BT Store Reviews 44

Same this happened to me!!!!!!!! We have booked tickets to Thailand for the family, and for some reason we could not board the plane, We were told that The BT store did not pay the airline and when we contacted them they didn't help us at all, and the agent was so rude!!!!!!!! What a waste of money and trip. This is criminal if you ask me! AVOID!!!!!

We have booked tickets to China in the year 2004, yet we could not board the airline due to issue between agent and airlines. The BT store did not help us at all, and we totally lost the trip.

The officers of this travel agent are scammers. RUN AWAY FROM THIS ONLINE AGENT. DON'T USE THEM. I booked a flight from them to travel from April 21st to June 1, 2014 for a price of $1,489.90, less than an hour later I called to change the date from April 21st to May 29th for same the price on their website. First the sent an email that bank denied by credit card. I called bank right away and was informed my purchase was not denied. I later find out that was their way to hack up the price if I delayed on acting on the email. After I receive the E-ticket and try to reserve a seat I discovered that my ticket reads April 21st to April 29th. They charged the same amount for 8 days trip rather than six weeks trip. I contacted them by email, they called and left message on voice mail and sent several emails promised to fix their error once I arrive at my destination with no charge to me. I contacted the airline myself tried to change the date but was informed that the agency will be the only one to make the change because it was a discounted ticket. After several emails and phone call I believe those SCAMMERS. After I arrived at my destination I contacted them, they completely changed tune and told me to do whatever I want to do. I end up making extra expenses of over $1000 in a foreign country to change my return ticket. I sued them in San Francisco Bay Area where I live after they refused to reimburse me. Initially they refused to accept my lawsuit, when they finally did, they talked tough that they will see me in court but then sent a letter to court citing a paragraph in their website that they can only be sued in Los Angles, CA County. RUN AWAY FROM THESE SHADY PEOPLE. Know that if they mess you up, you can only sue them in Los Angeles County.

Started using Best Travel Store about 5 years ago. They have a slightly odd looking web page, but the prices for long distance flights are always good , sometimes amazing. One time I got a $300 discount on a single ticket to Tokyo. Of the few problems that I had they were always genuinely interested to help and it seems they employ highly qualified staff. Wouldn't use any other website for long haul flights.