Budgetdirect Reviews 

Good price, friendly team.

Easy process. Knowledgable staff. Great communication. Thanks

Good communication and customer service from staff
Made all my options clear to me and listened to all my questions

DO NOT BUY INSURANCE WITH THEM IF YOU ARE A GOOD DRIVER AS THEY ARE OVERCHARGING AND PENALISING RATING 1 DRIVERS. I have been with Budget Car Insurance for over a year. A month ago I realised that I was listed as a 'Rating 5' driver and had been charged accordingly. I rang to advise that I was in fact a 'Rating 1' driver. They assured me it was my fault and I must have completed the paperwork incorrectly (which was not true). They amended my payable amount. I have just had my car insurance renew and there was no mention of my driver rating. I called and they advised that as of 2024 they were slowly moving away from Driver Ratings and that as my insurance renewed this had been implemented. Coincidence that my car insurance is now back to what i was paying as a 'Rating 5' driver, with no recognition of good driving and no claims. I am disgusted, and they should have to be upfront about the fact they are going to charge you as a lower rating no matter what.

After been with budget direct for a number of years , without a claim , they randomly inform you, that your postcode cannot be insured for property due to high risk. No such issues with other insurers. Puts you in a very bad situation. So whatever weird formulae they use puts you in a difficult situation, since it puts at risk getting a insurance from another provider as well.
So unless u want to be told, cannot be insured randomly, dont go with them.

Terrible service. Had to use one of their nominated repairers and was quoted six months before the repair could be completed. When I went to collect the car, the bonnet was clearly off centre, comically so. At the end of the policy Budget refused to reinsure making it nearly impossible to get insurance from another company. I have been informed that this is a common activity from Budget as they do not want anyone on their books that makes a claim. Went through their complaints procedure and got an answer 6 hours before the expiration of the time a complaint can be considered. They refused to escalate the complaint. Budget by name, budget by nature. They need to spend less money advertising, and more on their customers.

I recently had a claim denied by Budget Direct, and my experience has been extremely disappointing. It felt as though their first instinct when a claim is lodged is to look for reasons to deny it, rather than genuinely assess and support customers through the claims process.

The company appears to invest heavily in marketing, advertising, and paid endorsements, including recognition from organisations such as Canstar, which can create an impression of customer value and reliability that does not align with my claims experience.

Insurance is ultimately tested when you need to make a claim, and unfortunately this is where my experience with Budget Direct fell well short of expectations.

I liked the idea of doing it all online
Price was good

I'm an EV owner, and I watch the popular YouTube channel "The Electric Viking".

Mr. Viking was insured with Budget Direct. They took his money and told him he was covered. When he made a claim, they took his excess, then cancelled the policy saying they wouldn't fix the car or pay him out. (They've since changed their tune, but this is probably because of the clout of his channel. Like this would happen for ordinary customers)

The value of insurance comes from the belief that the insurer will come through when misfortune strikes. On the basis of Mr. Viking's experience, I have NO CONFIDENCE that Budget Direct would pay out, if I insured my EV with them.

My EV insurance custom will NEVER be going anywhere near Budget Direct.

Budget direct was very easy to talk to over the phone my insurance was cheaper so I transferred over and everything is covered ...

I was buying a new car (a hybrid) and needed comprehensive insurance with no fuss, no bother, no backwards and forwards with endless e-mails.
I got a good on-line quote from Budget Direct and now, all my car worries are behind me. 😄

So quick and easy!
The most affordable I could find for my situation, I'll definitely upgrade insurance with them in the future!

Look up "Electric Viking EV insurance claim cancelled" video on YouTube.
I'm an EV owner and you don't deserve my business for any cars that I own. Cancelling a paid policy AFTER a legitimate claim is made and then denied on an active policy is so wrong. I hope Fair Trading get involved.

After refilling all the forms online, double-checking everything in the contracts, and sitting through a never-ending phone call with a clearly annoyed agent, we were finally told that they cannot confirm our insurance due to our driving licences. I don’t understand why this cannot be mentioned already in the online process. What a complete waste of time. If I could, I would give them 0 stars.

Great price fast service.

I was with them for many years for my motorbike and car insurance. Needed some help with an urgent towing of my motorcycle that got a flat tyre in the middle of nowhere, at night and it was raining. Called them up to see if i could get towing. It said in my policy that I was eligible for motorcycle towing if it was dangerous and the motorcycle was not safe to ride. Called them up and half their employees have no clue what they dealing with. I stated my policy, it was a long wait on the phone and several transfers to other departments. In the end, i booked myself a towing service, paid 500 bucks. Called them the next day and they wanted me to pay 1500 bucks excess to get a refund. Also, they had no clue what to do, had to call a manager to respond a lot of my questions and put that excess because they said I hadn’t held my motorcycle license for more than one year. I had to pay 34 bucks (which was refunded in the end) for them to search and see that I had my motorcycle license way longer than that. In the end, i told them to f*off and moved to another company. They may seem cheap at first, but they will be awful once you need them

Great customer service, excellent experience. Great price and extremely competitive when needing to include a P player in the policy. Would be further enhanced by simplifying the process for your operators and ultimately helping certain customers that process particularly complex long information visually. When ant the end of a working day customers can be already overloaded, fatigued and lacking the cognitive bandwidth, ability to stay focussed because answering accurately will reflect in the policy. This becomes particularly important for people who are AUdhd. Focus, attention, and a fast moving brain means that long processes that seem to have no end insight are monumentally difficult to stay focussed, accurate and inside of the context.

Easy to deal with and competitive rates with quite a comprehensive cover.

I recently purchased an insurance policy and had a really positive experience. The agent was friendly, helpful, and took the time to answer all my questions clearly. The whole process was easy, straightforward, and stress-free from start to finish. Highly recommend for anyone looking for great customer service and a smooth experience.