Britaincleaningservices Reviews 

28
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

I used their service in cleaning before I brought my things into my new flat, and the difference was very personal. I am very particular about cleanliness, especially in a new place, and I immediately... See more

Rated 5 out of 5 stars

Came on time did a great job everything is sparkling got my deposit back will recommend to everyone 👍

Rated 3 out of 5 stars

I am very impressed that, the cleaners turned up on time and on top of that, i am more happy with the standard of cleaning of my carpet which have some juice stains and the way they clean my bathrooms... See more

Rated 1 out of 5 stars

This is not a legit company. They turned up 2 and a half hours late with no notice of them running late. They quoted a completely different total time on the phone and in person - 3x longer th... See more

3.0

Average

TrustScore 3 out of 5

28 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(28)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

You want to WASTE you money? Go ahead and book them

I would give 0 star to these people with their horrible service. They bleached a black carpet to white and promised a guaranteed cleaning service. They left the property in such a horrible condition and blocked my husband’s number. Very unprofessional. I have taken pictures and our cctv has got their faces and the scene they left the bleach on the floor to damage the carpet in corridors. I am filing a complaint against these guys as I do not tolerate this amount of unprofessionalism. Very reassuring at the beginning but very rude once they get the money.

June 6, 2021
Unprompted review
Rated 1 out of 5 stars

NOT PROFESSIONAL! NOT RELIABLE!

ZERO Star! I used the end tenancy cleaning service from them. They guaranteed to get your deposit back from estate agency. But my 160 pounds has to be deducted because of their poor cleaning. A chance to redo their work was offered by estate agency and appointment made. however they are not appeared. NOT PROFESSIONAL! NOT RELIABLE! NOT RECOMMENDED.

May 21, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE. WILL IGNORE AFTER DOING A BAD JOB

LEFT THE PLACE DIRTY AND EVEN SCRATCHED THE FLOOR. I HAD TO PAY EXTRA TO GET SOMEONE ELSE TO FINISH THE JOBS THEY SHOULDVE DONE (CLEANING THE WINDOWS, THE WASHING MACHING, FRIDGE, BATHOOM PROPERLY). I WAS TOLD THERE WOULD BE A 3 DAY GUARANTEE PERIOD WHICH THEY DID NOT TURN UP FOR. AFTER THIS THEY HAVE COMPLETELY IGNORED ME AND WONT PICK UP THE PHONE OR REPLY TO TEXTS/EMAILS. I HAD CHECKED REVIEWS BUT THERE WAS ONLY REVIEWS FOR britishcleannigservices and I assumed it was them, after seeing the comments on there it definitely isn't the same company.

April 18, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service. The clean was to a very poor standard leaving surfaces dirty, cobwebs and dust everywhere! The washing machine was full of grime. Pictures sent and now they are ignoring all my calls and emails. I have taken legal advice and will be pursuing through the small claims court. Absoloutely shocking service! AVOID at all costs!!!!

March 6, 2021
Unprompted review
Rated 1 out of 5 stars

Disgusting services, dishonest company, doubles up the fees on the cleaning day

Disgusting services, their Manager Sam doubled the price after looking at the property which was not in a semi decent condition. It was the last day of my tenancy and I needed the certificate. He knew it and robbed me off, literally had to pay double the money. On top of that, he was shouting at the top of his voice, creating a scene in my place. Cleaning was decent but I literally felt robbed as I had no other options.
They price you without requesting pics of the property and then come to the property on D day and double the rate, with an excuse that they need an extra person to clean.
Sam's behaviour is pathetic and inhuman.

I know, like all other negative comments about this company, the owner will rubbish this review as a fake comments but even he knows that this has been done as he is the one from whom Sam took instructions

January 24, 2021
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service. Changed the price when they arrived and wanted payment up front. As we needed the clean we paid. They did not do what they promised and actually scratched paint off the bathroom wall. When reported to them there has been limited contact and now no answer. Formal complaint not responded to. Avoid.

March 31, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service
Late arriving, Did very poor job - asked for end tenancy clean of a small studio and shampoo carpet. Failed to move sofa, or clean behind white goods or on top of cupboards or under curtains. I kept pointing out things that needed cleaning but operatives keen to leave. They did not work for the hours quoted. Slopping dirty water across a wood laminate floor will not clean it. Main concern was when they would be paid. Cheap but not worth any money.
Rude and unhelpful when I called (put the phone down) failed to reply to email complaint.
Avoid

March 4, 2020
Unprompted review

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