It's really easy to place an order as the products are given detailed information. I just have to find my favourite frame and place the information regarding my eyesights for both short and long sight... See more
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Very good customer service. It took some time until they took the matter up but finally my problem was solved. It is important that the website is giving opportunity for customer to order only frames... See more
Fantastic products and value. Excellent, responsive service. I have been wearing glasses for more than 50 years, ordered in the US, EU, Asia, and this is really the best experience, and I hope it la... See more
Excellent selection of frames and lense customisation options with a very efficient ordering process and good value for money. Both pairs of glasses fit perfectly and I’m really pleased with them.... See more
Company details
About Brille24
Written by the company
Deine Brille - ohne Kompromisse
In unserem umfangreichen Sortiment aus über 2.000 Brillen gibt es das perfekte Modell für dich! Ob Gleitsichtgläser oder Blaulichtfilter, Sonnenbrille oder Arbeitsplatzmodell - in unserem Onlineshop wirst du fündig. Dein Lieblingsmodell gibt es mit Einstärkengläsern schon ab 29 € oder mit Gleitsichtgläsern schon ab 129 €.
Das perfekte Glas für dich
Bei unseren Brillengläsern sind Härtung, Kratzschutz und eine Antireflexionsbeschichtung immer inklusive! Auf Wunsch kannst du deine Brille auch mit dünneren Gläsern oder einer Glasveredelung wie einem Blaulichtfilter bestellen.
Der Brille24 Kundenservice
Written by the company
- Wir sind für dich da!
- Unser Kundenservice steht dir bei Fragen oder Problemen gerne zur Seite! Du erreichst uns jederzeit per Mail unter kundenservice@brille24.de oder montags bis freitags von 9:00 bis 18:00 Uhr unter 0800 40 400 25 telefonisch.
Kauf ohne Risiko
30 Tage Geld-zurück-Garantie
Wir wollen, dass du mit deiner neuen Brille absolut glücklich bist, deshalb gilt bei Brille24 eine 30-tägige Geld-zurück-Garantie. Solltest du in den ersten 30 Tagen mit deiner Brille nicht zufrieden sein, dann schicke sie uns zurück und wir erstatten dir den vollen Kaufbetrag.
Contact info
4.6
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Brille24
Liebe/r Brille24-Kund/in,
die Zufriedenheit unserer Kunden, die ist uns seit nunmehr 17 Jahren sehr wichtig. Umso mehr freuen wir uns, dass du dir die Zeit genommen hast, deine Zufriedenheit in Form einer positiven Bewertung auszudrücken. Ganz herzlichen Dank! Damit machst du uns nicht nur eine Freude, sondern unterstützt vor allem auch andere Kund/innen bei der Auswahl unseres Shops.
Beste Grüße aus Oldenburg
Dein Brille24-Team
Great eyeglass selection
Great eyeglass selection, great pricing, fast shipping, excellent customer service. I am so happy with my new glasses that I immediately ordered another pair!
February 12, 2024
Unprompted review
Reply from Brille24
Dear Carolyn,
The satisfaction of our customers has been very important to us for 17 years now. We are all the more pleased that you have taken the time to express your satisfaction in the form of a positive review. Thank you very much! This not only makes us happy, but also helps other customers to choose our shop.
Best regards from Oldenburg
Your Brille24 team
Great overall experience
Glasses arrived fast.
They were well packed and generally the whole experience was easy and convenient.
January 11, 2024
Unprompted review
Reply from Brille24
Dear Brille24-Customer,
Thanks a lot for your positive evaluation!
Best regards
Your Brille24 team
everything went smoothly from payment…
everything went smoothly from payment to delivery.
the glasses are very nice, gives a soft look to the face.
very useful when you have a picture of a real model with the glasses on so we can see how they really look on the person, rather than using photoshop or other graphics to put the glasses on the model's face
December 5, 2023
Unprompted review
Good seller…
Ordered sunglasses with shipping to other EU country, recieved order, unfortunately model was a bit too small, returned without issues at no cost. Very good service and communication.
November 16, 2023
Unprompted review
Läuft super
October 18, 2023
Super Service
October 18, 2023
Unprompted review
Good value.
Good value.
I made a mistake in the order, but they changed it after an email. Thank you.
October 6, 2023
Unprompted review
Almost been a month and radio silence from their part
Order number 2845b28f-6534-437a-97bd-d3644bcb38a5
Paid through Amazon Pay. Date of order: Sep. 2.
It's going to be a month and no response to the email I sent last 15th and 24th. I sent another email right now.
September 2, 2023
Unprompted review
Reply from Brille24
Dear Jeremiah,
your order was placed on our Spanish website, so please contact the corresponding customer service (soporte@optica24.es).
Our team will be happy to help you and clarify why you haven't received your glasses yet.
Best regards
Reply from Brille24
Lieber Jürgen,
vielen Dank für deine Bewertung.
Es ist richtig, dass wir leider kein direktes Partneroptiker-Netzwerk mehr haben. Du kannst einen Augenoptiker in deiner Nähe bitten, eine Anpassung vorzunehmen.
Gerne kannst du auch hier schauen, ob du einen Partneroptiker unserer Konzernmutter Essilor findest:
https://www.essilor.de/optikersuche
Beste Grüße aus Oldenburg
Dein Brille24-Team
Super Service
August 23, 2023
Super Service.
August 11, 2023
Phone number
Unfortunately, Brille24 forgot to write my phone number on the package, so it was more difficult to receive it.
August 13, 2023
Reply from Brille24
Dear Mart,
Thanks a lot for your review.
Please excuse. We need to check why your phone number has not been put on the label.
Anyway, we hope that you are happy with your new glasses.
Best regards
Your Brille24-Team
Effortless and amazing first time experience
The customer support was really helpful and understanding. My glasses came within 5 to 7 days, very prompt. The glasses were just as shown on the website. Very beautiful.
July 25, 2023
Extra ordinary service with reasonable prices
Thumbs up for the customer service and all in all the business which Brille24 is running, fair and flexible!
A recommendation, add a comment section or extra information while placing order to avoid several back and forth!
August 8, 2023
Unprompted review
Excellent selection of frames and lense…
Excellent selection of frames and lense customisation options with a very efficient ordering process and good value for money. Both pairs of glasses fit perfectly and I’m really pleased with them.
The glasses came from Germany to Malta exactly two weeks after I ordered them, which is very impressive. I will definitely use Brille24 again!
July 6, 2023
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