Bristolcameras Reviews 

1,615
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Ordered a Canon interface cable on 30th July 2026 no further correspondence after ether invoice. Reached out multiple times via email no response. The cable still hasnt arrived or response and we are... See more

Company replied

Rated 5 out of 5 stars

ordered my husbands present, was a great price, is brill quality and the delivery was fast, with email updates about dispatch etc. also v well packed for protection and eco too.

Company replied

Rated 4 out of 5 stars

They have the lowest price of the camera I have been looking for. Item delivered and I am very happy with my purchase. The only thing that I can say is that it took a couple of days before they have m... See more

Company replied

Rated 5 out of 5 stars

Great selection and competitively… Great selection and competitively priced. A personal service and quick delivery. They call you to let you know delivery date and check you'll be in which i think is... See more

Company replied

Company details

  1. Photo Shop

Information provided by various external sources

Bristol Cameras offer Digital Cameras, SLR Lenses, Binoculars and More. Buy online or in store at the UK's Best Prices.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,615)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent professional service at…

Excellent professional service at reasonable prices.
Delivery is speedy and communication is always excellent.

July 25, 2024
Unprompted review
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Reply from Bristolcameras

you encourage us to regularly review are prices to ensure we can offer the best deal, Thank you

Rated 5 out of 5 stars

Brilliant service on website

Brilliant service on website, fast delivery everything you'd want from a purely online transaction.

I'll buy from them again for sure.

You guys saved my camera.

July 25, 2024
Unprompted review
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Reply from Bristolcameras

lovely to hear and thank you from the team

Rated 5 out of 5 stars

I ordered the 110 films

I ordered the 110 films (for my kodak instamatic camera- 1970’s) on the 15th and it arrived 2 days after that so it did not take long for the items to arrive.

Started using the film today and i experience no issues with it. Love it!

July 18, 2024
Unprompted review
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Reply from Bristolcameras

Exciting times and trust you will have a lot of fun with your photos

Rated 5 out of 5 stars

Bristol Cameras fair and quick…

Bristol Cameras had the right accessory I needed at a fair price and delivered as promised within a few days. Easy to order on line. Also I rang with a query and was quickly helped. As against an alternative on the internet which would have been posted from the other side of the worlds taking a few weeks.

July 12, 2024
Unprompted review
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Reply from Bristolcameras

We are very pleased to hear

Rated 5 out of 5 stars

Why shop anywhere else!

Excellent range of products at the best prices. Speed and service consistently good.

July 11, 2024
Unprompted review
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Reply from Bristolcameras

We do try as there is little forgiveness when on the rare occasion we may not got it quite right. Thank you

Rated 1 out of 5 stars

Third-rate company

Camera battery - £35 plus £6 postage. Non-delivery when expected. Contacted Bristol - couldn't have cared less. No proactive communication with me as a customer - the battery arrived 11 days after ordering, and after I'd initiated a credit card company dispute.
I can't bear companies whose post-sales care and attention stinks. Bad. (And emails from them come from 'no-reply' addresses.)
Post-script:
You can see the reply. Judge for yourself. Simply passing the buck onto the courier company THEY USE.
Here's what you should have done Bristol Cameras. Immediately supply a replacement as soon as you knew there was a delivery problem, and then if the original was eventually delivered to the customer arrange for that to be sent back to you.
You should also proactively check progress with the customer, not leave your customer hanging without the product you promised they would receive, and for which you have already received payment.
As I indicated in the review, one star for a third-rate company. Actually one star is a star too many.
LEARN from this, AND CHANGE YOUR AFTER-SALES BEHAVIOUR.

June 18, 2024
Unprompted review
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Reply from Bristolcameras

Mr Taylor you placed your order on Saturday 15th when we were closed and emailed you on Monday 17th which is the first day our team are back, with a tracking number as having sent out on a speedy same working day as having received this order. If however DHL have delayed making a delivery, we are more than happy to pass your one star review comments onto them.

Rated 5 out of 5 stars

Brilliant customer service!

Brilliant customer service! They really know what they are doing. Communication was faultless. I wouldn’t hesitate to return to them if i needed any help in the future. My new lens cap was a perfect fit👍Go team Bristol Cameras!

June 26, 2024
Unprompted review
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Reply from Bristolcameras

Thank you Madam for your kind words

Rated 5 out of 5 stars

Amazing service and very reliable

Amazing service and very reliable . Purchased a Canon g7x Mark 111 when out of stock with most retailers . 😀

June 21, 2024
Unprompted review
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Reply from Bristolcameras

excellent choice of camera and feel sure you will be thrilled with the results

Rated 5 out of 5 stars

Easy return process


I had a very positive experience with Bristol Cameras in terms of returning an item. I bought a camera case which didn’t quite match what I thought about it before I actually seen it in person.

I was able to return it very easily and get a refund very quickly.

I can definitely recommend them.

June 6, 2024
Unprompted review
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Reply from Bristolcameras

So good of you to take the time out in writing your review. Thank you

Rated 5 out of 5 stars

Competitive prices

Website is easy to use. Quick delivery and very well packaged. Competitive prices!

June 14, 2024
Unprompted review
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Reply from Bristolcameras

Very kind of you to say so. Thank you

Rated 5 out of 5 stars

First class supplier

Always had an excellent on line expwoth Bristol Camera. Prices are usually really good and availability of film and chemicals is good.
Highly recommended

June 11, 2024
Unprompted review
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Reply from Bristolcameras

We continue to expand our products and always feel free to speak with Chris should you require detailed information. Thank you

Rated 3 out of 5 stars

3 stars because they were nice on phone

I ordered my camera on 30th May in the evening, it was showing in stock so I thought next day, there will be information about delivery dates because I was in hurry to receive it due to travelling on specific date. No update on Friday, I sent email that was never acknowledged so I called on Monday as they are closed over weekend.

I was told on Monday morning by a nice gentleman that camera is definitely in stock and I am the only customer who requested it
so the status of my order will update by the end of the date and then delivery will be next day.

Nothing changed by the end of the day. I called today again to check if they are sending because I need this camera by Thursday.

I was told that now they have to check again because they need to order it for me. As I am in hurry and their story changes everyday and I hardly saw it coming by Thursday in this pace, I decided to cancel my order which was done promptly.

Immiediately, I ordered from other site today and my camera will be delivered tomorrow.

I think they need to review their ordering system and communicate better and if you are in hurry, thats not exactly the place to order but if you have time then maybe it would be ok.

As I wrote in title, 3 stars for being nice on the phone.

May 30, 2024
Unprompted review
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Reply from Bristolcameras

Apologies for the delay and we do take on board your comments

Rated 5 out of 5 stars

Pleasant experience

I purchased a new lens from Bristol cameras as it was a very reasonable price.

After purchasing I saw some of the reviews and initially thought I had made a bad choice as there was a lot of negativity.

I must say the experience I’ve had was a positive one. I ordered late on the Wednesday evening, order was acknowledged the next day. I called on the Monday for an update and was advised the lens was needing to be ordered from Sigma direct. The next day (Tuesday) I received an email saying the lens was dispatched to myself for next day delivery.

The guy on the phone was pleasant and helpful. Would recommend Bristol cameras and would shop with them again.

Can’t wait to play with the new lens tomorrow.

June 4, 2024
Unprompted review
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Reply from Bristolcameras

Dear Sir, A mighty lens you have ordered and will capture some excellent wild life. The sun is back out so trust you will be out and about taking some images

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from start of purchase process (using their website) to taking delivery from Royal Mail.
Dispatched in good time, very well packaged, and having tried the binoculars, exactly as described and what I was hoping for them to be.
A happy customer am I.

June 3, 2024
Unprompted review
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Reply from Bristolcameras

With the lighter evening we trust you will be able to make good of your purchase.Thank you Sir

Rated 5 out of 5 stars

First time using Bristol Cameras

First time using Bristol Cameras. Had the item in stock that I wanted and at a competitive price. Delivered promptly and kept me informed by email at each stage. I would recommend and definitely use again. Thank you.

May 26, 2024
Unprompted review
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Reply from Bristolcameras

apologies for a late reply in expressing our appreciation in letting us know about your purchase. Thank you

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