brownlowcars.co.uk Reviews 26

Amazing 😍 they gave the best service true to their word I have a lovely car called dorcus xx yeh x

Fantastic experience from the first enquiry to receiving the vehicle. Terry went above and beyond to make sure my new van had a fresh mot and it arrived immaculate. Very happy with the service and the product I received from this garage and I highly recommend their professionalism :)

AVOID THIS GARAGE. DO NOT BUY A VEHICLE FROM HERE.

To be honest, you would think the people running this place have never run a business before. I bought a van from them; it looked great on the outside, and the staff were very friendly—right up until the moment I signed the papers. As soon as you go back to report a problem, the attitude changes completely and they just give you excuses.

The list of issues:

1. Side lights: Reported they weren't working before I bought it. They said they would fix them, but they never did.

2. Roof: The roof on the Luton van was loose. I ended up fixing that myself.

3. Timing Belt: About 4 weeks later, the van broke down. They claimed the timing belt had been changed, and it was still under the 3-month warranty. Despite this, they still charged me £2,500 to fix it.

4. Mechanical Failures: The starter motor broke. did the front brakes .the back ones needed replacing. That’s when they also told me the rear shock absorbers needed changing too.

5. Engine Recall: I took it to a Citroën dealership because of a safety recall. They did a report and found the engine needs replacing. The quote? £14,000.

And it doesn't stop there...
They told me the van came with 3 months road tax and that they would send off for the logbook. I drove it for 3 months while they kept saying "it takes time". When I checked with the DVLA, there was no tax and no logbook registered. I was driving illegally!

When I confronted them, it was a nightmare. They tried to tell me to go to the post office and sort it myself. I refused, so eventually, they sorted the logbook—but then had the cheek to tell me I had to pay half the road tax myself!

Summary: Very friendly sales patter, but shocking service

Sells written off vehicles.
Brownlow Cars advertise that their cars are AA inspected, their either false information, or the AA inspection isn’t a comprehensive check and doesn’t provide piece of mind.

I was interested in a Renault Trafic which was advertised by Brownlows, after conducting my own checks found it was a write off and sold at a salvage auction. See photos of their advert (and the AA ‘inspection’) and also photos from the insurer at the salvage auction.

(Edit: we are unable to upload photos to TrustPilot, i am unable to include them
As part of my review, however I have all the photos of their website advertising the van along with photos of the van with extensive damage an matching VRM)

I did not buy a vehicle from here, however I left a deposit.

I spoke with Paul N, explained my situation and expressed interest in a vehicle. He was so helpful, he said should I want to leave a deposit and purchase the vehicle once my insurance had paid my for my old car this would be fine.

Unfortunately (still 4 weeks after my crash!) I have still not been paid out, I explained to Paul and he refunded my deposit. Which for me, shows a lot for the morals within the company.

Thank you.

And absolute pleasure to deal with. Called on Saturday to reserve and left a small deposit with Lauren and arranged to view the car on Monday. Lauren explained the whole process and what to expect. Called in on Monday and took the car for a test drive and decided to buy it. Dave handled the very professionally. Overall a great service

Absolute cowboys avoid at all costs. Ongoing legal action against them now.

Exceptionally disappointed with the service provided my this outfit!

I requested to reserve a vehicle on a Friday to view on following Monday initially I was told I would need to pay a small deposit.

I had no problem with this, the deposit then increased during our telephone conversation to £ 1k. The reason being it a was popular truck.

I accepted requested an email to confirm the details of the deposit before I made a card payment for £1k a perfectly reasonable request I thought as I was being pressured to pay £1k upfront without viewing.

This was arranged by Lauren, I did not receive an email even though she clearly explained. I would receive an email straight away, I did not!

so I emailed her she made it very clear they respond to emails 24/7 .As the email was sent within office hours I would have expected a response anyway.

I then received an email ( didn’t even have decency to call me ) saying we’ve sold the truck.

POOR CUSTOMER SERVICE

PRESSURE SALES TACTICS

UNDERHAND CONDUCT

My intention was to buy two vehicles we need for our business this coming Monday and had made travel arrangements.

Avoid! Avoid! Avoid!

Really poor, let down by unprofessional people.

Excellent service from Dave, gave me a good part ex deal, mot, and oil/filter changed as standard,
Would definitely use these guys again,
Very friendly, and good communication from start to finish.

Well was about to buy a car from here and looking at them reviews il leave it

My previous car was stolen. I called Terry (i was a woman in distress). He did absolutely everything for me i never had to worry about a thing. The delivery was a little late, however they were in constant contact keeping me updated through the day. Im a worrier and for the second time Terry and his team gave performed me a miracle. Thank you Terry and the team. 😊

I purchased a Range Rover from them, and they are based in Darlington, and I am near Inverness. I dealt with Dave at Brownlows, and the customer service was excellent. He kept me informed at all stages, had the car delivered to me without any challenges.
A few days later, the car came up with a warning light. I contacted Dave, and he told me to get a quote to fix which I did, and it was approved immediately. Excellent Service and car is immaculate. Dave Great Job.

Exceptional customer service, made buying my new van extremely straightforward with a very quick but efficient turnaround from viewing to driving away would highly recommend, I will be returning for future purchases

Horrific similar to the ones above sold faulty car, refused to pay garage for quote for repairs, refused to collect car. No paperwork totally unfair trading practices and against all consumer rights. His aggressive and nasty behaviour towards female customers.

Sold us a van with a dodgy MOT.

Adblue system deleted - illegal and mot failure. Dodgy welding on exhaust, hole drilled in the exhaust however refusing to acknowledge it only happy when taking your money.

Steve also confirmed on the phone that the van was sent to one of the three garages that you use for MOTs - clearing handing out dodgys as this should never have passed!

Also look like I'm not the only customer to point this out!

PART 2 - This dealership had until today to get back in touch with my finance company to unwind the deal and arrange the return of the broken vehicle they sold me.
As I assumed Paul wasn't in, like he wasn’t in the time before! Different excuses every time, they even lied about the women who we dealt with Lauren saying she was heavily pregnant and off - All lies!

It feels like this isn’t Brownlows first rhodeo of scamming people and ignoring hoping the customer gives up. I won’t give up this vehicle will be returned even if it means legal I will sit and wait and continue to write updates daily until this is dealt with.

Next I will be uploading images of faults with the vehicle and reports from the garages it’s been too.
The quicker this is dealt with Paul and Lauren the better for us all.

Again people I would advise to stay away from this place

Recently bought my car from Brownlow’s and I have no complaints at all! They were very attentive to what I wanted and I felt no pressure at all which I find a lot of dealerships fail at. Ali made my experience buying my car amazing and I can’t praise him enough! Love my car and I’m so glad I came to Brownlow’s!

Great Experience with Brownlow cars

Bought my car from Brownlow cars, and the process was smooth and hassle-free. The staff name Ali was professional, knowledgeable, and never pushy. The car was in excellent condition, exactly as described, and fairly priced. They made sure everything was ready on time and even followed up after the purchase. Highly recommend them for a stress-free buying experience!

Just collected my new car yesterday and just wanted to say I love my new car and the service is absolutely brilliant.
Terry and the team were fantastic through the whole process .
Test drove the car on Tuesday and collected it on Thursday.
Thank you so much guys.

PLEASE READ BEFORE YOU USE THIS GARAGE.
DO NOT BUY. TERRIBLE CARS & OWNER ABUSIVE.
After 25days my car was smoking and smelling of burning with NO warning lights. The garage I was recovered to found towels lining the under tray soaking up the excessive leak.
Paul at Brownlows said it was the timing chain which I have an email from him saying the timing chain was changed 27days previously.
When I told Paul I was refusing the car back he was vile. Shouting and abusive towards me. Luckily the finance company dealt with him after this.
I have reported them to the DSA. With all the evidence of faults Paul said were repaired or completed in service, the emails contradicting himself and the messages and phone recordings of his vile manner.