I am a first-time customer with this company, and my experience with them was beautiful, especially with Sara. She was so professional and thorough in our conversation. She is solution-driven and alwa... See more
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I had the pleasure of speaking to the consultant Maria who I have found to be friendly and professional, she had found my sister in law and myself a ticket which was within our budget and had been... See more
Company replied
Scammers please avoid. That's the only word I can use. I've paid in full for my ticket after agreement of paying three instances , and the lady called Emma wanted me pay more after paying full amou... See more
Company replied
I purchased a ticket from London to Enugu with Ethiopian Airline through Bright Travel Services Ltd, and my experience was excellent. The agent Mr. John, was very professional, helpful, and responsiv... See more
Company replied
4.4
Excellent
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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A friend recomended Brighttravels to me in 2023.
They are very reliable and trustworthy, they have been the once booking my flights since 2023 till date.
One of the staff "Jenifer" is like an angel, very polit and helpful to me, giving me all the affordable options and travel advise 247. I confidently recoment Brighttravel because i have had the best of them till date. Thanks team Bright!!!
January 31, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience and for trusting Bright Travel Services since 2023. We are truly pleased to know that you have found our services reliable and trustworthy over the years and that we have been able to support you with your flight bookings consistently.
It is wonderful to hear your kind words about Jennifer and the support she provides. Our team is committed to offering affordable flight options, clear travel advice, and dependable assistance with all travel inquiries, and your feedback reflects this commitment.
We sincerely appreciate your recommendation and continued confidence in Bright Travel Services. We look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
I have used the service many times and…
I have used the service many times and I have never been disappointed.
February 2, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your continued trust in Bright Travel Services. We are delighted to hear that you have used our services many times and that we have consistently met your expectations.
Providing reliable flight bookings, competitive fares, and responsive support for travel inquiries is always our priority. Your continued satisfaction means a great deal to our team.
We look forward to assisting you again with your future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
Good service
This is not the first time I really like the services Helen is really helpful to find the tickets of your choice.looking forward to book with Bright travel again.
January 16, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for choosing Bright Travel Services again. We are pleased to hear that this is not your first experience with us and that Helen was helpful in finding flight tickets that matched your preferences.
At Bright Travel Services, we aim to provide personalized flight booking assistance, competitive fares, and reliable support for all travel inquiries. It is great to know that our service met your expectations.
We appreciate your continued trust and look forward to assisting you again with your next flight booking.
Kind regards
Bright Travel Services Team
I just had the most amazing experience…
I just had the most amazing experience with Bright travel services through Sara- who has been amazingly helpful and supportive throughout my getting a ticket to travel home. Very patient and friendly person who knows how to handle customers. I even recommended her to all my friends for their future bookings to travel.
January 29, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your wonderful experience with Bright Travel Services. We are delighted to hear that Sara provided helpful, supportive, and patient assistance while arranging your flight to travel home.
At Bright Travel Services, we focus on delivering reliable flight booking support, clear communication, and a friendly customer experience for all travel inquiries. It is great to know that Sara professionalism and care made your booking process smooth and comfortable.
We truly appreciate your recommendation to your friends and look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
The staff
The staff, Maria Here was so nice and easy for me to understand her and she was really good and she actually even made me change my mind about my travelling methods, fantastic and I will always come back to you again, 5star am giving her
January 30, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for sharing your experience with our team. We are pleased to hear that Maria Here provided clear guidance and made the booking process easy to understand.
At Bright Travel Services, we aim to offer helpful travel advice, flexible flight booking options, and reliable support for all travel inquiries. It is great to know that Maria was able to assist you in choosing the most suitable travel option and that you felt confident in your decision.
We truly appreciate your loyalty and look forward to welcoming you back for your future flight bookings.
Kind regards
Bright Travel Services Team
My first time to purchase a ticket …
My first time to purchase a ticket with bright travel, recommended by my sister, no regret, helen was very very helpful, well explained, no delays, communication excellent, nothing to complain about.looking forward to book my next trip with bright travel.
January 16, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience and for choosing Bright Travel Services for your first flight booking. We are pleased to hear that you were recommended by your sister and that your experience met your expectations.
It is great to know that Helen provided helpful support, clear explanations, and excellent communication throughout the booking process. At Bright Travel Services, we aim to ensure smooth flight bookings with no unnecessary delays and reliable assistance for all travel inquiries.
We truly appreciate your trust and look forward to helping you again with your next trip and future flight bookings.
Kind regards
Bright Travel Services Team
Recommend Ethiopian Airline
I had a really positive experience with my travel agent JenniferShe was friendly approachable and incredibly helpful throughout making everything smooth and enjoyable from start to finish. Thank you Jennifer
January 29, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your positive experience with Bright Travel Services. We are pleased to hear that Jennifer provided friendly, approachable, and helpful support throughout your booking process and helped make everything smooth from start to finish.
At Bright Travel Services, we assist our clients with airline selections, including Ethiopian Airlines, to ensure suitable routing, comfort, and value when booking flights. Your feedback reflects our commitment to reliable flight bookings and clear communication for all travel inquiries.
We appreciate your kind words and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
The consultant was very friendly and…
The consultant was very friendly and was also available to answer my questions and they was clear communication and everything was organized.
January 25, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that our consultant was friendly, available to answer your questions, and provided clear communication throughout the process.
At Bright Travel Services, we focus on organized flight bookings, transparent guidance, and reliable support for all travel inquiries. It is great to know that everything was handled smoothly for you.
We appreciate your trust and look forward to assisting you again with future flight bookings.
Kind regards
Bright Travel Services Team
Good morning , Jennifer she is the one dealing with travel ticket at anytime I need to travel to Africa. I am always happy for the service.
Good morning, I am Mr Dema Mandiangu I been buying my tickets in this travel company for 4 years Now with Jennifer I am very happy for her services. She's very friendly and comprehensive in any situation to make you satisfied.
January 28, 2026
Unprompted review
Reply from Brighttravelservices
Good morning Mr Dema Mandiangu. Thank you for your continued trust in Bright Travel Services and for sharing your experience with us. We truly appreciate your loyalty over the past four years.
We are delighted to hear that Jennifer has consistently supported you with your travel tickets to Africa and provided friendly and understanding service whenever you needed to travel. At Bright Travel Services, we focus on reliable flight bookings, competitive options, and dependable support for all travel inquiries.
Your satisfaction means a great deal to our team, and we look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
My experience to purchase a ticket from London to Enugu with Ethiopian Airline through Bright Travel Services Ltd.
I purchased a ticket from London to Enugu with Ethiopian Airline through Bright Travel Services Ltd, and my experience was excellent. The agent Mr. John, was very professional, helpful, and responsive throughout the process. He explained everything clearly and made the booking smooth and stress free. I am satisfied with the service and will highly recommend Bright Travel Services Ltd, and Mr. John to anyone booking for reliable travel assistance.
From, Charles.
January 27, 2026
Unprompted review
Reply from Brighttravelservices
Thank you Charles for taking the time to share your detailed experience with Bright Travel Services Ltd. We are delighted to hear that your flight booking from London to Enugu with Ethiopian Airlines was handled smoothly and met your expectations.
It is great to know that Mr John provided professional, helpful, and responsive support throughout the booking process and explained everything clearly. At Bright Travel Services Ltd, we focus on reliable flight bookings, clear communication, and stress free assistance for all travel inquiries.
We truly appreciate your recommendation and look forward to assisting you again with future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
I have a great experience with Helen
I have a great experience with Helen, she is professional, quick to respond, and very helpful and patient. She makes whole process easy and stress free,Highly recommend.
January 26, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your great experience with Bright Travel Services. We are pleased to hear that Helen provided professional, responsive, and patient support throughout your booking process.
At Bright Travel Services, we aim to make flight bookings easy and stress free by offering clear guidance and reliable assistance for all travel inquiries. It is wonderful to know that Helen helped make the entire process smooth for you.
We truly appreciate your recommendation and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Maria ,the Super Agent
Maria an agent that I've saved in my contact list as important .This agent is very patient I wake under pressure and sometimes I do not respond to her when she needs met to .but she is very patient and she works according to my schedule,she listens attentively and delivers what she has promised. for future I would like to only work with Maria .the rating Stars Are Not Enough because I would give Maria a million stars.
She will soon be an agent of the whole family .
Thank you Maria for your service 🫡
January 24, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your wonderful feedback and for taking the time to share your experience. We are truly pleased to hear how much you value the support and dedication Maria provides.
At Bright Travel Services, we understand that every client has different schedules and needs, and it is great to know that Maria patience, attentive listening, and commitment helped make your flight booking experience smooth and reliable. Delivering on promises and adapting to our clients requirements is something we take great pride in.
We sincerely appreciate your continued trust and look forward to assisting you and your family with future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
Great service for airline ticket purchase
I booked an airline ticket through the travel agent. Maria listened and understood my needs, explained my options and the process clearly. The service was efficient and friendly.
January 21, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience with Bright Travel Services. We are pleased to hear that Maria listened carefully to your needs, explained your flight options clearly, and made the booking process easy to understand.
At Bright Travel Services, we focus on efficient airline ticket bookings, friendly customer service, and clear communication for all travel inquiries. It is great to know that your experience was both smooth and enjoyable.
We appreciate your trust and look forward to assisting you again with future flight bookings.
Kind regards
Bright Travel Services Team
Excellent service and good customer…
Excellent and good customer service by Helen thank you
January 22, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your positive feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that Helen provided excellent customer service during your booking.
At Bright Travel Services, we focus on reliable flight bookings, clear communication, and supportive assistance for all travel inquiries. Your feedback is greatly appreciated.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Maria was very patient and delivered…
Maria was very patient and delivered great service
January 1, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that Maria provided patient and high quality service during your booking.
At Bright Travel Services, we aim to deliver reliable flight booking support, clear communication, and friendly assistance for all travel inquiries. Your feedback is truly appreciated.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
John Smith Bright Travel Services
The Booking Agent done everything for me , all I had to do is supply him with my travel dates . He was very accommodating, courteous and helpful in every way.
January 9, 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience with Bright Travel Services. We are pleased to hear that John Smith handled your booking efficiently and made the process easy by taking care of all arrangements once you provided your travel dates.
At Bright Travel Services, we focus on providing convenient flight booking services, courteous support, and reliable assistance for all travel inquiries. It is great to know that your experience was smooth and stress free.
We appreciate your trust and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Sara helped me a lot
Sara helped me a lot. I am very happy from her services. I will always prefer her.
November 11, 2025
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your feedback and for choosing Bright Travel Services. We are delighted to hear that Sara provided helpful support and that you were happy with her service.
At Bright Travel Services, we aim to deliver reliable flight booking assistance, clear communication, and friendly support for all travel inquiries. Your preference and trust mean a great deal to our team.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Worst Agent to deal with Bella Edwards
Worst Agent to deal with Bella Edwards
If I could give them zero star | would, I put a review up and the agent Bella Edward's called me to ask me if I thought the review I put up with mean I get my e-ticket, baring in mind the process started in June and I still have no ticket. She is very rude and unprofessional and does not explain process to you, when you call her she says she will call back and never does. I have completely finished paying my ticket and yet I still have no e-ticket, plus she charged me extra aside the cost she had initially discussed with me. Still no ticket and she is now avoiding my calls. It had to take me ringing again to speak to the manager for me to get my ticket, thank you Mr Shaw.
November 14, 2025
Unprompted review
Reply from Brighttravelservices
Thank you for taking the time to share your feedback. We are sorry to hear that your experience caused frustration, and we appreciate the opportunity to respond and clarify the situation from our business perspective.
At Bright Travel Services, airline tickets are issued in line with airline confirmation timelines, payment clearance, and fare validation rules. In some cases, ticket issuance may take longer than expected due to airline controlled processes, fare rechecks, or operational delays, even after payments are completed.
Any additional charges applied are strictly related to airline fare changes, booking conditions, or service requirements and are not added without justification under airline policies. We regret if this was not communicated in a way that felt clear or timely during the process.
We are pleased that the matter was resolved through management involvement and that your ticket was successfully issued. Our management team takes feedback seriously and continuously works to improve communication, response times, and customer experience.
We value every client and remain committed to transparent flight booking services and reliable support for all travel inquiries. Should you require assistance in the future, our management team will be happy to support you directly.
Kind regards
Bright Travel Services Team
Do Not Purchase Any Flight Tickets From this Travel Agent
I purchased tickets flight tickets from Bright travel services in November 2024 I was put on a payment plan to pay monthly a total of £1917. I completed my payment planning in April 2025 and was meant to travel on the 20th of July. However for months bride travel services told me when I completed my payment that their bank account for Barclays was under review and that I would receive my tickets before travelling on the 20th of July. It is now the 18th of July and I meant to travel with me and my family however I travel have failed to provide me with my tickets and I’ve blamed the bank for the situation and have not taken into account the cost and impact and stress that this has caused me and my family. We are now not able to travel with our children on a holiday that we had planned for months back in 2024 and have children that are now disappointed and upset and unhappy. I have family abroad that were expecting to see me I have made arrangements abroad to Stay in a hotel hire a vehicle for my travel book activities for my children whilst abroad all these arrangements have now lost all the money and I will never get this back when I booked all this well in advance bright travel have not even. Bothered to compensate me anyway I am trying to get a refund for my money up until now they tend to ignore my phone calls my emails. I am at a last call at the moment and have now got to take action further when this is had nothing to do with me I paid for my tickets in full and them as a travel agent have failed me and my family my advice to you out there is to not ever purchase any ticket from this company, they are not honest They have basically stole my money because they have not given me my refund and I don’t even know if I will get this money back in future I will learn from this to purchase my ticket direct with the airline and not go to a travel agent how do they have control over my life like this? How do they have control over my travel arrangements? Having no care no remorse whatsoever and on top of this when I’ve asked for my tickets to travel on the 20th of July they have asked me to pay an additional £2300. What does that mean? That means that they did not even book my tickets like they said they would because when checking with the airline, which is Qatar airline, they have said that the flight does not even exist. Please be careful. Do not use this company whatever you do.
May 2, 2025
Unprompted review
Reply from Brighttravelservices
Reply from Bright Travel Services
Thank you for sharing your feedback. We are genuinely sorry to hear about the distress this situation caused you and your family, and we fully understand how disappointing and upsetting travel disruption can be, especially when plans involve children and family abroad.
We would like to clarify the situation from our business perspective. Your booking was placed on a payment plan, and as explained during the process, ticket issuance is subject to full payment clearance and airline confirmation. During this period, our business bank account was temporarily under review by our banking partner, which caused unavoidable delays in processing certain transactions. This situation was communicated to affected clients, including yourself.
Airline fares are controlled entirely by the airline and remain subject to availability and revalidation until tickets are issued. When fare validity expires or flights change, airlines may require repricing based on current market rates. Any request for additional payment reflects an airline fare difference at the time of rebooking, not an intention to withhold service.
Regarding Qatar Airways, airlines do not always disclose agency booking details directly to passengers until tickets are issued, and flight availability can change due to operational or fare class restrictions. We regret if this created confusion or concern during your independent inquiry with the airline.
We understand the financial and emotional impact this situation had, and we sincerely regret that your travel plans could not proceed as intended. Our management team continues to review such cases carefully and works toward fair resolutions in line with airline rules and regulatory requirements.
Bright Travel Services remains committed to transparent flight booking services and supporting our clients responsibly. We encourage you to continue communicating directly with our management team so this matter can be addressed properly and professionally.
Kind regards
Bright Travel Services Team
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