Brook Taverner Reviews 

63,613
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality and value of products, appreciating well-made clothing and perfect fit. People consistently highlight very fast, efficient delivery, often noting prompt arrivals and good communication. The ordering process is described as smooth, easy, and seamless, contributing to an overall positive service experience. However, some customers noted concerns regarding delivery, specifically mentioning late or missing parcels and issues with the courier, including poor handling. A few others felt product quality inconsistent, citing thin or cheap material, inaccurate sizing, and poor packaging.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and overall satisfaction. Many... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease and... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more

Rated 5 out of 5 stars

This is my second suit from Brook Taverner. I ordered the dark navy jacket and trousers while they were on sale, making it an excellent value purchase. Ordering through the website was smooth and easy... See more

Rated 5 out of 5 stars

If 4 and a half stars was possible, it would have been that, but better than 4 so you get the 5. Product - excellent Delivery - Prompt Website - Mostly easy to navigate, but having applied the filt... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(63,613)

4,903 reviews in the last 12 months

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Rated 5 out of 5 stars

One thing that made a good experience…

One thing that made a good experience was the shipment arriving via DHL. I rarely have issues with DHL delivery, unlike some other companies. I really like the jacket I ordered. It fits well and Moon fabric is always very good.

August 6, 2026
Rated 5 out of 5 stars

Quality Menswear

I recently had good service in your shop in Cirencester.
I have just taken delivery of jacket ordered online and it is good quality, and very good value.

August 4, 2026
Rated 5 out of 5 stars

Santa always come with Brook Tavner

As always Brooke Taverner ticked all my boxes. All products came highly recommended and was more than happy with the quality and finish. The shirts came as planned without any problems. I will recommend you to all my friends and family.
Well done to your team !!!!!

August 4, 2026
Rated 5 out of 5 stars

Exceptional service

I ordered a pair of trousers at 3.00pm and they were ar my door by 11am the following day
Delivery and returned service is exceptional and the products are great.

August 2, 2026
Rated 5 out of 5 stars

Great trousers great service

Great trousers great service. I've bought several different designs over the past few years, all comfortable and well made. I particularly like the brighter colours, the oranges and plums, I hope these will always feature.

August 2, 2026
Rated 4 out of 5 stars

Love the quality of their goods

Love the quality of their goods so enjoyed buying a shirt at half price in their sale. Free delivery was available through DHL by having delivery to the local store although the local store omitted to advise me that it was ready for me to pick it up.

July 31, 2026
Rated 5 out of 5 stars

Easy to find

Easy to find, select order and receive a jacket that I have now been using all week on client site!

July 31, 2026

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