars

Great communication on latest case, it makes the biggest difference!!. Albey Chambers provided regular updates and pushed the case all the to completion. Great work and the client and myself very happ... See more

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Rated 5 out of 5 stars

Keagan was an absolute superstar throughout the entire process. When the client was on the brink of repossession and felt there were no options available, Keagan stepped in, took control of a very dif... See more

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Rated 5 out of 5 stars

Needed a large loan, things had got a bit stressful. Brightstar were amazing! Great comunication and dealt with very quickly. I have never met anyone from the company but the 3 people i had any deali... See more

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Rated 5 out of 5 stars

I can't thank Henry enough for he delivered a truly exceptional service. Throughout, the entire mortgage process which was rather complex, he consistently went above and beyond to ensure eve... See more

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Rated 5 out of 5 stars

This is the second time I have used Brightstar and have found their service to be consistently good, no matter who I am dealing with - on this occasion it was Henry Dunn, Stephanie Healey and Toby Aus... See more

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Rated 5 out of 5 stars

I was in good hands with Brightstar when refinancing my mortgage. Stewart Simpson and Amy Schofield worked hard to find me a deal that fit my personal circumstances as a freelancer. Highly professiona... See more

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Rated 5 out of 5 stars

I have worked with Luis and Ben on a client's bridging finance and I cannot fault the service I have received from them both. They have always called me back with updates and have followed through wi... See more

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Rated 5 out of 5 stars

First tome oi have used Bright Star, very happy with Georgia and Ashley. They have provided a top service to my clients and a VERY speedy completion. Top marks to them both for an excellent and accura... See more

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Rated 5 out of 5 stars

Joanna and Stewart were amazing. So efficient and supportive. Kept us informed every step of the way. They were patient with our poor phone signal and busy working days too!! Thank you again

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Rated 5 out of 5 stars

Another case through to completion with fantastic service. From the initial call to Yiannis to Molly and Tom who worked the case to completion, thank you all. You always make what can be a difficult... See more

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Rated 5 out of 5 stars

From the beginning to the end of this case, which as always is never straightforward, everyone has been fantastic and on the ball. I cannot ask for more, brilliant service, thank you.

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Rated 5 out of 5 stars

What a pleasure it has been to work with Georgia Walton and the Brightstar team. The entire process from start to finish was seamless. Professional, organised and efficient! What more could one ask fo... See more

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Rated 5 out of 5 stars

“What can I say about Sirius, and Chris & Harri! The process took eight months from start to finish, and we knew from the beginning it wouldn’t be straightforward. However, from the initial meeti... See more

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Rated 5 out of 5 stars

Georgia Walton and Amy schofield were amazing to work with. As a fellow broker myself I referred one of my clients to them and my client was super happy with the service provided and as am I. They did... See more

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Rated 5 out of 5 stars

Hazel Jasper and Molly Doubtfire were amazing all the way through, Hazel started the process and then Molly guided me through. If I had any questions they were great to respond, friendly and professio... See more

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Rated 5 out of 5 stars

Our experience with brightstar financial has been amazing,especially Stuart and Joanne who has been a massive help. Thank you all for everything

Company replied

Rated 5 out of 5 stars

I had a very difficult case with a number of challenges- Keagan was able with his experience and can do attitude- to get the case to offer and was always at hand via email or telephone to resolve any... See more

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Rated 5 out of 5 stars

This is the second time within 12 months that we have utilised Brightstar. Chris & Harri kept us informed at all times to make a complex transaction as smooth as possible.

Company replied

Rated 5 out of 5 stars

A big thanks to Georgia Walton, Ashley Bennett and also Mark Wadmore for the introduction. Would happily use again and recommend to clients

Company replied

Rated 5 out of 5 stars

Over the past few Months Hisham & Harri have been dealing with our Re-mortgage on our commercial property. This was the first time we used Brightstar Financial, and was so impressed with their custom... See more

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Rated 5 out of 5 stars

Case Manager - Very timely responses. Helpful and friendly. Only general observation is an up front checklist to advise clients of all documentation that will/might be required would be very useful.... See more

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Rated 5 out of 5 stars

I highly recommend this company. The team were very professional, and the service was second to none. A great experience from start to finish. Thank you Hisham & Maisy

Company replied


Company details

  1. Mortgage Broker

About Brightstar Financial

Written by the company

Since our inception in 2011, we've already originated over £5bn in specialist lending across six key disciplines:

• Residential Mortgages

• Buy-to-let Mortgages

• Second Charge Mortgages

• Bridging Finance

• Development Finance

• Commercial Finance


We'll use all our experience, made-easy systems, personable approach and wide ranging lending panel to help you with complex cases that may be proving difficult to pace with mainstream lenders.

This unique way of supporting brokers and their clients has helped us to win over 144 national awards, including Mortgage Strategy Best Specialist Distributor/Broker for a record 10 consecutive years and Business Leader – Specialist Distributor five times at the British Mortgage Awards.

But these aren't the only reasons to partner with us for all your clients' specialist lending needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Exceptionally Good

Exceptionally Good
Brightstar Financial succeeded in achieving a remortgage on our commercial property where two other broker firms had failed. Richard and his team are expert in what they do. Our situation was impacted by having two other mortgages about to expire and a tight cashflow. We cannot thank Brightstar enough for looking at finances holistically and looking after our best interests at a time when we were under pressure. 100% recommend you talk to them as they over deliver.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

There are no words that can describe…

There are no words that can describe how epic Kit Thompson's service was to help my client - way over and above what should ever be expected of a bridging broker, and I hope for his sake, he doesnt have to deal with anything that challenging from me again. INCREDIBLE.

March 6, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Kit

Thank you for leaving a lovely 5* review for Kit Thompson.

He is thrilled with your feedback and we are pleased that he was able to assist with your clients challenging case.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Outstanding service & unmatched support from start to finish

I can’t recommend Brightstar Financial highly enough, especially Thomas Sullivan who handled my mortgage. From start to finish, Thomas was incredibly proactive and always on the ball, constantly pushing things forward and keeping everything on track.

This wasn’t the easiest deal by any means, but having Thomas in my corner made the whole process so much smoother and far less stressful. His communication, persistence, and attention to detail really set him apart.

I also dealt with a few other people at Brightstar along the way—Billie, Adam, Molly, and Harri—and they were all fantastic. The whole team made a real difference.

If you’re looking for someone who genuinely goes above and beyond to get things over the line, Thomas and the team at Brightstar Financial are the ones to trust.

April 10, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Jack.

Thank you for leaving such a lovely 5* review.

Thomas and the team are all thrilled with your feedback and we are pleased that they all appear to have played a part in providing the 5* service we aim to provide with every case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

A big thanks to Georgia Walton

A big thanks to Georgia Walton, Ashley Bennett and also Mark Wadmore for the introduction.

Would happily use again and recommend to clients

April 10, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Rhodri,

Thank you for leaving a 5* review.

Georgia, Ashley and Mark are glad that they were able to assist with the case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Richard Barham and Ashley Bennett…

Richard Barham and Ashley Bennett placed and arranged the second charge with ease and little further involvement from myself taking over the advice process for me meaning I could focus on other clients. Great Service.

April 8, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Cameron

Thank you for leaving a 5* review.

Richard and Ashley are really pleased with your feedback. They work great as a team and we are pleased that you appear to have received the 5* service we aim for with every case.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Customer satisfaction

Joanna Bozek was extremely helpful and very prompt with every query or issue we encountered. Great outcome.

April 8, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Sharon,

Thank you for leaving a 5* review.

Joanna is delighted with your feedback and we are pleased that she was able to help with the queries that you had.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Maisy Stephens and Hisham Elabaire were…

Maisy Stephens and Hisham Elabaire were great at keeping me updated with the progress of the application.

April 8, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Gary

Thank you for leaving a 5* review.

Maisy and Hisham are really pleased with your feedback and are happy that they were able to help with your client.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Service from Molly

This seems to be a review request when a review has already been made.
The same points apply and I don't think this case would have crossed the finish line without Molly Reader's hard and insightful work

April 8, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good afternoon, David

Thank you for leaving a review.

I have reviewed the situation based upon your comments and it appears this review was sent to you again in error.

We apologise for any inconvenience this may have caused.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Neil and Krystal were excellent

Neil and Krystal were excellent.
My client needed a bridging loan arranged very quickly after a high street lender declined to lend on the property. Both worked at pace and got the loan agreed and completed within 2 weeks, meeting the short deadline. They made what could have been a stressful situation, a much easier one and I wouldn't hesitate to recommend them for future bridging.

March 27, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good afternoon, Michaela

Thank you for leaving a 5* review.

Neil and Krystal are thrilled with your feedback and we are pleased that they managed to achieve completion for you by your required deadline.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Excellent Service – Professional, Efficient, and Hassle-Free

I had a very positive experience with Brightstar Financial. The team was professional, efficient, and easy to deal with throughout the process. They didn’t create any hassle or ask unnecessary questions, which made everything straightforward and stress-free.

A special thank you to Andrew Stean and Amy Schofield for their support and professionalism. They handled everything smoothly and delivered the result in a short time. I would happily recommend Brightstar Financial to anyone looking for a reliable finance partner.

March 31, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good afternoon, Ali

Thank you for leaving a 5* review.

Andy and Amy are delighted with your feedback. We are pleased that your are happy with the service that they provided for your case, and thank you very much for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

I highly recommend this company


I highly recommend this company. The team were very professional, and the service was second to none. A great experience from start to finish.
Thank you Hisham & Maisy

March 30, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Susan

Thank you for leaving a 5* review.

Hisham and Maisy are both delighted with your feedback and pleased that they were able to help with your case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Fantastic experience and work done by…

Fantastic experience and work done by all thank you from the bottom of my heart ❤️

March 31, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Adie

Thank you for taking the time to leave such a lovely 5* review. We are glad that the team were able to assist with your case.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Thomas Altman has been really helpful…

Thomas Altman has been really helpful throughout the process. From start to finish, the service provided by Brightstar was prompt, professional and efficient. The Team went above and beyond to ensure from application to completion run smoothly.

March 31, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good morning,

Thank you for leaving a 5* review.

Thomas and the team are thrilled with your feedback. We are pleased that you appear to have received the 5* service that we aim to provide with every case.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Excellent Service

Working with Krystal Trundle & Neil Taverner has been great from start to finish. They're professional and friendly to work with. The communication has been excellent, and they have been proactive and clear throughout the entire process. Look forward to working with them again soon!

March 31, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good afternoon, Sarah

Thank you for leaving a 5* review

Krystal and Neil work great together and we are pleased that you appear to have received the 5* service we aim to provide with every case.

We look forward to working with you again.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

I would like to express my profound…

I would like to express my profound gratitude to Benjamin, Frankie and Luis for their support for to secure my bridging loan.
Our application was complex and it took a long time and I thank you guys for your perseverance and patience. You could have given up but you explored different options which eventually led to a breakthrough.
I would definitely recommend anyone looking for financial support to use Brightstar Financial due to their wealth of experience and knowledge.

March 30, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good afternoon, Munya

Thank you for leaving a lovely 5* review.

Benjamin, Frankie and Luis are delighted with your feedback and we are happy that you are pleased with the service they provided for your complex case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Harri was very helpful

Harri was very helpful, pushing a very difficult case through for us. Kept us updated and chased, always picks up the phone too.

March 31, 2026
Unprompted review
Brightstar Financial logo

Reply from Brightstar Financial

Good afternoon,

Thank you for leaving a 5* review.

Harri is really happy with your feedback and we are glad that he was able to assist with your difficult case.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Excellent service from Nick and Henry.

Excellent service from Nick and Henry.

Thankyoy

March 30, 2026
Brightstar Financial logo

Reply from Brightstar Financial

Good morning, Harry

Thank you for leaving us a 5* review for Nick and Henry, and thank you for the kind feedback.

Kind regards
Bradley Moore
Deputy CEO

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