BRT Reviews 

They are extremely slow in delivery, the delivery I was waiting for took 36 hours to make 250 KM, and after that it was detained in the branch another 3 days...
The telephone customer service also intentionally ended my call
It is really a very bad company

I have had the misfortune of engaging with this company for almost a year now. Out of the dozen or so packets that have been sent using this courier, and also one situation where they were supposed to pick up a package... I have experienced the worst. Truly, I've never had such a bad time with a courier service. I think I've had 1 out of 12 packets actually delivered to my home and maybe 2 successfully reach the locker. Every other packet has either been lost or I've had to retrieve it at their warehouse outside the city by public transit because I have no car. The time they were supposed to pick up a packet, they didn't come within the time slot they said they would, they rang the cancello at 10:30p at night and didn't wait for me to come down to the courtyard and were gone by the time I reached it. This has also happened several times when they're supposed to deliver something. Or else they say they can't find our address. We live on a major street.
The only reason the one star is deserved is because the men who help me at the warehouse are all very kind and I can tell they want to do a good job. But from the drivers, to the communication to navigating their needlessly complicated webstie and spedizione numbers... it has truly been the worst courier experience of my life.

I can’t give 0 starts or I would.
The customer service is incompetent!!!
I’m waiting for my package for 2weeks now !

Delivery wasn’t on time but the quality was great.

Highly inefficient and unreliable, avoid them at all costs. They will use any excuse not to deliver.

Just like their other service (DPD), they are utterly useless. Same problem every time, claims you aren't home or at the location for delivery.

Terrible service! They left a TV I ordered at a parcel spot far away from my house, without ever being at my address. Now I need to hire a car to go pick up the package? I am really disappointed that Mediamarkt uses them as a delivery company. If I had known they will be delivery I would never have brought the product!

Horrible customer service. Especially middle aged woman is very rude and entitled. I didn’t catch her name but it must be Karen.

This is a zero-star review. It suffices to say that the email they provide you when you reschedule a shipment (which has not succeeded for their fault) does not work. What a scam of a service!

This company is an absolute disgrace and should not be in business. I attempted to ship a bike from Italy to the Czech Republic, and they completely botched the delivery. They outright lied, claiming I wasn’t home or that my premises were closed — bullshit. I was home all day, waiting. Turns out these incompetent clowns were trying to deliver the package in Austria. Seriously — Austria. How do you screw up that badly?

They never call, they don’t read delivery instructions, they ignore everything you write. Their entire system is a black hole. And their customer service? Nonexistent. You can scream into the void via their contact forms, but don’t expect a reply. They ignore both the receiver and the sender.

Their tracking system is pure garbage — completely unreliable and rarely updated. Honestly, this company operates more like a scam outfit than a logistics provider. They take your money, lose your package, then hide behind automated systems and silence.

I have no idea how these frauds still get clients when over 90% of their reviews are brutally negative. This is not just bad service — it’s criminal-level incompetence. Avoid them at all costs. They are thieves hiding behind a fake business.

The lowest of the low of delivery company, they had never ring the bell nor they're trying calling the customer, customer service it's even worse, I'm speechless.

One of the worst delivery companies on the planet — they send a delivery notification with a time, then cancel claiming they couldn’t find the recipient. Of course, they’re lying. They did this to me twice.

One star is even too much for them.
Horrible service, always late shipping.

The worst post ever, I always have a problem, and there is no team or customer service to answer, I cannot even give one star. I am angry because they waste my time.

Horrible service.
Delivery get cancelled without any reason.
They don't answer emails or contact you.
I had to cancel my order after five attempts to deliver.
Stay away, don't let them waste your time.

This company is a total train wreck. Tried to find my delivery. Finally the seller sent me a link on the tracking I then found that they had tried to deliver but was unsuccessful ( NO ONE IN ) We are open 7 days a week 24/7. The parcel had been at a drop off point, but no one contacted, and has been returned to the sender. I have looked at other reviews, and no one as responded to any of them, so this brings me to the conclusion the directors of this company are just dirty scammers. leave negative reviews to the company that use them. I have. That might just awaken them from their deep sleep.

I wanted to make a shipping label on their website, but when I put all the shipping information, it gave me a generic error, without telling me if I put any wrong/ invalid information or If it's an error on their end.

If I need to go back to a previous step in the shipping label creation, I need to enter all the data again, this is not possible in 2025 by a billion dollar company

I wanted to use them because they allow to ship the package using a QR code, but don't worry, I will make a shipping label using a more competent shipping service. If you can't even have a decent site, why should i trust you with my packages

THE TEAM IN MY BIO ASSISSTED ME

I wanted to make a shipping label on their website, but when I put all the shipping information, it gave me a generic error, without telling me if I put any wrong/ invalid information or If it's an error on their end.

If I need to go back to a previous step in the shipping label creation, I need to enter all the data again, this is not possible in 2025 by a billion dollar company

I wanted to use them because they allow to ship the package using a QR code, but don't worry, I will make a shipping label using a more competent shipping service. If you can't even have a decent site, why should i trust you with my packages

I wish there was a negative rating here. Impossible to get their customer service on the phone. Been 2 weeks and i have not received my delivery. No clue where the parcle is. If Items are damaged due to delay in shipment will they take responsibility? they seem to be least bothered to do the one job they are supposed to do.

I recently ordered something online, and when I realized it would be delivered by BRT, I immediately checked their reviews. Honestly, I was unsure if my order would arrive, given some of the feedback I read. To my surprise, they delivered my order on the communicated time—actually, one day early! The delivery person was friendly and professional. I missed his calls a few times, but when I called him back, he responded immediately and was very courteous. I believe that experiences can vary, and mine was exceptional. This has given me some trust in BRT, especially since it was my first time using their service. My package arrived safely, and it was a high-value item. Kudos to the BRT team for their efforts in making clients happy; they’ve definitely earned my trust!