Brussels Airlines Reviews 

They lost my luggage and gave me zero assistance in tracking it. I spent my entire vacation with no clothes. For a national carrier, this level of incompetence is embarrassing. I’ll be flying with someone else next time

Brussels airlines flight SN2184 from Manchester to Brussels 06-10 29th of January

Where do l start with these absolute cowboys

The sour faced short haired old hag, face absolutely disgusted she actually had to speak to passengers, but only those who spoke French of course, not a single soul else, she obviously absolutely despises her job, she is well past retirement age, why has that thing got a job ????

Check in was absolutely fine, everyone on board, no problems until you decided to sit on the tarmac for an hour and make the terrible excuse of baggage handlers being on strike when all other flights that were there left with no such issue, the cabin crew were an absolute joke, saying 5 minutes more 5 minutes more till just over 1 hour, then to be told there would be refreshments.....
No refreshments weee made whatsoever on the first flight in the morning made everybody extremely late in Brussels, not only that, cabin crew telling people the wrong gate, me going to B17, but turned out it was D61 to get connecting flights, me being disabled using a stick, l was in a complete panic and ended up falling near the gate, money, everything going everywhere, nobody at the desk helped me up but a member of public, if l missed the boarding l would have got told it was my fault, the crew of Brussels airlines are absolutely scum and do not deserve to be in employment

Last person on the flight to Kigali, obviously very hurt from my fall and nobody from the airline giving an absolute dawn, struggling walking with my stick, nobody cared less

So the flight took off in time with me all over the place

Within 40 minutes, the meals come round and I'm thinking is this some kind of joke, a extremely tiny tinfoil topped lid only to find the pasta was rock hard and inedible, the size of dish would not have filled a 4 year old child

The cabin crew decides to give out refreshments but misses one side completely, l had to buzz and got the tiniest cup of water, to say this cabin crew was an even bigger joke was an understatement, no care or compassion for passengers in the slightest

I had to ask if there was any other food available and told they would come back to me of course which never happened finally crew came with a pizza box 1 hour before landing and l had to ask was that it, the tiniest bit of pizza you have ever seen which l took photos of absolutely everything because of the shock and disgust

Perhaps the crew would be better working at McDonald's but they would only screw that up as well

UNFORTUNATELY I HAVE A RETURN TRIP IN 2 WEEKS WITH THESE ABSOLUTE COWBOYS

BRUSSELS AIRLINRS HAVE GOT TO BE THE WORST EVER COMPANY I HAVE EVER FLOWN WITH AND I HAVE TRAVELLED WITH EASYJET, RYAINAIR, JET 2, EYHIOPIA AIRLINES BUT BRUSSELS AIRLINES ARE BY THE ABSOLUTE WORST

THEY SHOILD BE BANNED FROM PUTTING ANYONE THROUGH THAT ABSOLUTE PAIN AND MISERY

If you need evidence of the slop you call food, l have plenty of photographs that are now on social media, X Facebook Instagram you nam it, for all the world to see

Second flight going to Kigali

i booked four times fights and dit not get the booking . but i was charged on my creditcard . trying to contact the helpdesk or any help , money is blocked on my account. no help from helpdesk or by calling them

Terrible company
Useless customer service, avoid
Full plane,I was forcedto check in hand luggage, which they managed to lose.

Currently stranded at the airport due to Brussels Airlines mismanagement. A simple delay caused me to miss my connection, resulting in a 12-hour delay to my destination.
The service is abysmal. I spoke to their chat support ('Jyoti') who refused to help or expedite my claim, telling me to just 'wait 6 weeks'. No empathy, no lounge access, just robotic answers while I'm stuck here.
If you have a choice, DO NOT FLY with them. They are happy to take your money but abandon you the moment things go wrong.
PNR: 72P6JP

Prime Flight SN2174
Initially denied boarding as the gate agent refused to believe that my passport card was a genuine passport whereas she believed it was an ID card and not valid for travel, despite 'passport' being clearly stated on the top of the card.
This is clearly a Prime Flight staff training issue, which appears to be inept.
After a delay resulting from a number of phone calls by the gate agent, I was permitted to board.

Their customer service is a total farce: they don’t answer, they don’t provide updates, and they deliberately ignore passengers. I have joined the list of thousands of people whose belongings have been lost in that airport, which has turned into a "black hole" with zero management. It is shameful for an airline to treat its customers with such indifference. Avoid flying with them at all costs if you don’t want to lose your belongings and any hope of receiving help.

Horrible Airline, Staff were rude. The airplane is incredible outdated, with lots of broken pieces, some got the tables broken, some the bag where you put your stuff. Everything about them is horrible.

i am waiting forever for a refund, for the seats i paid for and never got when being on the plane, it is not a good airlaine and i will never fly again with them, they can not be reached and do not help enough, i used so much time getting my money back, its boring, bad service

Their customer service is the absolute worst. They don't respond, don't update you, have false promises about handling time of complaints. It's probably a good company if everything goes well, but as soon as you need something back from them, it's the absolute worst. I don't understand how such a big, trusted Belgian company can have customer service on par with the worst online retailers.

As a Customer, I was not informed. With my passport I was advised that I only need the eta to travel to this country. Access to the plane was denied despite obtaining the document on time. The airline failed to provide the service they should have provided (baggage drop-off was until 8.55 as mentioned on my economy ticket), but again I was denied access within this time bracket with the information that drop-off ended 20 minutes prior for economy ticket. It is impossible to speak directly to someone able to help.
The first two agents I spoke to were very unpleasant and not cooperative, the 3rd one was helpful, but by then could not assist me in anything but purchasing another ticket.
I have filed a complaint online as per the process and asked for the refund of extra costs.
So far my request was ignored.
The food onboard is not amazing. Next time I’ll book a different airline!

Awful airline, never been on a flight that's left on time yet.

Absolutely useless customer support. My girlfriends luggage was lost when traveling from Brussels to Copenhagen - we tried calling several times, and it seems to me they have some callcenter in India doing all their customer support - the English is very bad, and they just keep repeating the same written-down lines, its impossible to have a conversation. We then contacted the baggage company in Copenhagen, where they informed us to contact Brussels Airlines again, to get a PIR(we have no idea what a PIR is), and the same thing happens - people who cant support you in any way picks up the phone, and its impossible to get anything done or get answers to your questions. Awful service, worst ive ever had. I work in customer support also, and have to say this is not the way its supposed to be - i get that you have some guidelines to follow, but be able to have a conversation and help the people reaching out in the best way possible...

I’ve extensively travelled and this is by far has been the worst experience. This is the first and last time I’d travel with Brussels Airline. I flew from London to Accra with a stop off in Brussels, and my luggage never arrived at my destination. After various calls and emails, the baggage line are totally useless and provide no help at all. I have provided the AirTag location multiple times on their dedicated website to be told that they can’t see it and there is no alternative way to send it. Been passed around from pillar to post and no help whatsoever. Please avoid this airline. It has completely ruined our trip.

Uprofessionel og meget ubehagelig service af stewardesse!

Unfortunately I have to write a complaint about your flight SN2284, date 29. December 2025 Especially aimed at a particularly unpleasant, rough and unprofessional performance of your flight attendant named Anna!

Crewmember/ nametag: Anna

Shortly explained, my complain is about an incident where your stewardess/staff member, Anna, very rough and threatening, removes our fellow passengers C. T. from her seat 5C, without prior inquiry and explanation

She Forcefully tells / order C. T. from her seat 5 C, to seat 5 B (the middle seat), due to a male passenger who didn’t have a seat and needed to have a available seat in the line 5.

Afterwards it even turned out that the other passenger didn’t care which seat he got and took the seat 5B, but at that time the rudely incident already have happened!

C. T. was very confused due to her limited English and French speaking.

She just wanted to explain that she felt very uncomfortable to move to seat 5B

But BEFORE she got a chance to explain, your crew member “Anna” very angry told her that she’s going to report her!

This complain which I sincerely ask you to take seriously is a direct reaction to this situation, which could have been handled a lot better and professional.
I, my family and specifically C. T. are chocked that a crew members can act like this very rude and unprofessional towards C. T. plus letting us and other passengers witness such a unpleasant situation!

As a witness to this Incident I must say I am chocked how a crew member can react, rudely talking to a adult who clearly was chocked and in a condition to not either explain nor defend herself!

And even by extension of the incident not to apologize for her actions and threats to C. T.

I must therefore express my Strongest complaints about your very inaudible and unprofessional treatment of and towards C. T. and unfortunately announce that this is the last time we fly with this airline.

I am 60 this year, this 45 to 48 years of traveling thru out U.S and Europe and South.America : I ve never. never suffer as much on that flight to the Motherland of Benin, Cotonou.

Swiss Airlines charged us 150 Francs for the suitcases we ve still doesn't received as i am written that review, which is now Monday 30th of Dec, we've two old couples from 27th of December who are unable take their pills: Cardio pills, Diabetes Pills, Blood Pressure Pills, Prostate Pills, Viagra...

It is all started in Switzerland, Our Suitcase were 27.3 Kgs, which we paid 150 Swiss Francs, To have holes in our health and 3 days no new clothes and underwear to even go to the park for a walk.

Not an email or phone call from the Airlines to give us an update as we speak.

The Airlines Doesn't provided cover sheets thru the flight and pilot put the AC on full blast Alaska Temperature,most passengers Including my wife were trembling frozen begging for pilots to turn it off.

Passengers traveling to Africa With Brussels Airlines, Has To Stooped to so many inconveniences, as they are paying for way better services then Europe Flight Cost.

Do not traveling with Brussels Airlines If You Value Your Dollar, Euro, Yen or Swiss Francs, Health and piece of mind.

What happened with Brussels Airlines (part of the Lufthansa Group) goes beyond bad service — it shows total disregard for passengers.

My luggage never arrived. That luggage contained necessary medical medication. Instead of urgency or basic human concern, I was met with silence, automated responses, and a system clearly designed to wear customers down rather than help them.

Because of their incompetence, my entire holiday was wasted. Plans were cancelled, stress replaced rest, and I spent my time chasing an airline that simply did not care.

This is not a minor inconvenience — it is negligence. An airline of this size should be ashamed to operate at this level.

Unreliable. Unresponsive. Unacceptable.

Disgraceful experience with Brussels Airlines and the Lufthansa Group. Delayed baggage, zero accountability, and shockingly poor customer service.

They ruined my holiday by mishandling my luggage, which contained essential medical medication. Despite this, there was no urgency, no empathy, and no real support — just automated replies, endless forms, and silence.

For an airline group that markets itself as premium, this level of negligence is unacceptable and dangerous.

Avoid if you value your health, luggage, or peace of mind.

Rude and unhelpful service.
The elderly staff member at the lounge entrance ignored me—the person who was asking questions and explaining the issue, and instead addressed my husband to justify what was written on their website about the facilities. I was completely dismissed and overruled simply because my husband was present.

I was there. I was the one speaking. Some basic respect would have been appreciated. The experience left me feeling sad, uncomfortable, and disrespected. I was so upset that my stomach hurt, I cried for 20 minutes, and I couldn’t even enjoy the drinks afterward.

They change people some at 2 times in very short interval, and when you ask to change it they give you an
Excuse that the flight is full e ignore. Very bad service. I almost never fly with them because of the bad rep, but this time I had to, and I saw it first hand