Bristolcameras Reviews 

1,615
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Ordered a Canon interface cable on 30th July 2026 no further correspondence after ether invoice. Reached out multiple times via email no response. The cable still hasnt arrived or response and we are... See more

Company replied

Rated 5 out of 5 stars

ordered my husbands present, was a great price, is brill quality and the delivery was fast, with email updates about dispatch etc. also v well packed for protection and eco too.

Company replied

Rated 4 out of 5 stars

They have the lowest price of the camera I have been looking for. Item delivered and I am very happy with my purchase. The only thing that I can say is that it took a couple of days before they have m... See more

Company replied

Rated 5 out of 5 stars

Great selection and competitively… Great selection and competitively priced. A personal service and quick delivery. They call you to let you know delivery date and check you'll be in which i think is... See more

Company replied

Company details

  1. Photo Shop

Information provided by various external sources

Bristol Cameras offer Digital Cameras, SLR Lenses, Binoculars and More. Buy online or in store at the UK's Best Prices.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,615)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

I am always so pleased with the service…

I am always so pleased with the service Bristol Cameras provide. They have a fantastic wide selection of film photography equipment and film to buy and I always trust that my orders will arrive safely. Especially the photographic chemicals i order that can't be the easiest to pack. Thank you so much for all your attention to detail.

June 18, 2025
Unprompted review
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Reply from Bristolcameras

We do always try our best and our team are please that all is going well still

Rated 5 out of 5 stars

Canon 70d Battery Grip

Order no 207998.
Excellent service ordered the grip on the 2nd June sent out on 4th June and received by the 6th. This is the second product I have ordered and would recommend to anyone. Thank you

June 6, 2025
Unprompted review
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Reply from Bristolcameras

Very pleased to hear and thank you for taking the time out in letting us know

Rated 5 out of 5 stars

Super online shop

Perfect lens cap, arrived quickly and safely 😊

May 30, 2025
Unprompted review
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Reply from Bristolcameras

Very pleased to hear

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. Bristol Cameras also have very reasonable prices that are often lower than their competitors.

May 22, 2025
Unprompted review
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Reply from Bristolcameras

We do try to be competitive and pleased to hear you have made a viable purchase

Rated 3 out of 5 stars

Unable to track orders or or contact store.

I’ve ordered various items from Bristol Cameras in the past and have always received the goods. As a large format film photographer I’ve always appreciated that they are one of very few retailers that stock a good supply of 4x5 sheet film.
The only issue I have is that it’s very difficult to track orders or to get in touch with anyone at the store.
I ordered a small item - just a darkroom thermometer - a week ago. I can see that the payment was taken, but I received no confirmation of the order. No dispatch notification has arrived, so I have no ideas what is happening.
I tried calling the store today on both numbers: the shop number and the mail order number, but no one picked up. I have been unable to find an email address to contact.
This happened once before when I ordered film, though the order did arrive eventually.
I do want to continue to order from Bristol Cameras because, overall my experience has been good, but I do feel that they need to improve on keeping customers informed about their orders and make themselves more easily contactable.

May 23, 2025
Unprompted review
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Reply from Bristolcameras

Dear Customer

Apologies for the delay. An order confirmation was sent to the email address that was inputted at the time of your order. We have one in stock reserve and awaiting any day for further stock. Monday we will dispatch the reserved item to you, so as not to cause any further delay.

Rated 5 out of 5 stars

Always a pleasure dealing with Bristol…

Always a pleasure dealing with Bristol Cameras. In the Highlands we often pay excessive delivery charges, but Bristol Cameras is alway very reasonable. Happy to recommend. :)

(The Inverness Community Darkroom)

May 15, 2025
Unprompted review
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Reply from Bristolcameras

We trust you are enjoying the good weather up there, thank you for taking the time to write us a review

Rated 4 out of 5 stars

Packed and dispatched order promptly

Packed and dispatched order promptly. Did not provide tracking information so it's anybody's guess when it might show up.

April 30, 2025
Unprompted review
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Reply from Bristolcameras

Thank you Sir for your response which we take on board, but so pleased goods did arrive safely with you

Rated 5 out of 5 stars

Good service as always

Good service as always, packed nicely but not excessively and arrived quickly. Thank you.

April 23, 2025
Unprompted review
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Reply from Bristolcameras

Very good of you taking the time in letting us know

Rated 5 out of 5 stars

Nice to order from a specialist camera shop

I ordered a few items from Peak Design through Bristol Cameras, whilst they had to order in one of the items, I found them to be great when I called for an update and also they then sent it to arrive next day which I appreciated.

April 4, 2025
Unprompted review
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Reply from Bristolcameras

Very good of you to taking the time out in writing this review. Thank you

Rated 5 out of 5 stars

Excellent service

I ordered a camera clip, which got lost by Royal Mail due to damaged packaging. I contacted Bristol Cameras and they offered to send me a replacement free of charge, which I received within a couple of days. I am looking forward to testing out my new camera clip soon!

April 14, 2025
Unprompted review
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Reply from Bristolcameras

So good of you to express your appreciation. Too often it does not take much for our customers to write a bad review when things do not go right. You enjoy your Easter weekend

Rated 5 out of 5 stars

Purchased 220 film for my Bronica S2

I recently bought a Bronica S2, and after fixing the focusing issue due to 50 year old foam, was delighted to see Bristol Cameras has some 220 film, so I wanted to try it out. Their website is easy to use and the communication via email is great. This became my second purchase as I had ordered some Ilford fixer. I’ll be going back shortly for developer and stop bath. It’s great to know I can safely purchase the materials I need for film photography at a shop like this. Many thanks Bristol Cameras.

April 10, 2025
Unprompted review
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Reply from Bristolcameras

What an awesome camera you have and we are thrilled to hear that you are making great use of it. Enjoy

Rated 2 out of 5 stars

Inflated shipping costs & using cheap slow shipping services

If you are going to charge £6.50 for postage & packaging, the least I would expect is for a next day shipping service to be used.

This item was sent via Royal Mail Tracked 48, this is a 2-3 day shipping service that costs £3.39. The padded envelope didn’t cost you £3.11.

Even for £4.25 you could have used Royal Mail Tracked 24, which is a next day shipping service. You’d still have made £2.25 profit on the shipping charged to the customer.

An established business shouldn’t be inflating shipping costs and then using the cheapest available shipping service to make a few extra pounds.

March 26, 2025
Unprompted review
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Reply from Bristolcameras

Thank you for the break down of your version of the costs, which included a padded envelope. However postage cost, for a "collection" service from the business, have increasing significantly, along with paying the minimum wage of £25,500 for a packer, employers nations insurance increased this year by over 6k, electricity trebled and business rates increased. This is just some of the increased costs that you may not have included in your calculation. However given that you proceeded with your purchase and the postage costs are clearly stated on our site with a break down of values and reiterated again prior to completing your purchase, I would hope this was because we were one of UK cheapest price as we have refrained from increasing hardware and therefore, combined your overall purchase I am sure, was still cheaper than competition. Nevertheless, thank you for taking the time out in letting us know and giving us a 2 stars. As a company we continue to support our staff in keeping them in a job

Rated 5 out of 5 stars

Arrived quickly and really well packed…

Arrived quickly and really well packed - also the best price I could find online so I will definitely use Bristol Cameras again

March 27, 2025
Unprompted review
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Reply from Bristolcameras

Very good of you to take the time in letting us know

Rated 5 out of 5 stars

A very prompt and professional service

A very prompt and professional service. My order was with me within 4 days.

I will be using Bristol Cameras again!

March 20, 2025
Unprompted review
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Reply from Bristolcameras

Thank you Sir for taking the time to write a positive response, we do appreciate the time taken

Rated 5 out of 5 stars

Exemplary service

Exemplary service. Great prices and swift delivery carefully packed

March 26, 2025
Unprompted review
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Reply from Bristolcameras

Thank you Sir, our team value your positive feed back

Rated 5 out of 5 stars

Good service

Ordered a pair of binoculars. They were best price I could find and arrived promptly. I was happy with the service

March 20, 2025
Unprompted review
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Reply from Bristolcameras

Always pleased to hear and with the brighter days, what with the clocks moving forward, we trust you will get great enjoyment from your purchase.

Rated 5 out of 5 stars

On Thursday I bought a Ricoh…

On Thursday I bought a Ricoh Teleconverter Lens which was in a promo for Bristol Cameras. By Saturday the lens was in my hands. It was packaged with care and delivered by Royal Mail, I am happy with my order.

March 20, 2025
Unprompted review
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Reply from Bristolcameras

So good of you to take the time out in praising our team. Thank you

Rated 1 out of 5 stars

Bad Attitude

I placed an order on this website on March 11, 2025. However, the confirmation email I received only included a delivery confirmation number, which cannot be used to track my order on the Royal Mail website. Additionally, Royal Mail didn’t send me an email to confirm that my parcel had been delivered. As a result, I had to call to inquire about my parcel’s status.

Unfortunately, the staff member I spoke to was very rude and impatient. Since English is not my first language, I tend to speak a bit slower, but instead of trying to understand my question, the staff member responded with an exasperated "Oh my god," which made me feel extremely disrespected. Although the product itself is good, this was still a very unpleasant shopping experience.

March 14, 2025
Unprompted review
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Reply from Bristolcameras

I would totally agree with you, this is not good and please accept my apologies. The greatest of respect should always be give when speaking with anyone who can speak more than one language, especially if English is not their first language. I will forward your email onto all of our staff

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