Brindley Group Reviews 

797
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for making the entire car-buying journey completely stress-free, highly professional, and wonderfully straightforward. Consumers deeply appreciate the impressive quality of the vehicles and consistently enjoy smooth, pressure-free test drives without ever feeling pushed into a premature purchase. The overall service provided is frequently described as highly efficient and prompt, with friendly team members going above and beyond to answer questions and explain paperwork. However, some people mentioned frustrating difficulties reaching the service department by phone and experiencing notably poor communication regarding delayed vehicle repairs or warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are exceptionally welcoming,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff throughout the purchase... See more

Product

People report positive experiences with product, highlighting that vehicles are generally in excellent and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a personal touch that makes... See more

User experience

Customers consistently note positive experiences with user experience, highlighting welcoming staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kia - West Bromwich ( Tipton ) to browse at cars and Derren introduced himself. I was so impressed with his customer service and knowledgeable we decided to book a test drive. We’ve never... See more

Rated 5 out of 5 stars

I purchased a used Mini- Countryman from Honda Brindley. From the moment that I showed an interest in the car, to the sale and the aftercare -I have received excellent service. Tony and Stephanie ha... See more

Rated 5 out of 5 stars

Good, helpful and no pressure service from James and a good deal on the car. Price was not the lowest but the service and standard of presentation of the car, which had been repaired, was excellent.... See more

Rated 5 out of 5 stars

What a breath of fresh air at Brindley Chery Cannock! I purchased a Tiggo 8 from the onset it was a delight to deal with them! Andy the sales executive was professional, polite, efficient & down... See more


Company details

  1. Car Dealer

Written by the company

A WARM WELCOME TO Brindley Group New and Used Car Dealers in the West Midlands Brindley Group are one of the largest family owned car dealer groups in the West Midlands and are proud of our 90 year heritage of offering exceptional customer service. We offer brand new vehicles from 9 major manufacturers: Honda, Hyundai, Kia, Mazda, Mitsubishi, MG, Vauxhall, Volvo and Nissan cars and commercial vehicles. Our group stock of over 600 used cars are available throughout our dealerships in Cannock, Wolverhampton, Tipton and West Bromwich. Each vehicle undergoes a multi-point check and all come with a first class peace of mind warranty. The unique Brindley experience doesn’t end at driving away in your new vehicle. We offer a comprehensive aftersales service including MOT’S, servicing, parts and accessories. Our manufacturer trained technicians work with the latest diagnostic equipment and genuine approved parts to ensure your vehicle is kept in perfect and safe running order. For business users, our dedicated Group Fleet department is all you need for expert advice on your corporate requirements. We supply vehicles from most of the leading manufacturers and can advise on a funding option that best suits you, these include contract hire, leasing, personal contract plans, hire purchase and tailored packages to suit your specific need. For those in receipt of disability allowance, we have dedicated motability specialists at each of our dealerships to help you choose the right Motability car for your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

797 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(797)

311 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience at Brindley Kia…

My experience at Brindley Kia Wolverhampton was cracking because Matthew Evans has sold me a car in the past and he has always been very thorough, met my needs and gone the extra mile to get me the kia i wanted and within budget

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with remote new car purchase

Great experience buying new higher end Hyundai car, remotely viewed in London show room and which this dealer had much less expensive than others nationwide and delivered for a small fee. Everything was prompt and efficient and well explained including. helping arrange finance - so prompt actually that the dealer had to wait on me to get he car delivered. Great communication, both proactive from their side and quickly responding to any questions. I'll be recommending all colleagues contact this dealer regardless of where they are based!!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I'd recommend Brindley Honda…

I'd recommend Brindley Honda Wolverhampton to anyone because they're very friendly and helpful throughout the entire process. Noel was a huge help with getting me the perfect car.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience from Mazda…

A great experience from Mazda Wolverhampton, especially from Brandon, who helped us from start to finish. He was knowledgeable, helpful and very patient with us, as we had our 8 month old baby when test driving the car, meaning it took twice as long for us both to do a test drive. We are really appreciative of his professional and friendly approach, towards any questions we had and buying the car.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and smooth experience

Very professional and friendly service from start to finish. The team was helpful, clear in communication, and made the whole process smooth and stress-free. I felt well looked after and everything was explained properly. Highly recommended.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

"Brindley Kia West Bromwich were great…

"Brindley Kia West Bromwich were great because the sales team were ultra friendly and very helpful.I had travelled from Liverpool to buy this car and would do so again to purchase my next car. It was the easiest car purchase ever . "

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

so easy and stress free

Kelly made it all so easy and stress free and at no time did I feel under pressure to commit to anything. The car was super clean and smelled lovely on handover, really good experience and would definitely recommend based on my experience!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional

Efficient, friendly and professional. As it was my first experience buying a car I was apprehensive about the whole ordeal. However, Noel Bailey made me feel very relaxed and comfortable, very knowledgeable and had a good laugh putting me at ease.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

We choose Brindley Hyundai

We choose Brindley Hyundai, West Bromwich as we wanted a Ford Puma and we were not disappointed.
We received excellent customer care and help with our choice of vehicle.
And excellent service care once we decided on our newish car.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Second to none. We looked high and low for a different make of car but ended up back with Honda as we know the service, follow up will be in true Honda style. Any problems will be sorted.

February 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look