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Britishbathroomcompany Reviews 

1,213
•
TrustScore 3.5 out of 5

3.6

Plumber
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Review summary

Created with AI, based on recent reviews

Considering 243 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of fantastic quality, matching online descriptions and arriving carefully packaged in good condition. Shoppers frequently mention that the ordering process is simple and the website provides very useful details to help choose suitable items. However, some reviewers were not happy with unexpected delivery delays and missing order updates from the team. Some people also felt that customer service was frustratingly difficult to reach when trying to resolve sudden problems. A few other people mentioned experiencing very long waiting times before finally receiving their purchased items.

What people talk about most

Product

Reviewers mention positive feedback about product quality and competitive pricing, with many consumers... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers praising the fast despatch, safe... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight quick processing,... See more

Service

People report ambiguous experiences with service, as many consumers praise the brilliant support, competitive... See more

Customer service

Reviewers highlight mixed experiences with customer service, with some consumers reporting extreme... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a wall mounted bathroom cabinet. After a little misunderstanding regards the courier, all was resolved quickly after a short email. It then arrived at the promised time, delivered with care an... See more

Rated 4 out of 5 stars

Ordered Euroshowers 3 tier corner bathroom wall unit. Price was the cheapest I found online. Postage was expensive. Delivery was by DPD. The box it arrived in was torn and in poor condition, so not su... See more

Company replied

Rated 4 out of 5 stars

The item advertised was not in stock so there is a delay in delivery for two weeks. The company let me know about the delay via email within a few days of ordering. Hopefully it arrives as advised.

Rated 5 out of 5 stars

Great toilet roll holder looked like the picture and am very pleased as I couldn't find this anywhere else as it was sold out with other companies. Delivered fine and was in super condition on ar... See more

Company details

  1. Plumber

Information provided by various external sources

We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(1,213)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Charged extra after 2 weeks!

Purchased a valve online only to receive an email almost 2 weeks later saying the price was wrong and they needed to charge me an extra 50%. Even if it was a genuine error I would never do that. Didn’t even offer free postage or anything just an apology. I’d never run even a small business like that. If you can’t absorb an extra 20-30 quid because of your own screw up then probably best to wind things up now. Won’t use again.

April 24, 2026
Rated 5 out of 5 stars

I ordered a set of bib taps

I ordered a set of bib taps, they arrived quickly, they were very well packaged, good value and they look great - the best looking bib taps i could find online. I’d definitely order from this company again.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

A good company to buy from

A good company to buy from, with a good range of products all competitively priced. Knowledgeable technical staff and very helpful sales staff. In particular if something is unfortunately damaged during delivery their response is excellent, with an immediate replacement. I would definitely recommend…

April 2, 2026
Rated 1 out of 5 stars

Inferior replacement

Product received was a lightweight cheap plastic toilet seat, not an OEM Imex replacement.

April 19, 2026
Unprompted review
Britishbathroomcompany logo

Reply from Britishbathroomcompany

Thank you for your review.

We’re sorry to hear that you’re unhappy with the toilet seat received. However, we would like to clarify that the seat was ordered directly from IMEX specifically for this range, and as such, it is not possible for you to have received a non-OEM product.

We also note that you have not contacted us directly regarding this matter. Had you done so, we would have been more than happy to look into this for you and work towards a resolution.

If you are still experiencing an issue, please get in touch with us directly so we can assist further.

Rated 5 out of 5 stars

Excellent shopping experience from start to finish.

Finally found a reasonably priced replacement toilet seat for my RAK toilet. Ordering was simple. It was delivered quickly and well packaged. Simply removed old seat and clicked in the new one. I didn't have to mess around with the fittings. Overall good experience from start to finish.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great price & good communication

Great price, good communication & useful updates when things were a little delayed. Product arrived well packaged & nice quality item. Would definitely purchase again. Thanks (order #WEB11185)

March 30, 2026
Unprompted review

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