T-shirt ordered about a month ago. Unfortunately never arrived. The problem was with ups. They for some reason insisted that the address was incorrect. Lived at my place for a year now and never had a... See more
Company replied
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See what reviewers are saying
Your cotton is ethically produced, that's very important to me. I like the colours, and the simple styling. And you have stock available, which is more than I found with some other ethical clothing co... See more
Great service, willing to help with an order that was wrongly addressed and made sure I was able to get the items I’d ordered in good time. And, nice quality t-shirts…no complaints)!
I purchased one of their amazing belts made out of old fire hydrants. Really well made and the packaging was exquisite! Love it.
Company details
Written by the company
Shop ethical men's clothing, selected with style. Free UK Shipping · “One of the best collections of sustainably made menswear I’ve seen.” - Bel Jacobs
Contact info
Jonathan Mitchell, E3 5JG, London, United Kingdom
- 07531818227
- hello@brotherswestand.com
- www.brotherswestand.com
4.8
Excellent
54 reviews
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Green is the New Black
All my experiences with Brothers We Stand have been great! They've selected some wonderful ranges of clothes that allow a discerning customer to select a cool look but also a trust there's an inbuilt sustainable ethos - without being preachy or judgmental. Making fashion an easy eco-choice rather than a chore.
June 22, 2022
Unprompted review
Excellent online clothes shop
Everything I have purchased from BWS has been delivered within the timescales promised and the quality of their garments has been very high.
June 21, 2022
Unprompted review
Quality sustainable gear
Quality sustainable gear, and helpful customer service. One of my favourite online clothes stores.
June 21, 2022
Unprompted review
Great service
Used Brothers many times and always been a good experience. Very responsive to any questions or queries and always good products.
June 21, 2022
Unprompted review
Great clothes, swiftly delivered.
Great clothes, swiftly delivered. Arrived in a couple of different packages, a day apart, but all was communicated very clearly. Very happy with my new shirt and T.
June 21, 2022
Unprompted review
Very good reliable service
Always had very good reliable service with these guys and quick at responding to customer service emails - recommended!
June 21, 2022
Unprompted review
Poor customer service
Poor customer service. Ordered an item well in time for Christmas but still hasn't arrived. They don't respond to emails except to say they are taking a break for Christmas and will get back to me on the 4th January. Doesn't matter how good products are if they don't arrive. Won't be using them again as lots of other similar companies out there.
December 22, 2021
Unprompted review
Reply from Brothers We Stand
Hi Susan,
We appreciate you haven’t had a great experience with us and are sorry for that. We’re also appreciative that you ordered well ahead of time which makes it even more frustrating that you didn’t receive the item in time for Christmas.
We do have systems in place to sync stock levels with the designers who sell on our platform and flag if there is any issue with fulfilment but it is still possible for things to be missed. We’ve detailed the reasons for this incidence on a human level in our email correspondence.
In your case we were able to issue you a refund before Christmas and have taken time to explain what happened and provide you with a gift voucher by way of an apology. We really do care that Brothers We Stand customers have a good experience and are sorry when this isn’t the case.
Thank you for taking the time to share your experience with others.
Jonathan Mitchell
Brothers We Stand Founder
Brilliant communication from Jessica…
Brilliant communication from Jessica and the team. Had an item that they thought might be delayed and wanted to give me a heads up, actually ended up arriving very quickly. Unfortunately was not the right size but the return and refund were processed very quickly and smoothly. Would definitely recommend brothers we stand and I will be purchasing more form them soon.
September 17, 2021
Unprompted review
Excellent
Great clothes: such high quality and all ethically sourced. The customer service is also excellent: I had some difficulties with delivery (not BWS's fault) and they very quickly sorted things out for me, with minimal stress for me. Felt like a really personal service. Will definitely be buying from Brothers We Stand again.
April 4, 2021
Unprompted review
Delay and no communication
I ordered from here over a week ago and still not received my items. Little to no communication from them regarding the order. I understand the current Coronavirus crisis is probably delaying things. However, they shouldn't say 2-5 day delivery if they clearly can't ensure this. I'll probably order directly from the brands they advertise for next time.
April 17, 2020
Unprompted review
Reply from Brothers We Stand
Hi JJ,
Thanks for taking the time to share your feedback with us.
Our customer service team member has echoed your concerns about the accuracy of the 2-5 delivery days estimate for all brands. With their encouragement we have updated our estimated shipping times on product pages to better reflect the shipping times of each brand.
Thanks
Jonathan Mitchell
Brothers We Stand Founder
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