Brilliance.com Reviews 4,648

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing their rings as stunning, beautiful, and perfect, exceeding expectations. Many people highlight the outstanding customer service, noting helpful and knowledgeable representatives who assist with selections, pricing, and provide excellent communication throughout the ordering process. Reviewers also appreciate the competitive pricing, finding that they received great value and significant savings compared to other vendors, making high-quality items affordable. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with custom designs and timely delivery. However, some people were dissatisfied with issues related to product quality control, specifically mentioning defective backings for earrings and a stone that was not of the expected quality, leading to frustration with the resolution process. A few other people also felt that communication from customer care was lacking in these specific instances, causing delays and additional effort to resolve problems.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction and amazement with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and the helpfulness of... See more

Price

Customers had positive experiences with price, often finding them to be fair, competitive, and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

I worked with Janet at 9pm at night!! She was absolutely wonderful. I called in regarding my wedding band and she helped walk me through the whole process. Great customer service!

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,648)

699 reviews in the last 12 months

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Rated 3 out of 5 stars

Earrings backings

I ordered 3 ct. earrings and was happy for couple weeks until one side of my earring came off due the backing which I ordered bigger backing to secure the earrings. The backings were made loose and carelessly for the earrings to stay tight and paid &100.00 extra. I’m very disappointed.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Website interface was easy to use

Website interface was easy to use, found exactly what we were looking for and shipping was quick and effortless! Would buy from Brilliance again!

December 20, 2025
Unprompted review
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Reply from Brilliance.com

Hi Joshua! We really appreciate your feedback on our website. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Awesome experience

Awesome experience, made the process a breeze. Something that’s usually stressful was stress free!

December 5, 2025
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

ORDER HERE

Hi everyone. I was worried at first ordering from here because I couldn’t find much online about people purchasing from here. However I am over the moon with the ring I got for my fiance. The customer service was brilliant, they gave me rush delivery and kept me in the loop throughout. And the ring looks absolutely beautiful. Couldn’t recommend enough!

April 29, 2026
Unprompted review
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Reply from Brilliance.com

Hi James! We're thrilled to hear that you found the perfect ring with us! Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

Would highly recommend buying your next…

Would highly recommend buying your next diamond from here. Very easy website to navigate. Prices were excellent! And I got the ring of my dreams!

April 29, 2026
Unprompted review
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Reply from Brilliance.com

Hi Alyssa! Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

My ring came out absolutely stunning

My ring came out absolutely stunning. It was extremely easy to order & get my diamond custom fit to the ring I choose. I believe start to finish was 3 weeks & the wait absolutely worth every minute. I cant stop looking at my ring. Im looking forward to showing it off. Thank you

April 3, 2026
Unprompted review
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Reply from Brilliance.com

Hi Teri! We're thrilled to hear that you found the perfect ring with us! We are always happy to serve you!

Rated 5 out of 5 stars

Great deal for a great ring to give to a great woman

Brilliance delivered on time with their schedule. My fiancé loves her ring and I can’t complain at all for the deal I got. Brilliance was a god send for my engagement.

February 2, 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Sean. We are always excited to serve you!

Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, shipment took a bit longer, but otherwise great

December 25, 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, E. We are always happy to serve you!

Rated 5 out of 5 stars

I was so happy with the quality and the…

I was so happy with the quality and the ordering process was easy and honest. So much more bang for your buck! Easy payment plan and good notifications.

January 7, 2026
Unprompted review
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Reply from Brilliance.com

Hi Haley! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Amazing quality

I highly recommend this company! The shipping was fast and for good, well-made jewlery, it will take some time but got shipped super fast, very good quality ring, and stone. Would recommend this company for future proposals!

April 27, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future, Ethan!

Rated 5 out of 5 stars

My husband and I purchased our wedding…

My husband and I purchased our wedding rings and my engagement ring from Brilliance and have had an absolutely wonderful experience with them. The quality of the rings are top notch, I appreciated the affordability and value of them, the process was fast between ordering and receiving the rings, and the customer service was great. I had actually asked if Brilliance could expedite my second order and they were immediately responsive and were able to send the rings within a few weeks of my request. I highly recommend them and will be a return customer!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was really helpful and…

Customer service was really helpful and great they helped me make mine from scratch so you aren’t limited to the sizes it says online very good 100 percent recommend

April 25, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Brilliance has fantastic options and…

Brilliance has fantastic options and the communication was great. highly recommend and will use again!

January 15, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Scott! Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

Ordering with Brilliance was a great…

Ordering with Brilliance was a great experience! I got my diamond and a beautiful engagement ring was made! I will be using them for my future projects!

November 4, 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Erica! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

Rated 5 out of 5 stars

The ordering experience was very easy…

The ordering experience was very easy and customer service was spot on, helpful every step of the way, from ordering to delivery. The diamond was beautiful and just what I was hoping it would be.

March 6, 2026
Unprompted review

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