Brindley Group Reviews 

798
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing their appreciation for the welcoming atmosphere. Customers frequently mention that the sales staff are exceptionally helpful, polite, and thoroughly knowledgeable during the entire vehicle purchasing process. Many buyers appreciate the smooth transaction, noting that cars are presented in pristine condition and the handover process remains entirely stress-free. However, some people mentioned experiencing frustrating difficulties when trying to contact the service department to secure timely maintenance appointments. A small group of consumers also noted delayed communication and persistent unresolved technical issues regarding vehicle repairs following their initial purchase.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are exceptionally welcoming,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff throughout the purchase... See more

Product

People report positive experiences with product, highlighting that vehicles are generally in excellent and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a personal touch that makes... See more

User experience

Customers consistently note positive experiences with user experience, highlighting welcoming staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kia - West Bromwich ( Tipton ) to browse at cars and Derren introduced himself. I was so impressed with his customer service and knowledgeable we decided to book a test drive. We’ve never... See more

Rated 5 out of 5 stars

A great experience solely because how lovely the salesperson, amy, was. Offered things before me asking for them, honest and very polite. Definitely would deal with them again if i wanted to chsnge my... See more

Rated 5 out of 5 stars

I purchased a used Mini- Countryman from Honda Brindley. From the moment that I showed an interest in the car, to the sale and the aftercare -I have received excellent service. Tony and Stephanie ha... See more

Rated 5 out of 5 stars

Good, helpful and no pressure service from James and a good deal on the car. Price was not the lowest but the service and standard of presentation of the car, which had been repaired, was excellent.... See more


Company details

  1. Car Dealer

Written by the company

A WARM WELCOME TO Brindley Group New and Used Car Dealers in the West Midlands Brindley Group are one of the largest family owned car dealer groups in the West Midlands and are proud of our 90 year heritage of offering exceptional customer service. We offer brand new vehicles from 9 major manufacturers: Honda, Hyundai, Kia, Mazda, Mitsubishi, MG, Vauxhall, Volvo and Nissan cars and commercial vehicles. Our group stock of over 600 used cars are available throughout our dealerships in Cannock, Wolverhampton, Tipton and West Bromwich. Each vehicle undergoes a multi-point check and all come with a first class peace of mind warranty. The unique Brindley experience doesn’t end at driving away in your new vehicle. We offer a comprehensive aftersales service including MOT’S, servicing, parts and accessories. Our manufacturer trained technicians work with the latest diagnostic equipment and genuine approved parts to ensure your vehicle is kept in perfect and safe running order. For business users, our dedicated Group Fleet department is all you need for expert advice on your corporate requirements. We supply vehicles from most of the leading manufacturers and can advise on a funding option that best suits you, these include contract hire, leasing, personal contract plans, hire purchase and tailored packages to suit your specific need. For those in receipt of disability allowance, we have dedicated motability specialists at each of our dealerships to help you choose the right Motability car for your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

798 reviews

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4.5

All reviews

(798)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone we dealt with were great

Everyone we dealt with were great. Brandon made the process easy and was patient and understanding. Great service all round. Would recommend dealing with Brindley Mazda.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Showroom almost Inaccessible for wheelchairs …

I am due to change my motability car shortly so I contacted Kia Brindley, wton for a test drive of the EV3. I had an automated response saying they would be in touch. I had nothing further, so we went to look in the showroom today. 1 disabled bay only and that had a car for sale on it. Then, not enough room in the showroom to get round the car in the wheelchair! We gave up then and decided to go to see the MGs instead at a local sales room- i was not impressed as you can imagine!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Kia at Tipton is the best…

You always get excellent service at Kia at Tipton customer service is fantastic, the guys who service and repair the vehicles are very helpful if you have a problem. Tim on sales knows his job he's brilliant as well they all are who work there well done you guys and Mel.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

A quality Level of service from a quality dealer group

I bought a car from Brindley Group Genesis in Cannock. I was dealt with by a very professional sales consultant by the name of Ajay Suman. Ajay, was polite, thorough and very engaging without being overbearing. From the initial point of contact, vehicle demonstration, purchase transaction and including a quality handover the experience was faultless. My purchase experience was first class .

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brindley Hyundai Cannock to…

I'd suggest Brindley Hyundai Cannock to a friend because John made the purchase very easy. Times were arranged to suit me and it was just all very smooth. I had a question the next day and everyone was super helpful and friendly. I felt looked after and have no doubt that they will be just as helpful in the future.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Kia Wolverhampton

We visited Kia Wolverhampton as we seen a car on their website which we wanted to view. The sales Executive (Jacob) allowed us to have a look around and test drive. We agreed to purchase and traded in our car which we got a really good valuation for. During handover, we were explained everything and no amount of questions was too much for Jacob. Brilliant service and would definitely recommend.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Car went into the service department…

Car went into the service department for second time re battery issue , a courtesy car was supplied each times at MG wolverhampton.after various checks the battery was changed for a new one , great after sales given and great communication from the service team .
Many thanks.
Martin Rogers

January 8, 2026
Unprompted review
Rated 4 out of 5 stars

The price of the CX30 I purchased was…

The price of the CX30 I purchased was considered to be competitively priced and came with Brindley Mazda's full service history and full 12 months warranty. The sales executive, Brandon Watkinson, managed the purchase very professionally throughout.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional dealership

I was very pleased with my experience at Brindley Cannock. The site is very clean and tidy, the cars on display are well presented. I was greeted by Ellis from the sales team, he was knowledgeable no pressure sales, left me to look over the car at leisure and arranged a test drive. I then bought the car. Great experience.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Thank-you to Brindley Kia West Bromwich…

Thank-you to Brindley Kia West Bromwich and especially Mel, the Service advisor, for making my visit a breeze. I had a problem where the re-gen exhaust warning was on. I tried to clear it myself by following the instructions in the manual to no avail. So rather than spending time and money driving up and down the motorway i decided to seek professional help. I spoke to Mel , who explained everything to me with regards to what I could do myself. There was no pressure to get me to part with my money. Mel also said that it could be done in-house but was not a warranty covered item. She explained what the procedure was and how much, but left it to me to decide with no pressure.
I decided to have the re-gen looked at by Brindley. Mel was efficient with the booking date and provided me with a courtesy car . Mel kept me informed of the status of the work. She also let me know that my brakes were very low and that as the car was on the ramp they could do the work there and then. All in all, the turn around was about 4 hours and I knew exactly what was being done and when it would be ready.
I will definitely be returning to Brindley Kia when I need advice and any of their services. Well done to Mel for making my first visit to a Brindley Kia easy , clear and smooth. Mel is a credit and asset to the business. Thank-you

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience dealing with this…

Great experience dealing with this dealership. The staff were all very friendly and couldn't have done more to help. My only gripe would be that they could improve their valeting team a little bit. There are a number of spots missed in the car that made the experience a little deflating when collecting the car.

December 13, 2025
Unprompted review

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