Brokemycell 

Instead of giving my personal opinion I am simply going to copy and paste the back and forth messages between myself and the company. I think it will speak for itself.

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Messages from BrokeMyCell.com are shown below. Click "Send Message" to reply.

• RE: ORDER #528
2nd Apr 2013 @ 8:36 AM
BrokeMyCell.com Said:
Dear Ms. Arteaga,
Thank you for you Galaxy S3 LCD repair order.
Kindly back-up your phone, remove the battery, SIM card and mail it to:
BrokeMyCell.com Order#528
520A Broadway
Bayonne, NJ 07002
USA
Our current repair time is just under 3 business days. We will use this messaging system to update you on your phones status.
We appreciate your business and thank you for trusting BrokeMyCell.com
Contact us with any questions at 201-355-5188

• JUST INQUIRIRING
9th Apr 2013 @ 10:05 AM
You Said:
I was wondering if my phone has been received yet. I apologize in advance for my separation anxiety. Thanks so much.

• PHONE RECEIVED?
10th Apr 2013 @ 8:05 AM
You Said:
I sent this phone to you on 4/2/13. Can you please confirm that it has been received.
Thank you

• PHONE RECEIVED?
10th Apr 2013 @ 9:11 AM
You Said:
I sent this phone to you on 4/2/13. Can you please confirm that it has been received.
Thank you

• STATUS
12th Apr 2013 @ 7:38 AM
You Said:
Good Morning,
I need a status update my order. Your site has not been updated since I placed the order. I reached one person via live chat on 4/9/13 who said I was #8 in your queue. All I want is information as this is the 8th business day since I sent the phone to you. Please provide me a status.
Thank you

• RE: STATUS
12th Apr 2013 @ 8:02 AM
BrokeMyCell.com Said:
Ms. Arteaga,
I will check with the assigned tech and respond back. Thank you for your patience.

• STATUS
12th Apr 2013 @ 1:45 PM
You Said:
I am trying with all my might not to be a pest about this but could I please have a status before close of business today?

• RETURN MY PHONE
15th Apr 2013 @ 8:20 AM
You Said:
Return my phone today. I expect it put in the mall with the post marked date 4/15/13. This is not unreasonable as I sent it to you on 4/2/13 and you have provided not status update or feedback. Return my phone and issue a refund minus the cost of your shipping. If you do not respond to this or do not issue the refund I will contact my credit card company to report the charge as fraud.

• RE: RETURN MY PHONE
15th Apr 2013 @ 8:41 AM
BrokeMyCell.com Said:
Ms. Arteaga,
My name is Kemal I am the owner and I would like to apologize for the delay and poor communication. Your phone presented us with a unique challenge and was given special attention but I wish our team had kept you up to date.

We are a growing start-up and we will make improvements to prevent this from happening again in the future.

I appreciate your business and thank you for your patience. You phone will be shipped out this afternoon.

• STATUS
15th Apr 2013 @ 12:25 PM
You Said:
Thank you for your response. I will look for the tracking information this afternoon. If there is further change to the status of my order please inform me.

• STATUS
15th Apr 2013 @ 3:12 PM
You Said:
Please provide me the tracking number for my phone which was being sent back today.
Thank you

• STATUS
16th Apr 2013 @ 6:44 AM
You Said:
Please provide me the tracking number for my phone which was being sent back today.
Thank you

• RETURN MY PHONE
16th Apr 2013 @ 8:28 AM
You Said:
Provide a tracking number for my phone which I was told would be sent back yesterday, 4/16/13.

• RE: RETURN MY PHONE
16th Apr 2013 @ 11:43 AM
BrokeMyCell.com Said:
Ms. Arteaga,
Your phone continues to give us a glitch on the LCD. I will have our owner call you this afternoon. We are doing our best. Our tech is recommending that we replace the entire motherboard. Which we believe has more damaged sensors and chips.

• RETURN MY PHONE
16th Apr 2013 @ 11:50 AM
You Said:
You cannot call me, as I do not have a phone. The phone you have is my only phone. I do not have a loaner. I have not had access to a phone since I sent this one to you. I was not consulted about the mother board when you discovered the problem and now I fear that if it was saudered, without my consent that Samsung will not allow me to send it back to them for repair. I do not authorize you to make any repair to the mother board. If the phone will not work without a new motherboard than I would not require the new lcd digitizer and glass repair.

Had I been notified of this additional problem when you encountered it I would have told you not to proceed as I have no intention of spending $500 to fix a $600 phone. Please remove any parts that belong to you and return my phone. I do not feel comfortable proceeding with your company on this repair. Send the phone back today.

• RE: RETURN MY PHONE
17th Apr 2013 @ 10:51 AM
BrokeMyCell.com Said:
Ms. Arteaga,
We were not going to charge you for any additional labor. The solder is a simple process to reinforce the damaged/bent parts.

I do apologize once again for the delay. But we will be able to fix your phone. However if you wish we will send you the phone back along with a full refund today. Please let me know.

If you would like us to complete the repair I will in addition to the extra labor and parts offer you a partial refund for the delay and inconvenience. We are trying our best to fix your phone and putting our resources and expenses into it. All we ask is more patience if at all possible. I do understand your frustration but your repair was not a turn key fix.

• RETURN MY PHONE
17th Apr 2013 @ 12:28 PM
You Said:
I went and bought a loaner last night. I appreciate the update. Keep the phone, fix it if possible.
If you cannot fix it keep your parts, return the phone and issue a refund.
If it returns unfixed I would expect a refund.

• RE: RETURN MY PHONE
17th Apr 2013 @ 12:33 PM
BrokeMyCell.com Said:
Of course - thank you for your patience. Sorry again.

• RETURN MY PHONE
24th Apr 2013 @ 1:20 PM
You Said:
I have waited an additional 5 business days for a resolution. I have received no communication during this time. I want my phone returned tomorrow 4/25/13. If it is not functional I expect a refund. The post marked date on the package needs to be 4/25/13.
Thank you

• RETURN MY PHONE
25th Apr 2013 @ 12:25 PM
You Said:
I expect that my phone will be mailed today as I requested as I have given you 15 business days to complete the repair and limited time is not a factor in the repair not being completed. Send back the phone, today 4/25/13. If it is not repaired remove any of your parts and issue a refund.

• RE: RETURN MY PHONE
26th Apr 2013 @ 4:09 PM
BrokeMyCell.com Said:
Ms. Arteaga,
We are still waiting for a specific part to be delivered from Samsung. We have been waiting for it all week as well...

I will be happy to ship the phone back to you and issue you a refund. If you could wait an additional week I promise we will have it fixed at no additional charge. Like I said you phone has more than just a broken LCD...

• RETURN MY PHONE
6th May 2013 @ 8:19 AM
You Said:
I did not receive my phone when I asked for it on 4/25. I did not authorize you to keep it and yet I have still not received the phone or any tracking information for it.

It has been a over a week, I have also obviously not received a fixed phone as you said I would if I had authorized you to keep it.

I have to handle this with my credit card company as it is now apparent that I am dealing with a fraudulent company.

• RE: RETURN MY PHONE
7th May 2013 @ 4:29 PM
BrokeMyCell.com Said:
Ms. Arteaga,
We will refund you your funds within 24 hours.When your phone is repaired and received you may pay us a reduced amount. I am refunding you now and your phone will be fixed but we are still awaiting the small part.

We will give you a call Wednesday morning or you may call us at 201-355-5188.

• RETURN MY PHONE
13th May 2013 @ 8:12 AM
You Said:
I received your voice mail and have read the above message. I understand the horror story you referred to as I have not received the refund you mention above and have spent an additional $200 to buy another phone since your company has been in possession of mine for 28 business days. I do not enjoy spending my free time talking to credit card companies or worrying about the loss of a $600 phone and the $238 I spent to repair that phone as I am sure you do not enjoy continuing to receive these messages from me. So this contact is only to re confirm that I have not received my phone, a refund, or a report of progress on said phone.
Thanks

• RETURN MY PHONE
20th May 2013 @ 2:24 PM
You Said:
As I never received a refund from your company I have submitted an official claim with my credit card company. I payed your company of 4/4/13 to repair my phone. That was 33 business days ago and I have not received my phone or a refund. In addition to the refund I will receive through my credit card company you need to return my phone to me.

• RE: RETURN MY PHONE
22nd May 2013 @ 9:19 AM
BrokeMyCell.com Said:
Ms. Arteaga,
Your phone has been a problem and we have been trying. Our tech has done a poor job communicating the issue and for this I do apologize. We will ship your phone back to you in the condition which we received it. If we are able to repair it by the end of the day we will send it back fixed without charging you. Please understand that this was not a routine fix.

• RETURN MY PHONE
30th May 2013 @ 3:47 PM
You Said:
I received an email that my phone had been shipped with a tracking number but when I use that number to try to track the shipment the status is "Electronic Shipping Info Received" there is no location information. Does this mean the tracking label has been printed out but the phone has not yet actually been shipped? Please ship the phone back. I am not certain how many more times I can ask for the phone to be sent back before I will be forced to reach out to the New Jersey better business bureau or AG's office to file a formal complaint. You waited until my bank contacted you on 5/20/13 to refund the amount paid, even though you had already committed to do so on 5/7/13. I sincerely do not want to have to use the authorities in your state to get you to send back the phone as you already stated you would and are ethically required to.
SEND A MESSAGE
* Order:
Order #528 - Placed on 2nd Apr 2013 for $239.98
* Subject:

* Message:

-This has been copied and pasted from the company's website so I apologize for the funky formatting. I received the phone on 6/3/13 in the same condition I sent it to them.

UPDATE* 6/28/13 the company had my bank re-charge me as I had "received" my phone. I now have the pleasure of either being charged for a service they did not provide or fighting with my bank about the charge. I will be fighting with my bank and warn others as this is the first dispute to a charge I have had to make in the 11 years I have been a card holder.

iPad Mini and the screen was completely shattered. Luckily everything still worked but with the broken glass it was not safe or pleasant to use. I could not find anyone to fix it without losing all my data and images. I found BrokeMyCell.com online and sent it to them. They fixed my white iPad mini in 1 week and it looks brand new again

I sent my Samsung Galaxy Note II to BrokeMyCell.com for a broken glass screen repair, the repair service was fast, the quality was great, and I would recommend the service and great communication from BrokeMyCell.com.

I dont like writing reviews esp. bad one...

I shipped overnight my broken gs3. got there next day and it cost me $19 to ship USPS priority. They got it, they claimed they fixed it within 2 days like they said. All good so far. Then it was downhill from there. Next day didnt come. 3 days later didnt come. USPS tracking just said it was received. a week later nothing arrived. The responses from them were haphazard. "We never lost a phone". "Wait another day". "We are speaking to USPS". There is no customer service on the phone who will pick up consistently. It is now 2 weeks and nothing arrived. Despite charging me the same amount of shipping fee which would have been overnight!!! I saw similar review like this but there were also a few good ones. So this is at best Russian roulette style chance.

I think my phone is in Nigeria or Colombia somewhere now. It would have cost less for me to just toss the phone to the garbage!

Here is a story of my frustration:

Re: Order #819

2nd May 2013 @ 9:11 AM
BrokeMyCell.com Said:

Dear Tjipto,

Thank you for your Galaxy S3 Glass repair order.

Kindly back-up your phone, package in bubble wrap and ship to:

BrokeMyCell.com Order#819
459 Old Country Rd.
Westbury, NY 11590


Our current repair time is just under 2 business days. We will use this messaging system to update you on your phones status.

We appreciate your business and thank you for trusting BrokeMyCell.com

Contact us with any questions at 201-355-5188

Please reply back to confirm receipt of this secure message.

Status

4th May 2013 @ 9:03 AM
You Said:

Hi there, can you give me a status on my order ? My phone should have arrived yesterday 5/3/2013. I'd like to get an idea when I will get it back. Thank you!

Re: Status

6th May 2013 @ 11:09 AM
BrokeMyCell.com Said:

Hi your phone is in our order que. We are working to have it shipped within 24 hours. Thank You

still have not received my phone back

14th May 2013 @ 6:46 PM
You Said:

Hi there, any chance you can find out why I still have not received my phone back? it is 1 week since. For the shipping charge I paid, I expect a next day or at least not more than 3 days. what is happening ???

Re: still have not received my phone back

15th May 2013 @ 7:27 AM
BrokeMyCell.com Said:

We have launched an investigation and will contact you by phone today. We have never lost a phone and we will get this resolved. Please let us know if it is delivered today. Sometimes the tracking does not scan but in your case I agree it has been too long. We are contact our USPS account manager as well. Please standby - and our sincere apology.

As of Thurs afternoon

17th May 2013 @ 5:04 AM
You Said:

Hi thanks for the response. As of Thurs afternoon yesterday, I still have not received my phone back. The USPS delivery man delivered all mails but no package from Brokemycell. Please give me an update on your USPS investigation.

Didnt receive the shipment this last Saturday May 18, 2013

19th May 2013 @ 8:34 PM
You Said:

Please initiate investigation and claim. This is becoming even more problematic for me as I have just been laid off on Friday. I really need my phone back.

Thank you!

Re: Didnt receive the shipment this last Saturday May 18, 2013

21st May 2013 @ 1:14 PM
BrokeMyCell.com Said:

I am very sorry to hear that. Did the phone arrive? We have started the investigation with USPS.

May 21 - Phone did NOT arrive

21st May 2013 @ 3:26 PM
You Said:

Hi there, so what is the plan from here ? this is getting ridiculous.

Tjipto

Re: May 21 - Phone did NOT arrive

22nd May 2013 @ 2:59 PM
BrokeMyCell.com Said:

Hi Tjipto - I contacted USPS and will hear back from them tomorrow morning. So I will update you on Thursday morning west coast time.

Status please ?

28th May 2013 @ 5:15 PM
You Said:

Kamal, I have spoken to USPS local office here and they basically said that tracking ID is only registered and was never picked up. In other words you created the manifest but never had USPS picked up. So as far as USPS is concerned they never handled the package. It is clearly lost now that it is 3 weeks old. Can you please own up to the problem and solve this for me ? I am in hardship now where I am between jobs and without a phone this is even more difficult.

Tjip

today it is officially more than 1 month since I shipped my phone to you

5th Jun 2013 @ 11:53 AM
You Said:

Kemal, can you give me an update on when you will ship me the replacement phone ? I am really in a desparate need to get a phone. Please send me a new tracking id for the replacement phone shipping.

Thanks
Tjip

WHAT IS HAPPENING TO ORDER #819

7th Jun 2013 @ 5:09 PM
You Said:

Kemal, can you please give me something to close this nightmare I am having ? Please send me the tracking ID of the replacement SPRINT GS3 ASAP.

?????

12th Jun 2013 @ 9:00 AM
You Said:

Hi Kemal, what is happening here ?
You are not only doing a bad job at customer service, you are also doing a terrible thing to someone who is out looking for a job. What do I need to do to get a replacement phone from you ? USPS has clearly said that the responsibility is still with you, the sender, until they scan and USPS never scanned. Please be accountable and step up to your mistake and error.

Tjip

Order #819? are you going to reply ?

13th Jun 2013 @ 12:51 PM
You Said:

I think I waited long enough. Please reply in 24 hours or I ask that you refund everything for me.

I give up - I hope you will run into people like yourself when you least expect it!

18th Jun 2013 @ 3:22 PM
You Said:

I will report this to my credit card

I just got my Samsung Galaxy S3 back from them; I sent it in to get the cracked glass replaced. Many local shops won't do this repair, so I found brokemycell.com online. Their prices are as good or better than many other online services, and shipping was easy and reasonable. Highly recommended!

I love my Samsung Note 2. Unfortunately the screen and its LCD got damaged in my fitness center. Complete one week got passed away and I was dying to see my note fine. Then one of my friends suggested to connect with brokemycell to get it repaired. What an amazing service they provide. They repaired the screen and LCD so well that it just looked like original one. Thanks to brokemycell, they did amazing job.

I was looking for a way to fix my phone and I found brokemycell through google. I called and left a voice mail and got a call back in 2 hours. I got their address and put it into google maps and it belongs to an actual store. I live in North Carolina so going there was out of the question but I sent my phone in and got it back fully functional and it looks great.

I sent in my Galaxy S3 which had a broken screen from a bad fall. I sent it to brokemycell.com and I had my like new again phone back in just 4 days. I was very happy with the repair. Hopefully I will not need to use them again :)

I broke the screen on my Samsung Galaxy 3. I sent the phone via next day delivery to to broke my cell. I anticipated a 1-2 day turn around. It has now been 7 days. Broke my Cell does not answer emails and NOBODY answers the phone. It Seems like a scam company or some 16 year old fixing phones in his parents basement.

It pains me to write a bad review, but here it goes.

My phone fell out of my pocket on my way to the gym, leaving the corner of the screen cracked. I shipped it out to them just before the winter holidays, and it took them approximately two weeks to get my phone fixed (the LCD behind the screen broke in the repair process, but they provided a new one free of charge). I didn't mind the longer-than-expected wait, but as a gift for waiting, I received a complimentary back cover and overnight shipping. The screen is as good as new now, but when I got it back I noticed that there were other problems with the phone:

1.) The original back cover was cracked and chipped.
2.) Both of my back covers snap onto the phone alright, but now there are open crevices between the phone and the cover. With it being slightly thicker, my phone no longer fits in my protective hardshell case.
3.) The GPS/navigation features of the phone no longer work.
4.) The camera no longer functions.
5.) I've experienced a few dropped calls. I'm not sure if this is a result of their service or my carrier.

For me, it was an inexpensive service that tried to provide good customer service that fell short, and ended up producing headaches in spite of it all.

UPDATE 2/25/2013:
I revised my review, changing my ranking from 2 stars to 1. Following my bad experience in January, I sent my phone back to BrokeMyCell.com so they could manage the repairs, but they haven't been very good with communicating with me. They don't answer their email or phone calls, and it's basically been since December since I've had a phone. They still haven't fixed the problem. My experience with BrokeMyCell.com has truly been terrible.